Second time disappointment

Bought their top range queen size bed set. After a few months use, the brand new mattress got sunk in, Their aftersales team took the pics and proof then came back with a letter saying within 4cm deep it is normal and saying we have to turn the mattress manually every month! I’ve bought 2 single base sets from them hoping that the collapse will not accurse on them however the top of the base is covered with carton box, within a month full of dents, you can’t rotate the bed properly. Everything to be reported as normal after the re-inspection. Only 1 month use already became like this, what kind of brand and quality is this. Poor workmanship, quality and aftersales service! We will never trust, use or recommend this to anyone. Rather pay a bit more and get a quality bed set from a trusted company. At the end of the day what seems to be a cheaper buy is an expensive buy. Hope Henwood can introspect and pay high attention to the quality and customer service if they still want to be in the industry.