Henwood Bedding service

Henwood offers a 10 year guarantee on their beds, however when you have a complaint against there product they tell you about there warranty terms and conditions and say if your bed has a stain it's not valid, I've asked them to re look at my claim and still no recovery in this matter, the stain on the bed is very small and that to them makes this invalid, I will never purchase another product from this manufacturer again.