Henwood
Claimed Business
Henwood
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Henwood
Henwood has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Henwood across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAJ
Armant J
1 reviews | Active since Jan 2020
28 Jul 2025, 12:59
Bad service
Ive app**** for a bed. They just tried to sell a bed quick. I got hold of riaan that daid no you will not wait long. Within 2 days my bed and pedestals was delivered. 1 pedestal broken. I went myself to exchange the pedestal at Meyerton mall branch my self. After a month we noticed the bed is sagging in the middle after a lotnof complains eventually a guy Owen came out from henwood cofirm its the base that casue the sagging. After another week we confirmed brom the matrass company that the bed and base will be changed. In the meantime i had calls from different poeple each with their own story. Then they only wamt to change the matrass what about the base now. I am so gatvol they should come and take their bed back. My biggest problem about the matrass company is that they let their supplier deal with me direct , i did not bought the bed from henwood i bought ot from the matrass company. Very bad service recieved and will.never recomend any one to buy from them neither the meyerton branch neither a Henwood bed brand both brands is very bad
Helpful (0)
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Armant J
1 reviews | Active since Jan 2020
28 Jul 2025, 12:59
Bad service
Ive app**** for a bed. They just tried to sell a bed quick. I got hold of riaan that daid no you will not wait long. Within 2 days my bed and pedestals was delivered. 1 pedestal broken. I went myself to exchange the pedestal at Meyerton mall branch my self. After a month we noticed the bed is sagging in the middle after a lotnof complains eventually a guy Owen came out from henwood cofirm its the base that casue the sagging. After another week we confirmed brom the matrass company that the bed and base will be changed. In the meantime i had calls from different poeple each with their own story. Then they only wamt to change the matrass what about the base now. I am so gatvol they should come and take their bed back. My biggest problem about the matrass company is that they let their supplier deal with me direct , i did not bought the bed from henwood i bought ot from the matrass company. Very bad service recieved and will.never recomend any one to buy from them neither the meyerton branch neither a Henwood bed brand both brands is very bad
0
Replies (0)RW
Rieggs W
1 reviews | Active since Jan 2020
16 Jul 2024, 18:21
Disgusted, taking advantage of the Elder
I purchased a mattress for my mom 01-12-2022, 3 months down the line my mom's complains that her body is hurting and actually feels like burning sensation as the mattress is sinking. During all this time my mom was already flipping the mattress weekly thinking she needs to still get used to the mattress. We gave it a couple more months then I contacted our retailer Gabby. Gabby then advised she would log a call with Henwood Customer Care. Trisha Naidoo at Customer service then sent out an inspector Owen to assess the mattress. Owen then did his instant said my mom's bed is not balanced, we needed get a baseboard as my mom has a sleigh bed. We then placed the baseboard over the slates of the bed. Not long after mom said again rhe mattress is hurting her, Apart from the mattress sinking she feels the lumps in the mattress. My mother 68 years old has been sleeping on this mattress that's been hurting her body for the last 11 months. No compassion, no sense of urgency, no care for the customers at all, as my mom today 16th July is still sleeping onnthe same mattress. We were advised to go to the factory to choose a mattress in May. The factory was not available to accommodate us untill late June. We eventually got to choose a new mattress. As per email from Trisha we had to pay R4500 for new mattress and delivery. My moms mattress is still under warranty, I have the original invoice. I asked why were we paying for a new matted it was under warranty, inspection was done. Henwood offered to replace mattress, as per warranty it should be at no extra cost to the customer. New customers Care consultant Zandile invoice me and does not answer the question I asked ,what is the price of the new mattress as I'm being invoice Why am I being invoiced and why is my mom's mattress not brong replaced as per warranty. Henwood has already opted to replace and not repair. But is now charging me more for a replacement. This is The worst mattress shopping experience I have ever has in my life. 11 months this is going on, by August it will be a year and still the manor Henwood has said nothing, nor responded to my emails ,when I asked for his intervention or assistance I'm utterly appalled at management and the terrible service I'm being given and taken advantage of. I am far from done,I will continue take this further. 68 year old doesn't have money to throw around, a pensioner, who has to pay more because of factory defects (confirmed by the inspector ,after meeting with him at the factory) For the total price Incl extra cost to prove the mattress was faulty R9500, it is not even close to top of the range. I have requested my money back to purchase a more quality mattress for this price. I would have then gone to the popular Brand I know that's quality. I have never ever had an issue with mattress in my life, we walked in and we was sold your quality range.. A year later this is where we are! Still sitting with a faulty Mattress!!! I am utterly appalled, disgusted with this whole process, procedure of Henwood Mrs Wing
Helpful (0)
|Replies (0)RW
Rieggs W
1 reviews | Active since Jan 2020
16 Jul 2024, 18:21
Disgusted, taking advantage of the Elder
I purchased a mattress for my mom 01-12-2022, 3 months down the line my mom's complains that her body is hurting and actually feels like burning sensation as the mattress is sinking. During all this time my mom was already flipping the mattress weekly thinking she needs to still get used to the mattress. We gave it a couple more months then I contacted our retailer Gabby. Gabby then advised she would log a call with Henwood Customer Care. Trisha Naidoo at Customer service then sent out an inspector Owen to assess the mattress. Owen then did his instant said my mom's bed is not balanced, we needed get a baseboard as my mom has a sleigh bed. We then placed the baseboard over the slates of the bed. Not long after mom said again rhe mattress is hurting her, Apart from the mattress sinking she feels the lumps in the mattress. My mother 68 years old has been sleeping on this mattress that's been hurting her body for the last 11 months. No compassion, no sense of urgency, no care for the customers at all, as my mom today 16th July is still sleeping onnthe same mattress. We were advised to go to the factory to choose a mattress in May. The factory was not available to accommodate us untill late June. We eventually got to choose a new mattress. As per email from Trisha we had to pay R4500 for new mattress and delivery. My moms mattress is still under warranty, I have the original invoice. I asked why were we paying for a new matted it was under warranty, inspection was done. Henwood offered to replace mattress, as per warranty it should be at no extra cost to the customer. New customers Care consultant Zandile invoice me and does not answer the question I asked ,what is the price of the new mattress as I'm being invoice Why am I being invoiced and why is my mom's mattress not brong replaced as per warranty. Henwood has already opted to replace and not repair. But is now charging me more for a replacement. This is The worst mattress shopping experience I have ever has in my life. 11 months this is going on, by August it will be a year and still the manor Henwood has said nothing, nor responded to my emails ,when I asked for his intervention or assistance I'm utterly appalled at management and the terrible service I'm being given and taken advantage of. I am far from done,I will continue take this further. 68 year old doesn't have money to throw around, a pensioner, who has to pay more because of factory defects (confirmed by the inspector ,after meeting with him at the factory) For the total price Incl extra cost to prove the mattress was faulty R9500, it is not even close to top of the range. I have requested my money back to purchase a more quality mattress for this price. I would have then gone to the popular Brand I know that's quality. I have never ever had an issue with mattress in my life, we walked in and we was sold your quality range.. A year later this is where we are! Still sitting with a faulty Mattress!!! I am utterly appalled, disgusted with this whole process, procedure of Henwood Mrs Wing
0
Replies (0)JP
James P
1 reviews | Active since Jan 2020
15 Sept 2021, 03:42
Best investment for your sleep and comfort.
We bought our mattress from Henwood about two years ago now and it is honestly the best investment for our sleep and comfort. Definitely worth it and I highly recommend them as your first choice when buying a mattress.
Helpful (0)
|Replies (0)JP
James P
1 reviews | Active since Jan 2020
15 Sept 2021, 03:42
Best investment for your sleep and comfort.
We bought our mattress from Henwood about two years ago now and it is honestly the best investment for our sleep and comfort. Definitely worth it and I highly recommend them as your first choice when buying a mattress.
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Replies (0)AP
Alain P
1 reviews | Active since Jan 2020
25 May 2021, 19:04
Harris Hotel Bed
I have been saving for years to purchase a decent Bed Set and eventually purchased a Harris Hotel Heavy Duty Base & Mattress, manufactured by Henwood Beds ( http://www.henwoodbedding.com/) and have had it for the past week and can really compliment Henwood Beds on such quality. I am disabled and need to have a mattress that I am comfortable on and also am surely not going to roll off, and this does it for me. A very big thank you to all at Henwood Beds for such professional service and good quality, and of course ensuring customer satisfaction from the CEO all the way to the manufacturing staff. I can certainly recommend this product and I have no doubt that any other item manufactured by Henwood Beds are of equal quality and i will definitely purchase their products again. Keep it up.
Helpful (0)
|Replies (0)AP
Alain P
1 reviews | Active since Jan 2020
25 May 2021, 19:04
Harris Hotel Bed
I have been saving for years to purchase a decent Bed Set and eventually purchased a Harris Hotel Heavy Duty Base & Mattress, manufactured by Henwood Beds ( http://www.henwoodbedding.com/) and have had it for the past week and can really compliment Henwood Beds on such quality. I am disabled and need to have a mattress that I am comfortable on and also am surely not going to roll off, and this does it for me. A very big thank you to all at Henwood Beds for such professional service and good quality, and of course ensuring customer satisfaction from the CEO all the way to the manufacturing staff. I can certainly recommend this product and I have no doubt that any other item manufactured by Henwood Beds are of equal quality and i will definitely purchase their products again. Keep it up.
0
Replies (0)BF
Brian F
1 reviews | Active since Jan 2020
25 Feb 2021, 15:40
Shocking service and warranty commitment from Henwood Beds
My 8 year old bed with a 15 year Warranty has broken springs in the mattress. The warranty specified "Non sag reinforced edges, and individually wrapped pocketed twice tempered springs. These broken steel springs are a danger to anyone using the bed as they are sharp steel spikes which have penetrated the casing of the mattress. I contacted as below: The response was not the sort of response one would expect from a major company as shown below Liezel, What sort of company or scam company do you manage at Henwood beds. I first spoke to you about broken mattress springs on my mattress on the 21st January 2021 which was still within the 15 year warranty period. You asked me to send various document including the invoice, a picture of the bed and the Warranty label to orders@henwoodbeds.co.za which I did the next day. Sarah your receptionist contacted me to ask if the documents were for Henwood beds which I confirmed and she said the she would send them through to you straight away. She also asked for my cell number which is different to the one on the invoice. “Over a week later I phoned Sarah and she told me she had forwarded the documents to you. A few days later I phoned again and Sarah said that you were in a meeting and would phone me back which you didn’t do. A few days later I phoned you again and you said you had only received the documents the previous day but said you would pass them on to the relevant department and they would call me. More than a week later I called again as I had not been contacted. You told me that the relevant department had called but used the incorrect number. You said that they would call to set up a time to assess the damage. Days later three people arrived to assess the broken springs, taking irrelevant photos, measurements and the like. They then left and told me that Grant would phone me later in the day. A week later after no phone call I phoned Grant and he told me that the workers had been incorrect and the responses are only provided via e-mail and asked for my address. Days later he sent me the attached email to follow. My complaint had nothing to do with the sagging mattress it was about broken springs which he only mentioned briefly in his elaborate e-mail WHICH BY THE WAY WAS A COPY OF AN EMAIL HE SENT TO ANOTHER COMPLAINANT IN EARLY 2019. THIS SOUNDS LIKE IT IS A COMMON FAULT WITH THE MANUFACTURE OF THE BEDS? Is this how you run your business??? I can asure you that the consumer watch bodies like Wendy Knowler, and Hello Peter are going to have a field day when they hear of this case and I trust that your business is going to recive a just response from potential customers. Brian Fowles Hello Mr. Fowels I have been made aware of the poor service you have received and of course must apologise sincerely for any delays in initiating your inspection and sending through feedback. If you have any concerns you are welcome to address them with me directly. We attempt to offer the best service we can but unfortunately we don’t always get it right. If you would please take some time to read through the feedback sent previously you will find that mention was made of the damaged border, the broken spring and all associated Costs for repairs. You are correct that the name and reference number in the feedback are not correct but the information in the document does pertain to you specifically. An updated document with your details is attached for you to review. If you require any further information from us please let me know. Thank you for your patience and apologies again for any delays on our part. Kind regards Grant de Lange Chief executive officer T: +27 (31) 563 – 1185
Helpful (0)
|Replies (0)BF
Brian F
1 reviews | Active since Jan 2020
25 Feb 2021, 15:40
Shocking service and warranty commitment from Henwood Beds
My 8 year old bed with a 15 year Warranty has broken springs in the mattress. The warranty specified "Non sag reinforced edges, and individually wrapped pocketed twice tempered springs. These broken steel springs are a danger to anyone using the bed as they are sharp steel spikes which have penetrated the casing of the mattress. I contacted as below: The response was not the sort of response one would expect from a major company as shown below Liezel, What sort of company or scam company do you manage at Henwood beds. I first spoke to you about broken mattress springs on my mattress on the 21st January 2021 which was still within the 15 year warranty period. You asked me to send various document including the invoice, a picture of the bed and the Warranty label to orders@henwoodbeds.co.za which I did the next day. Sarah your receptionist contacted me to ask if the documents were for Henwood beds which I confirmed and she said the she would send them through to you straight away. She also asked for my cell number which is different to the one on the invoice. “Over a week later I phoned Sarah and she told me she had forwarded the documents to you. A few days later I phoned again and Sarah said that you were in a meeting and would phone me back which you didn’t do. A few days later I phoned you again and you said you had only received the documents the previous day but said you would pass them on to the relevant department and they would call me. More than a week later I called again as I had not been contacted. You told me that the relevant department had called but used the incorrect number. You said that they would call to set up a time to assess the damage. Days later three people arrived to assess the broken springs, taking irrelevant photos, measurements and the like. They then left and told me that Grant would phone me later in the day. A week later after no phone call I phoned Grant and he told me that the workers had been incorrect and the responses are only provided via e-mail and asked for my address. Days later he sent me the attached email to follow. My complaint had nothing to do with the sagging mattress it was about broken springs which he only mentioned briefly in his elaborate e-mail WHICH BY THE WAY WAS A COPY OF AN EMAIL HE SENT TO ANOTHER COMPLAINANT IN EARLY 2019. THIS SOUNDS LIKE IT IS A COMMON FAULT WITH THE MANUFACTURE OF THE BEDS? Is this how you run your business??? I can asure you that the consumer watch bodies like Wendy Knowler, and Hello Peter are going to have a field day when they hear of this case and I trust that your business is going to recive a just response from potential customers. Brian Fowles Hello Mr. Fowels I have been made aware of the poor service you have received and of course must apologise sincerely for any delays in initiating your inspection and sending through feedback. If you have any concerns you are welcome to address them with me directly. We attempt to offer the best service we can but unfortunately we don’t always get it right. If you would please take some time to read through the feedback sent previously you will find that mention was made of the damaged border, the broken spring and all associated Costs for repairs. You are correct that the name and reference number in the feedback are not correct but the information in the document does pertain to you specifically. An updated document with your details is attached for you to review. If you require any further information from us please let me know. Thank you for your patience and apologies again for any delays on our part. Kind regards Grant de Lange Chief executive officer T: +27 (31) 563 – 1185
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Replies (0)zA
zai A
1 reviews | Active since Jan 2020
11 Aug 2020, 08:37
don't ever buy from henwood bedding
This company says warranty and guarantee but comes with many terms and conditions,theres a fault in the matress its not even pass the warranty,barely 2 yeras but the mattress has sunken in, the company however finds no default because of a few stains made by my kids,that was steam cleaned. The solution is to purchase a new mattress at a cheaper price, that's a joke. If anyone is in the market for a new mattress please don't ever buy the henwood dynasty mattress. No quality, poorly made and the company will never assist in any fault.
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zai A
1 reviews | Active since Jan 2020
11 Aug 2020, 08:37
don't ever buy from henwood bedding
This company says warranty and guarantee but comes with many terms and conditions,theres a fault in the matress its not even pass the warranty,barely 2 yeras but the mattress has sunken in, the company however finds no default because of a few stains made by my kids,that was steam cleaned. The solution is to purchase a new mattress at a cheaper price, that's a joke. If anyone is in the market for a new mattress please don't ever buy the henwood dynasty mattress. No quality, poorly made and the company will never assist in any fault.
0
Replies (0)GW
GARY W
1 reviews | Active since Jan 2020
22 Jan 2020, 13:51
Henwood cant get the basics right!
Wow, these guys are useless. Ordered a king size matress (183cm wide) to fit on existing base. Matress arrived & it was too narrow. Base stuck out the sides. 2nd matress arrived, same issue. QCs stickers on matress saying that it has been checked. I think they need to find another QC. They have my money so no option but to wait for a third matress & pray that the QC does not have a hangover when he checks this one
Helpful (0)
|Replies (0)GW
GARY W
1 reviews | Active since Jan 2020
22 Jan 2020, 13:51
Henwood cant get the basics right!
Wow, these guys are useless. Ordered a king size matress (183cm wide) to fit on existing base. Matress arrived & it was too narrow. Base stuck out the sides. 2nd matress arrived, same issue. QCs stickers on matress saying that it has been checked. I think they need to find another QC. They have my money so no option but to wait for a third matress & pray that the QC does not have a hangover when he checks this one
0
Replies (0)LP
LANCELIN P
1 reviews | Active since Jan 2020
12 Dec 2019, 07:47
Henwood Bedding service
Henwood offers a 10 year guarantee on their beds, however when you have a complaint against there product they tell you about there warranty terms and conditions and say if your bed has a stain it's not valid, I've asked them to re look at my claim and still no recovery in this matter, the stain on the bed is very small and that to them makes this invalid, I will never purchase another product from this manufacturer again.
Helpful (0)
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LANCELIN P
1 reviews | Active since Jan 2020
12 Dec 2019, 07:47
Henwood Bedding service
Henwood offers a 10 year guarantee on their beds, however when you have a complaint against there product they tell you about there warranty terms and conditions and say if your bed has a stain it's not valid, I've asked them to re look at my claim and still no recovery in this matter, the stain on the bed is very small and that to them makes this invalid, I will never purchase another product from this manufacturer again.
0
Replies (0)