Herbs & Home - DO NOT BUY FROM THEM

I always bought aromatherapy oils from this company. Sadly, the owner passed away and her daughter has taken over the business. What a mess! Prices have shot up, quality and quantity have gone down the tubes. The last 2 times I ordered oils, the bottles have not been sealed properly. She just packs them into a brown paper bag and couriers the items. First time she replaced the bottle. Today, I received an order. same thing. Oils had leaked into the brown paper bag. I called Amber and told her this is unacceptable, and that twice now, I had spent over R1000 and twice now I receive orders which have not been packaged properly and have leaked. Her reply? "How do I know that you are not doing this yourself so that you can get your money back, or another bottle?" I was gobsmacked. Firstly I would never do that, and secondly, if I was doing this I would have decanted the oils into another bottle to be used and not into a brown paper bag. But seriously, her refernce comes from inexperience in a business. Please, DO NOT deal with them. Amber says she has loads of happy clients and this has never happened to any of the clients. I can't find reviews from any happy clients, so I think she is in la la land with that. But to call a customer a liar was just the last straw. No apology offered at all. I have dealt with this company when her mom was still alive and it was a pleasure, but, unfortunately this is no longer the case.