Pathetic customer service skills

Hi, my complaint isn't about the establishment itself but about the specific individual I dealt with, I inquired about accommodation at the Hluhluwe game reserve and received a response from a Michael Van Eeden. I responded and asked 2 questions so that I had clarity before I could make the booking. The response I received was rude and belittling. I still responded and showed a screenshot of why I asked and explained about the second question, I also mentioned that it's fine, just send me the final booking info. I then got another response in which I was completely brushed off, like I was an inconvenience and referred to a website. I responded to this advising that this is not what was advised in the email and that I no longer which to book at the establishment and it's solely because of the way I made to feel by this individual and I received absolutely nothing in response. It's shocking that someone employed by such a well known establishment would behave in such a manner. People with absolutely none or pathetic people skills should not be employed in a customer service position.