HT
Heritage Tours & Safaris
Unclaimed Business
HT
Heritage Tours & Safaris
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCS
Carol S
1 reviews | Active since Jan 2020
21 Oct 2024, 12:56
If you want a game drive to remember in St. Lucia then please use Heritage Tour and Safaris.
To Helen and our awesome guide Jabulani (of S**** Line Safaris, St Lucia , South Africa) (https://www.heritagetoursandsafaris.com/payment-facility/ ) Thank you from the bottom of our hearts for making our game drive day so special. This review is long overdue (as our trip was on the 12 July 2024, but we can never forget how you made our day). My twin great niece and nephew, will never forget how you Jabulani and Helen made their 12th birthday one to remember. My other great niece who was not keen on the game drive, but by the end of the day, could not stop saying how much she had enjoyed yourself and how much she learnt about African bush life from Jabulani. (being from the UK it was exciting to get up very close to elephants, rhinos, bush buck, ******s, buffalos, etc) We all felt incredibly lucky to have Jabulani as our guide as not only did he share his wildlife knowledge about the bush but took care that we got the most out of our trip. Thank you for a wonderful experience and will see you next time we are in St. Lucia Warm regards Carol Stuart and the Bezzie family
Helpful (0)
|Replies (0)CS
Carol S
1 reviews | Active since Jan 2020
21 Oct 2024, 12:56
If you want a game drive to remember in St. Lucia then please use Heritage Tour and Safaris.
To Helen and our awesome guide Jabulani (of S**** Line Safaris, St Lucia , South Africa) (https://www.heritagetoursandsafaris.com/payment-facility/ ) Thank you from the bottom of our hearts for making our game drive day so special. This review is long overdue (as our trip was on the 12 July 2024, but we can never forget how you made our day). My twin great niece and nephew, will never forget how you Jabulani and Helen made their 12th birthday one to remember. My other great niece who was not keen on the game drive, but by the end of the day, could not stop saying how much she had enjoyed yourself and how much she learnt about African bush life from Jabulani. (being from the UK it was exciting to get up very close to elephants, rhinos, bush buck, ******s, buffalos, etc) We all felt incredibly lucky to have Jabulani as our guide as not only did he share his wildlife knowledge about the bush but took care that we got the most out of our trip. Thank you for a wonderful experience and will see you next time we are in St. Lucia Warm regards Carol Stuart and the Bezzie family
0
Replies (0)vN
verosha N
1 reviews | Active since Jan 2020
6 Oct 2021, 08:12
Pathetic customer service skills
Hi, my complaint isn't about the establishment itself but about the specific individual I dealt with, I inquired about accommodation at the Hluhluwe game reserve and received a response from a Michael Van Eeden. I responded and asked 2 questions so that I had clarity before I could make the booking. The response I received was rude and belittling. I still responded and showed a screenshot of why I asked and explained about the second question, I also mentioned that it's fine, just send me the final booking info. I then got another response in which I was completely brushed off, like I was an inconvenience and referred to a website. I responded to this advising that this is not what was advised in the email and that I no longer which to book at the establishment and it's solely because of the way I made to feel by this individual and I received absolutely nothing in response. It's shocking that someone employed by such a well known establishment would behave in such a manner. People with absolutely none or pathetic people skills should not be employed in a customer service position.
Helpful (0)
|Replies (0)vN
verosha N
1 reviews | Active since Jan 2020
6 Oct 2021, 08:12
Pathetic customer service skills
Hi, my complaint isn't about the establishment itself but about the specific individual I dealt with, I inquired about accommodation at the Hluhluwe game reserve and received a response from a Michael Van Eeden. I responded and asked 2 questions so that I had clarity before I could make the booking. The response I received was rude and belittling. I still responded and showed a screenshot of why I asked and explained about the second question, I also mentioned that it's fine, just send me the final booking info. I then got another response in which I was completely brushed off, like I was an inconvenience and referred to a website. I responded to this advising that this is not what was advised in the email and that I no longer which to book at the establishment and it's solely because of the way I made to feel by this individual and I received absolutely nothing in response. It's shocking that someone employed by such a well known establishment would behave in such a manner. People with absolutely none or pathetic people skills should not be employed in a customer service position.
0
Replies (0)DL
Dirk L
1 reviews | Active since Jan 2020
27 Jan 2020, 08:53
Heritage Tours & Safaris - complaint resolved impressively
My partner and I joined the "Heritage Tours & Safaris Cape Vidal tour" on 7 Jan 2020. Long story short, there was some miscommunication between the tour offerings, however I am please to say that after raising the concern with Heritage Tours & Safari's, our complaint was taken very seriously, handled extremely professionally and management resolved the matter brilliantly. I can honestly say their professionalism with our complaint has been some of the best service received and based on this experience will happily endorse making use of their services.
Helpful (0)
|Replies (0)DL
Dirk L
1 reviews | Active since Jan 2020
27 Jan 2020, 08:53
Heritage Tours & Safaris - complaint resolved impressively
My partner and I joined the "Heritage Tours & Safaris Cape Vidal tour" on 7 Jan 2020. Long story short, there was some miscommunication between the tour offerings, however I am please to say that after raising the concern with Heritage Tours & Safari's, our complaint was taken very seriously, handled extremely professionally and management resolved the matter brilliantly. I can honestly say their professionalism with our complaint has been some of the best service received and based on this experience will happily endorse making use of their services.
0
Replies (0)