VN
verosha N
Active since May 2016
5
Reviews
0
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Reviews
5 reviews39 months ago
Scammed by PSS!
We purchased an inverter from this establishment in August 2022, we started experiencing issues in November and the unit was booked in for assessment in December. The company than closed for the festive season, after trying for a few days once they reopened in Jan, we were told it's still in the workshop. We eventually received the unit back and the problem persisted so we've been trying to get some assistance. At first we were told that there wasn't any fault (after we clearly saw the report sheet stating that there was a fault) this is happening because of the load shedding. After alot of back and forth(the unit was booked in before we reached severe load shedding, it was once or twice a week), we are now told that this happens with the batteries and there's nothing they can do. We've contacted their head office , to be told the same thing. We even brought up that they lied that nothing was wrong yet there was a repair done(on a 4 month old unit) ... we were advised by management that it doesn't matter because it was repaired and these things happen, there's nothing they can do. After spending more than 10k on a unit that was meant to help us during load shedding... supporting a company that supposed to be so good... we now need to spend another few thousands as their batteries on the units they sell to the public, can't hold the load of load shedding 4 hours a week. It's absolutely disgusting, that companies make so much money on lies, scams and just pure greed. I will never recommend this company, their units are below average and their customer service skills are even lower!
0 replies
45 months ago
Pathetic workmanship
We recently decided to redo the Tar on our driveway and got quotations from a few companies. Afro Asphalt offered us something we wanted, they promised that the Tar would be thicker and it would be done within 3 days. We have regretted choosing them everyday since they say "the job was conplete" we ended up wasting so much of the Tar that we purchased as it got cold and they couldn't use it. My driveway is extremely untidy and there are about 11 patches where you can only see stones as the Tar was so thin, it has already worn out. We've contacted the company on a few occasions, even sending pictures. After a week if them not coming back as requested... things got ugly and now they don't even respond and Noone has come out to even view the work, even after we tried to show them with pictures.
0 replies
55 months ago
Pathetic customer service skills
Hi, my complaint isn't about the establishment itself but about the specific individual I dealt with, I inquired about accommodation at the Hluhluwe game reserve and received a response from a Michael Van Eeden. I responded and asked 2 questions so that I had clarity before I could make the booking. The response I received was rude and belittling. I still responded and showed a screenshot of why I asked and explained about the second question, I also mentioned that it's fine, just send me the final booking info. I then got another response in which I was completely brushed off, like I was an inconvenience and referred to a website. I responded to this advising that this is not what was advised in the email and that I no longer which to book at the establishment and it's solely because of the way I made to feel by this individual and I received absolutely nothing in response. It's shocking that someone employed by such a well known establishment would behave in such a manner. People with absolutely none or pathetic people skills should not be employed in a customer service position.
0 replies
121 months ago
PATHETIC CUSTOMER SERVICE
<p>Hi, i took a contract with MTN in January 2016 for a Samsung note5, for which i am currently paying R610.00 a month. on the 22nd April 2016 i was in the mall on my cell phone and i was bumped, my phone fell and my lcd cracked so i had to send it in to be repaired. i booked it in at samsung pavillion on the 23rd April 2016. the phone was checked, there were no scratches and dents and no accessories noted when booked in. i was told it will take approximately 1 week to be repaired and i will be contacted. after recieving NO feedback by the next Friday, i called in and was advised that it was not ready and i should receive it by Tuesday. After receiving NO feedback again, i called in on Thursday and was advised that my phone was ready for pick up. i went into Samsung to pick up my phone on the 5th May 2016, only to notice that there are dents on my phone and my Spen was not in my phone. After querying it i was asked to look at the report sheet which states that there were scratches and dents and that the only accessory was my sim tray.After refusing to accept my phone like that, Stanley at the Samsung counter contacted a lady by the name of Kershnie to assist me, he asked her to call back</p> <p>3 times as there is a customer with him and she did not so he called back again and again. after roughly 45mins, i was told that the Tech working on the phone told her that i did not send in my Spen with my phone and that there were scratches and dents and that the sim tray was an accessory. which completely contradicts what Stanley had originally noted on the book in sheet. i did not take my phone away with me as i want it returned to me without the dents and with my pen. another week went by now and still no one has contacted me. when i called Stanley he advised that head office supposed to contact me because they are not repairing the dents or giving me my Spen back, i asked for a number for a senior and i was given Devans number. i spoke to Devan on Wednesday and he promised to get it sorted for me ASAP. up until now, i am unable to get a hold of him again. as a customer , i feel completely disgusted at the way in which this is being handled. its going on 3 weeks that i am without a phone and people are treating me as if i am trying to scam Samsung!! can someone explain to me what exactly i would do with 2 Spens?? all i want is to have my phone back, with my Spen!! i dont even care about the dents anymore as that is how tired i am of this. the inconvenince of following up and not having a phone is of no interest to anyone at Samsung and that is most disappointing. 2 WEEKS LATER: i must tell you that i am now beyond frustrated!!! i have spoken to Devan again last week and he advised that head office was supposed to call me to tell me that he ordered a new pen for me and i can fetch my phone on Monday. i have been trying Devans cell and the land line at the Pav Samsung desk since yesterday morning and no one has answered. i am still trying and have NO ANSWER!!! it is now over a month that i do not have a phone!! a phone that i am paying R610 per month for!!! what else must i do to get this resolved??? i have truly reached my limit! i haven't even received a response from you as yet! ITS GOING TO BE 5 WEEKS ON SA****AY!!and now i am unable to contact anyone!! no one answers the samsung number, no one answers the mtn store number!!!</p>
106 replies
121 months ago
TERRIBLE SERVICE
<p>Hi, i took a contract with MTN in January 2016 for a Samsung note5, for which i am currently paying R610.00 a month. on the 22nd April 2016 i was in the mall on my cell phone and i was bumped, my phone fell and my lcd cracked so i had to send it in to be repaired. i booked it in at samsung pavillion on the 23rd April 2016. the phone was checked, there were no scratches and dents and no accessories noted when booked in. i was told it will take approximately 1 week to be repaired and i will be contacted. after recieving NO feedback by the next Friday, i called in and was advised that it was not ready and i should receive it by Tuesday. After receiving NO feedback again, i called in on Thursday and was advised that my phone was ready for pick up. i went into Samsung to pick up my phone on the 5th May 2016, only to notice that there are dents on my phone and my Spen was not in my phone. After querying it i was asked to look at the report sheet which states that there were scratches and dents and that the only accessory was my sim tray.After refusing to accept my phone like that, Stanley at the Samsung counter contacted a lady by the name of Kershnie to assist me, he asked her to call back</p> <p>3 times as there is a customer with him and she did not so he called back again and again. after roughly 45mins, i was told that the Tech working on the phone told her that i did not send in my Spen with my phone and that there were scratches and dents and that the sim tray was an accessory. which completely contradicts what Stanley had originally noted on the book in sheet. i did not take my phone away with me as i want it returned to me without the dents and with my pen. another week went by now and still no one has contacted me. when i called Stanley he advised that head office supposed to contact me because they are not repairing the dents or giving me my Spen back, i asked for a number for a senior and i was given Devans number. i spoke to Devan on Wednesday and he promised to get it sorted for me ASAP. up until now, i am unable to get a hold of him again. as a customer , i feel completely disgusted at the way in which this is being handled. its going on 3 weeks that i am without a phone and people are treating me as if i am trying to scam Samsung!! can someone explain to me what exactly i would do with 2 Spens?? all i want is to have my phone back, with my Spen!! i dont even care about the dents anymore as that is how tired i am of this. the inconvenince of following up and not having a phone is of no interest to anyone at Samsung and that is most disappointing. </p>
150 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
5 (100%)