My dogs last day

Today was a very sad day. My mother called tue animal welfare to query costs involved to put d9wn our beautiful boerboel. The lady who answers the phone told my mother it will be R550 we asked for payment to be split in two payments.....pay end June half and end July the rest. She confirmed and said its Ok We made our way to put d9wn our stunning dog and the vet on duty today was amazing and so compassionate and ran me through the whole process. I said my goodbyes and my dog is now free of pain and as they say all dogs go to heaven. We waited for our account as arranged for payment the lady handling the accounts was very rude and added to the price,said R700 please. We stood there imbarrest and ashamed and if something happened like that at a department store you would be immediately fired. As i stood there with tears quickly dried up from being broken about letting of our dog,she was the last dog my father and i bought together so was such a sad and emotional day. Point is no compassion or care or nothing was shown towards us.....and they are people who must show compassion towards animals and people but today was the second experience where account or payment info was not communicated among staff......and the only person who was nice or cared was the vet on duty. I truly deeply thank you for running me trough the process with my darling companion. But no way in hell we are paying R700 we are paying as discussed R550. Another account was brought to our attention and my father in incompetant to work or anything he has dimentia alzeihmers and the fact that they also communicated to my mother R650 after our d9gs operations we received account for R860. Please take into consideration we love animals and adore them and we have less than no money so please just cause we live where we live does not mean we are rich. You dont know our current situation and we want to pay but unfairness get unfairness back. "Do unto those what you want to have done unto you" Please correct those accounts and remember how you treated us cause i get you live on donations.......but dont be rude to the wrong people just because of financial status or looks.

God provides and he sees everything. Lady in account please rudeness and inconsideration from your side today when my dog was just put down..........was the rudest attitude from your side. If you have trouble communicated to your fellow co workers...... ..please sort it out.