HS
Herotel Snowball Stellenbosch
Unclaimed Business
HS
Herotel Snowball Stellenbosch
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#36Ranked In Internet & Telecoms
0 NPSUnlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAP
Angelique P
1 reviews | Active since Jan 2020
11 Nov 2024, 18:35
Horrible Service
I am disgusted by the horrible service we received. My husband logged a call for our wifi that was off. Someone was supposed to contact us and come check out what is wrong. We have yet to be contacted. He works from hom so I am not happy about this!!!
Helpful (0)
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Angelique P
1 reviews | Active since Jan 2020
11 Nov 2024, 18:35
Horrible Service
I am disgusted by the horrible service we received. My husband logged a call for our wifi that was off. Someone was supposed to contact us and come check out what is wrong. We have yet to be contacted. He works from hom so I am not happy about this!!!
0
Replies (0)WC
Willem C
1 reviews | Active since Jan 2020
28 Oct 2024, 13:21
Herotel/Snowball unacceptable service
This is the third time in 3 months that my Fiber connection goes down. Every time Snowball takes 3 days to get my Internet back, and no explanation whatsoever as to what happened or what was done to fix the problem.
Helpful (0)
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Willem C
1 reviews | Active since Jan 2020
28 Oct 2024, 13:21
Herotel/Snowball unacceptable service
This is the third time in 3 months that my Fiber connection goes down. Every time Snowball takes 3 days to get my Internet back, and no explanation whatsoever as to what happened or what was done to fix the problem.
0
Replies (0)AP
Angelique P
1 reviews | Active since Jan 2020
18 Apr 2024, 16:55
Horrible Service
I am in Cloetesville area and WIFI has been out the whole day. I work from home and cannot afford disruptions. Sort out my connection. I am paying for your horrible services
Helpful (0)
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Angelique P
1 reviews | Active since Jan 2020
18 Apr 2024, 16:55
Horrible Service
I am in Cloetesville area and WIFI has been out the whole day. I work from home and cannot afford disruptions. Sort out my connection. I am paying for your horrible services
0
Replies (0)AP
Angelique P
1 reviews | Active since Jan 2020
19 Jul 2023, 05:44
Herotel Stellenbosch Disgusting Service
I am absolutely disgusted by the service we received from HEROTEL Stellenbosch. My husband works from home and we app**** to switch to fiber. They came out and said they wil be back in couple of days. That was at the start of June. We have yet to have HEROTEL Stellenbosch come and switch the fiber and they don't even respond to request. Is it because we don't live in an affluent area? Because the service would have been much faster and efficient. Case number 606633
Helpful (0)
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Angelique P
1 reviews | Active since Jan 2020
19 Jul 2023, 05:44
Herotel Stellenbosch Disgusting Service
I am absolutely disgusted by the service we received from HEROTEL Stellenbosch. My husband works from home and we app**** to switch to fiber. They came out and said they wil be back in couple of days. That was at the start of June. We have yet to have HEROTEL Stellenbosch come and switch the fiber and they don't even respond to request. Is it because we don't live in an affluent area? Because the service would have been much faster and efficient. Case number 606633
0
Replies (0)JC
Jan C
1 reviews | Active since Jan 2020
24 Nov 2022, 13:25
BAD SERVICE
The worst of the worst service! Firstly - auto phone recording confirm zero callers ahead - still awaiting 10 min before somebody answer the call, Secondly - when logged a service complaint - nobody recall back to check if problem been resolved Thirdly - a bad service complaint been logged this morning at 09:47 - still no calls received! NO MANAGERS ARE AVAILABLE TO ASSIST CLIENTS!
Helpful (0)
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Jan C
1 reviews | Active since Jan 2020
24 Nov 2022, 13:25
BAD SERVICE
The worst of the worst service! Firstly - auto phone recording confirm zero callers ahead - still awaiting 10 min before somebody answer the call, Secondly - when logged a service complaint - nobody recall back to check if problem been resolved Thirdly - a bad service complaint been logged this morning at 09:47 - still no calls received! NO MANAGERS ARE AVAILABLE TO ASSIST CLIENTS!
0
Replies (0)AP
Angelique P
1 reviews | Active since Jan 2020
27 Oct 2022, 06:21
Illegal Deduction
On 21 October we received invoice SBINV0428447 for R 1,998.00. Stating WiFi and Fiber. I would like to know how are you charging for fiber if it is not connected. You better refund my husband's bank account or I will be taking further action because you are charging me for a service that I am not using. We have the wifi of R999 per month. You need to sort out your accounts department as this is unlawful and unethical
Helpful (0)
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Angelique P
1 reviews | Active since Jan 2020
27 Oct 2022, 06:21
Illegal Deduction
On 21 October we received invoice SBINV0428447 for R 1,998.00. Stating WiFi and Fiber. I would like to know how are you charging for fiber if it is not connected. You better refund my husband's bank account or I will be taking further action because you are charging me for a service that I am not using. We have the wifi of R999 per month. You need to sort out your accounts department as this is unlawful and unethical
0
Replies (0)AR
Abigail R
1 reviews | Active since Jan 2020
3 Nov 2021, 09:16
Herotel Snowball pathetic service
They do not even deserve one star, they are pathetic and not helpful at all.. wanted to downgrade while busy with renovations, they only got back after they deducted their money already and now apparently the downgrade will only happen next month when we back in our house and no longer needed.
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Abigail R
1 reviews | Active since Jan 2020
3 Nov 2021, 09:16
Herotel Snowball pathetic service
They do not even deserve one star, they are pathetic and not helpful at all.. wanted to downgrade while busy with renovations, they only got back after they deducted their money already and now apparently the downgrade will only happen next month when we back in our house and no longer needed.
0
Replies (0)