AR
Abigail R
Active since Jul 2014
6
Reviews
0
Industries
Reviews
6 reviews38 months ago
Woolworths online service disappointing
I made an online purchase with woolies now recently and one of my items in the order which i was charged for was not in my box. I then phoned them immediately to inform them of the issue and they advised me it will take 48to72 hours to investigate and resolve. after numerous calls from me after the 72hr deadline, somebody eventually phoned me after 5 days on a Saturday saying it has been resolved now and unfortunately there is no more stock so they are gonna refund me and that will take another 7 working days. I told them the way they handle these type of situations which is their packers fault, is just very very bad. Nobody really apologizes but rather its said that they understand my frustration. Frustration is an understatement cos I also logged a complaint with the last person I spoke to and guess what nothing came of it. Since this is not my first bad experience with the online dept., I had it before and to my shock another order came this week where the pants and the t-shirts size of a set does not match... So once again I had to go to the store and asked them to please sort it out for me. The store ladies is at least nice and more than willing to help and that is much more that I can say from the online dept. I don't want freebies or anything but just at least some kind of token to apologize as I said it is not this once off happening. so ja for me it is absolutely pathetic from a company which is so called one of the top ones!!!
0 replies
50 months ago
Woolworths online service
Woolworths online use to be one of my favorite sites to shop at but recently their customer service went strait down the drain. I had numerous issues with them such as invoice posted late and therefore my balance being more than i thought it was. i complained about it early January already and up to now nobody has contacted me. i order stuff online and one item was missing, after numerous phone calls the item is still not refunded on my account. after that another order was done where this time the wrong size was sent to me. every time its just a so sorry mam when i phone but my queries never get resolved because i am just waiting for the relevant people to phone me back, they promise me they will phone me back before the end of the day but guess what, that also never happens!! so now i am just waiting until the refund get done one day but i also promised myself to never buy online from Woolworths again!
0 replies
54 months ago
Herotel Snowball pathetic service
They do not even deserve one star, they are pathetic and not helpful at all.. wanted to downgrade while busy with renovations, they only got back after they deducted their money already and now apparently the downgrade will only happen next month when we back in our house and no longer needed.
0 replies
127 months ago
Does not want to exchange a gift
I am 8 and a half months pregnant and I am getting gifts from various people. My first baby shower was at work from which I got gifts and had to exchange by Jet without a slip or a tag attached. She said they cannot do it without any tag on but she will help this time. Fine, then with my second baby shower I also got a denim type of pants which I do not want but this had a price tag on and I send my friend again to go and exchange and just put it on a gift card since its getting difficult for me to move around and go look for something else in its place. She was so sarcastic and said but she cant do it, and while my friend was standing in the shop I wanted to speak to her and say but this is not what she said the last time and then she came with the attitude of no she will not speak to me over the phone, she cannot do it again.... very rude woman!!!!! and not even open for a debate of which I feel there is nothing wrong in exchanging an item wit a tag attached. I don't even want money back since I know you cannot do it without proof of purchase... Other stores you get better service than there and I doubt I would ever shop there again.... PATHETIC
75 replies
131 months ago
Not helpfull in even trying to fix my problem!!!
I purchased a matrass from Stellenbosch furniture which has now closed.Initially I used my old base which was not suitable for the matrass and then I bought a new cloud nine one.At first I did not pay much attention to it but then after a while it bothered me because I noticed the base is smaller than the matrass.I logged a call and one of the reps came out to have a look.I phoned back to ask him what is happening,I heard he has moved to another place.I was very upset and then after a while I thought no man I paid a lot of money for this and so I phoned back to log a call again.The lady Uzaan takes forever to get back to me and I constantly phone to hear what is happening. She sent me an email saying they had problems with reps on this side but wil look into it and ask somebody to contact me asap.The rep Francios then phoned me and came to look at the set while my mother was present at my house since I was working but according to him there is nothing wrong however to me it is visible that the matrass is bigger and the previous rep confirmed it at that time when he came!Now they just say they cant do anything and they need proof of payment which I unfortunately don't have anymore!
0 replies
136 months ago
Shop does not want to give money back!!
My mother purchased a bag of R680.00 at this shop in January month. She went to take it back because she found another suitable bag at some other store and they said they can only give her a credit note. However there is nothing in the store that she wants or likes at this moment. Bearing in mind nowhere on the slip it states that they don't do refunds, not even a note saying this in the shop. I phoned the owner Bothma and he said he is not going to argue with me no matter what the consumer act says, they don't give money back coz if they did then how would businesses make money? Everybody will then just buy stuff and come back after a while saying they don't want it. He was actually very sarcastic!! The bag is still in its original condition with tags on and she still has the slip for the bag so I would just like him to give her money back.. Getting a credit note is like money lying around of which you could've used for something else.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (50%)
1 Star
3 (50%)