Herotel Truecom

Based on recent customer reviews, Herotel Truecom is facing significant dissatisfaction across multiple branches and service areas. Customers consistently mention prolonged internet outages, inconsistent connection speeds that fall short of paid packages, and difficulty reaching support through phone or WhatsApp channels. A recurring theme is unresolved technical tickets, missed installation and relocation appointments, and billing or account confusion. Reviewers frequently express frustration with unhelpful call centre interactions, automated responses, and a perceived lack of accountability from technicians and management. The field technicians occasionally receive isolated acknowledgement, but overall sentiment skews heavily negative.