HT
Herotel Truecom
Claimed Business
HT
Herotel Truecom
Claimed Business
36 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Herotel Truecom receives overwhelmingly negative feedback across nearly every aspect of its service. Customers consistently report prolonged internet outages lasting days without resolution, extremely poor customer service with unanswered calls and WhatsApp messages, and internet speeds far below what they are paying for. Billing issues, including incorrect suspensions and payment confusion, add to widespread frustration. Relocation and installation requests go unfulfilled for weeks or months. Business customers and remote workers highlight significant financial losses due to unreliable connectivity. Multiple reviewers explicitly warn others against signing up.
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-88
Recommended: Unlikely
Review Distribution
1|36 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(2.9%)
1(97.1%)
5(0%)
4(0%)
3(0%)
2(2.9%)
1(97.1%)
Frequently Asked Questions About Herotel Truecom
Based on recent customer reviews, Herotel Truecom receives overwhelmingly negative feedback across nearly every aspect of its service. Customers consistently report prolonged internet outages lasting days without resolution, extremely poor customer service with unanswered calls and WhatsApp messages, and internet speeds far below what they are paying for. Billing issues, including incorrect suspensions and payment confusion, add to widespread frustration. Relocation and installation requests go unfulfilled for weeks or months. Business customers and remote workers highlight significant financial losses due to unreliable connectivity. Multiple reviewers explicitly warn others against signing up.
Herotel Truecom has a TrustIndex of 0 out of 10 on Hellopeter, based on 36 reviews in the last 12 months. Hellopeter has tracked Herotel Truecom across 267 total reviews. How is the TrustIndex calculated? →
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWP
Wessel P
1 reviews | Active since Jan 2020
13 Mar 2026, 14:05
Absolutely terrible service
Unfortunately cannot rate them a Zero. The worst service I have ever seen in my life. If the internet is not offline you do not get the speed you are paying for. Unfortunate also the only fibre provider in Sabie. Thus if you want internet think ten times before signing up with them.
Helpful (0)
|Replies (0)WP
Wessel P
1 reviews | Active since Jan 2020
13 Mar 2026, 14:05
Absolutely terrible service
Unfortunately cannot rate them a Zero. The worst service I have ever seen in my life. If the internet is not offline you do not get the speed you are paying for. Unfortunate also the only fibre provider in Sabie. Thus if you want internet think ten times before signing up with them.
0
Replies (0)AW
Andre W
1 reviews | Active since Jan 2020
11 Mar 2026, 15:24
USELESS - DO NOT WASTE YOUR MONEY, TIME AND PATIENTS ON THIS SERVER PROVIDER 😡🤬
USELESS!!!! Do not use them as a Internet provider. Always buffering, no network. Need to phone the support centre atleast 6 times a week. And the support team is also clueless. Please do not waste your money or patients on herotel.
Helpful (0)
|Replies (0)AW
Andre W
1 reviews | Active since Jan 2020
11 Mar 2026, 15:24
USELESS - DO NOT WASTE YOUR MONEY, TIME AND PATIENTS ON THIS SERVER PROVIDER 😡🤬
USELESS!!!! Do not use them as a Internet provider. Always buffering, no network. Need to phone the support centre atleast 6 times a week. And the support team is also clueless. Please do not waste your money or patients on herotel.
0
Replies (0)BM
Bongani M
1 reviews | Active since Jan 2020
28 Feb 2026, 14:05
Herotel WiFi
My WiFi has been down for 3 days now and when you call herotel you don’t even get a consultant to help you, automated machine tells you “we aware of the problem and our team is working hard to fix it, goodbye”. Awful service provider and hardly ever performs well
Helpful (0)
|Replies (0)BM
Bongani M
1 reviews | Active since Jan 2020
28 Feb 2026, 14:05
Herotel WiFi
My WiFi has been down for 3 days now and when you call herotel you don’t even get a consultant to help you, automated machine tells you “we aware of the problem and our team is working hard to fix it, goodbye”. Awful service provider and hardly ever performs well
0
Replies (0)JJ
JC J
1 reviews | Active since Jan 2020
17 Feb 2026, 06:10
IF YOU ARE A GAMER PLEASE DONT JOIN HEROTEL
PLEASE DO NOT JOIN HEROTEL I have been struggling with them for the past few months i had a 100mbps line which I upgraded to a 200mb they have been struggling to fix my line and nun of their tech department knew how to fix it and the amount of packet loss I receive during 6pm until 11pm is ridicules and again they don't know how to fix it and if you ask for a manager they don't dare to interact with customers they are clueless as well if it wasn't for herotels field team they would be out of business cause they actually know how to do their jobs IF YOU ARE A GAMER PLEASE DONT JOIN HEROTEL you will sit with a headache cause non of them know how to fix a issue they only know how to speed test I promise you I
Helpful (0)
|Replies (0)JJ
JC J
1 reviews | Active since Jan 2020
17 Feb 2026, 06:10
IF YOU ARE A GAMER PLEASE DONT JOIN HEROTEL
PLEASE DO NOT JOIN HEROTEL I have been struggling with them for the past few months i had a 100mbps line which I upgraded to a 200mb they have been struggling to fix my line and nun of their tech department knew how to fix it and the amount of packet loss I receive during 6pm until 11pm is ridicules and again they don't know how to fix it and if you ask for a manager they don't dare to interact with customers they are clueless as well if it wasn't for herotels field team they would be out of business cause they actually know how to do their jobs IF YOU ARE A GAMER PLEASE DONT JOIN HEROTEL you will sit with a headache cause non of them know how to fix a issue they only know how to speed test I promise you I
0
Replies (0)HB
Herman B
1 reviews | Active since Jan 2020
13 Feb 2026, 08:52
Herotel Poor Service
I signed up for wifi and my instalation date was indicated for 9 Feb 2026 (HLHER130). To date I have not yet received any implementation. I have unfortunately already cancelled my service with the previous provider. Wayne who sold me the service is not responding. Wilma at the "Scheduling department" advised that they do not have stock, but that they will check if they can not obtain a loan unit from another branch. I am still waiting to hear when stock will arrive. The website also does not give tel nr's for escalation, and the what'sapp service keeps saying " wait for an agent..." This has been going on for days and I am extremely frustrated as there does not seem to be an escalation mechanism.
Helpful (0)
|Replies (0)HB
Herman B
1 reviews | Active since Jan 2020
13 Feb 2026, 08:52
Herotel Poor Service
I signed up for wifi and my instalation date was indicated for 9 Feb 2026 (HLHER130). To date I have not yet received any implementation. I have unfortunately already cancelled my service with the previous provider. Wayne who sold me the service is not responding. Wilma at the "Scheduling department" advised that they do not have stock, but that they will check if they can not obtain a loan unit from another branch. I am still waiting to hear when stock will arrive. The website also does not give tel nr's for escalation, and the what'sapp service keeps saying " wait for an agent..." This has been going on for days and I am extremely frustrated as there does not seem to be an escalation mechanism.
0
Replies (0)GM
A
Andre
1 reviews | Active since Jan 2020
17 Dec 2025, 06:02
Really bad experience, they don't contact you back, it's been week
Really bad experience, they don't contact you back, it's been week. They have all my personal information and just left with no reply. I tried calling for a week now, no answer and when I whatsapp nothing. The last message was that they would send someone out, it's over a week and I heard nothing back.
Helpful (0)
|Replies (0)A
Andre
1 reviews | Active since Jan 2020
17 Dec 2025, 06:02
Really bad experience, they don't contact you back, it's been week
Really bad experience, they don't contact you back, it's been week. They have all my personal information and just left with no reply. I tried calling for a week now, no answer and when I whatsapp nothing. The last message was that they would send someone out, it's over a week and I heard nothing back.
0
Replies (0)BM
Bonang M
1 reviews | Active since Jan 2020
12 Dec 2025, 06:19
Poor customer service
I was waiting technician yesterday to fix the internet connection after making several calls with no response and I went to branch to lodge complaint and it’s not yet resolve and what is next to escalate the complaint further.
Helpful (0)
|Replies (0)BM
Bonang M
1 reviews | Active since Jan 2020
12 Dec 2025, 06:19
Poor customer service
I was waiting technician yesterday to fix the internet connection after making several calls with no response and I went to branch to lodge complaint and it’s not yet resolve and what is next to escalate the complaint further.
0
Replies (0)