Hertex Fabrics
1.8|16 reviews
A
Anonymous
1 reviews | Active since Member
02 Jul 2021, 12:47
Careful of Hertex quality and service
Be very careful of the quality from Hertex ,as they don't stand behind their client when they sit with an inferior product.As a returning customer and spending more than R200 000 at hertex in Somerset west ,I bought material for outside upholstery ,that is UV proof .Some of the cushions after a few years with precisely the same material as the rest ,started flacking and totally disintegrate.I brought it under the attention of Fiona ,who said she will look into it ,every time in almost the past year I had to follow up and requested a 70% discount ,so I can replace their factory inferior material with a new color ,Fiona only gave me a 20% discount ,so I must pay for their mistake and inferior product .Totally unacceptable
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Replies (53)Hertex Fabrics's replyOfficial
06 Jul 2021, 06:27Dear Loesch,
Thank you for taking the time to post a review. Unfortunately, we couldn't assist you further with your claim, as we require a date of purchase and an invoice for us to accurately access the information. As a gesture of goodwill our client liason offered a 20% discount on a replacement fabric.
Kind regards,
The Hertex team
Thank you for taking the time to post a review. Unfortunately, we couldn't assist you further with your claim, as we require a date of purchase and an invoice for us to accurately access the information. As a gesture of goodwill our client liason offered a 20% discount on a replacement fabric.
Kind regards,
The Hertex team
Best regards,
Hertex Fabrics's reply06 Jul 2021, 06:27
Official
Dear Loesch,
Thank you for taking the time to post a review. Unfortunately, we couldn't assist you further with your claim, as we require a date of purchase and an invoice for us to accurately access the information. As a gesture of goodwill our client liason offered a 20% discount on a replacement fabric.
Kind regards,
The Hertex team
Thank you for taking the time to post a review. Unfortunately, we couldn't assist you further with your claim, as we require a date of purchase and an invoice for us to accurately access the information. As a gesture of goodwill our client liason offered a 20% discount on a replacement fabric.
Kind regards,
The Hertex team
Best regards,