Disgusting

I spent a fortune on an OUTDOOR rug less than a year ago and it started looking terrible just a few months after I got it.

It was a huge investment for us - more than we’ve spent on anything other than our couch. We were having a baby and decided it would be a good idea to have a high quality rug we can clean easily in our lounge. NOTE - this was used indoors and a big portion was covered by a coffee table.

When notifying the company of the poor quality of the rug, we were told it falls out of the warranty period. Then someone came to see it.

Note the care instructions:

Vacuum regularly (done twice per week with our Dyson) Use mild detergents only (washed once with dishwashing liquid over the balustrade on the veranda and hosed) Hose with clean water

So, when the woman came to look at it, she first said our vacuum is the problem. I have an Dyson with an head specifically for carpets. Apparently these extremely expensive rugs cannot handle a good quality vacuum, therefore this is my fault.

She then said that it looks like it’s been brushed - which it has not. I hosed it over the balcony just to foam up the dishwashing liquid and rinse. Although, I’m not sure HOW one uses light detergents on this home washable rug?

THEN I was told that it must have been in a high traffic area in my lounge. So an outdoor rug can’t last a year in my lounge. I’d really be interested to know this ‘outdoor’ rug can actually handle if being in my lounge and vacuumed by a Dyson was too much.

THEN I was told it’s because I have two dogs. Apparently they must have scratched the carpet all over.

I’ve now been told they will refund me 20% of the amount towards a new rug - after accusing me of lying and having multiple reasons that have caused it but finally settling on I’ve vigorously brushed it - was this before or after my dogs scratched the entire thing or I vacuumed it with my harmful Dyson? So many ways to blame me.

I spent over R10k on a rug that apparently has incorrect care instructions. An outdoor rug that can’t handle a vacuum or being in a lounge. I resent that they accuse me of lying then accuse my dogs of destroying my carpet.

Disgusting.