Poor Quality rugs at VERY high prices

I bought a Hertex Dream Ash Rug at the Kramerville store and after 2 months the creases in from being rolled up were still not flattened the thread is coming apart. I bought a couple of rugs for my house and the Hertex one was way more expensive than any of the other rugs and of inferior quality. When I brought this to Hertex's attention, they told me that they did not feel than expensive rug falling apart after 2 months (with no foot traffic) warrants a claim.