Hewlette Packard, terrible printer and pathetic service

Truly awful company to deal with, pathetic support, faulty equipment and unwilling to help.

After buying a brand new HP Smart Tank 530 which started giving issues a week after buying it, to get told it must go in for service. Subsequently the device went in 3 time for the same fault and almost spent half the time I owned it in for repair it was finally replaced with a refurbished unit.

This unit came up with a fault about 6 months after getting it, an new problem not printing pages properly or not at all. I take the unit in and find out that the repair agency that supported me previously had closed down and there is a new agency (Only good part of this story is the new agents were amazing and efficient, thank you Hemmersbach), they informed me that the warranty I purchased with the original printer was not transferred to the replacement printer and I only have 16 days left of what should be about 2 years left.

They inform me that only HP can correct the warranty and I must use their live chat to get this done.

When trying to use the Live chat I get directed to the Whataspp chat. and after spending about 2 hours on the chat with their consultant, I get told to phone their call center. I request that they call me because I have now wasted 2 hours on a chat, about 8 hours traveling up and down and having to repeatedly install this printer, I ask that they call me because 0860 number are not cheap from a cell phone. To which I just repeatedly get the run around that they can not get them to call me. I, now very annoyed want to speak to a manager and the consultant won't even assist with that, I get told again to use the call center. Eventually he just ends the conversation and "cuts" me off

After a year of struggling having spent a few thousand rand on the printer, lost time and fuel costs to get this thing sorted I am not at my wits end. This service is pathetic, the product is obviously problematic but they don't care because they have our money.

All I needed done was the warranty get moved to the replacement printer as it was supposed to be done when it got replaced.

And this is the outcome. Warranty not moved, support staff unable or unwilling to do their job. And a second hand printer which I hope works because the warranty has now lapsed.

I do not even have an email address for support or complaints to link to this review as there isn't one available online, pathetic! Only address I could find was the board of directors email address.