Contractual City Powerless Hexing Installers

Worst mistake having this hexing prepaid meter installed. Does not recharge in the main house and contract installers were too busy being arrogant instead of understanding that charging a prepaid meter in the cottage garage instead of the main house does not make sense. We were advised that it’s because we have solar - however our cottage has no power and that means we cannot recharge the device. Contractors chasing installations instead of actually troubleshooting was the first red flag 🚩. City power contractors rush to the next installation and when you tell them that yours is an issue after waiting 6 months to have it installed, you’re told that they can remove it and no one else will come and install it. How is that customer service??? The first device was faulty. The second device worked however the keypad was faulty. Installers know how to install and nothing else. How do contractors manage to get appointed without the necessary skills??? Not knowing how to troubleshoot then results in a supervisor being contacted and the response is “if they don’t want it then remove it!”