IGNORING CUSTOMERS or DOES NOT EXIST

Sadly, I do not get to choose my pre-paid electricity meters. Goodness knows how the municipalities select the suppliers. On 29 March, I sent an email to the address given on Hexing’s website. My request was simple: “Could you please email me a manual for your Hexing CIU EV500 energy meter? I could not find one on your web site. One of your meters was recently installed at my place but I did not receive a manual.” To this day, I am still waiting for a response. Does this company exist?