Hyundai Milnerton Lack of Integrity

Last year around this time my son took the Hyundai accent to Milnerton for service. Upon returning the vehicle we noticed at night that the Centre console was broken.

We took pictures and sent them the same day to the consultant to show her the damage. She was understanding and said we should show them the following day as we had to take it back for something else to be fixed.

When we arrived we told another consultant that the Centre console must be fixed as it was broken by Hyundai. That woman immediately dismissed our concerns and said that they could not have broken the Centre console.

We took this up with the manager and I was shocked at how unprofessional this manager is and at how he refused to take responsibility.

He was rude in his email and NOT once did he apologise. Instead he shifted blame.

Even what he said he will provide he never followed up on it. Arrogant and rude and unprofessional.

I disgusted of at their unprofessionalism and inability to take accountability.