Incompetency on after service

My experience with Hyundai Milnerton has been riddled with broken promises, poor communication, and a complete lack of accountability. From the moment I drove off the lot, the aftersales support has been nothing short of disappointing.

I was clearly told that my first payment would be due in December, yet the bank expected payment in November. This miscommunication forced me to restructure my deal, which negatively impacted both my credit score and my name. When I raised the issue with the dealer principal, I was told—quite bluntly—that it was my fault for signing without reading the agreement. While he offered to try and assist by requesting half the payment from head office, he had little confidence it would be approved. I understood that—but after I sent a detailed email outlining my experience, I never received any follow-up. That silence alone made me lose all trust in the dealership.

To make matters worse, the financial manager confirmed that the first payment was indeed supposed to go off in December, yet the signed agreement said otherwise. This inconsistency only added to the confusion and frustration.

About 10–11 months into owning the car, I noticed the paint on the boot peeling and bubbling. Upon closer inspection, it was clear that the paint job was substandard—some areas had only a single layer of paint. While I understand the car is second-hand, a pre-approved vehicle should not show such deterioration in under a year.

Then came the service plan debacle. I discovered that the plan added to my deal only kicks in after 150,000 km—yet the car was sold to me with just 57,000 km on the clock. That makes no sense, especially since vehicles are typically serviced annually. After expressing my frustration, I was told the plan was incorrect and that they’d book the car in the next morning and arrange a shuttle to take me home.

When I arrived, it became clear that no booking had been made. No one had initiated the process to amend the service plan, and I had to send an email myself to authorize the change. The shuttle situation was equally chaotic—the driver seemed unaware that I needed a lift, and I was left to figure things out on my own. Thankfully, my workplace was nearby. Overall, this experience has been marked by a serious lack of transparency, professionalism, and basic customer care. I would not recommend Hyundai Milnerton to anyone looking for a dealership that values its clients or stands by its commitments.