Non-Delivery of Apple Watch Order and Lack of Assistance from HiFi Corp

On 3 March 2026, I placed an online order with HiFi Corp for an Apple Watch.

On 5 March 2026, I received notification that the order was out for delivery. However, the delivery driver did not call me or attempt to contact me directly. Instead, he sent a WhatsApp message at 08:37 stating that he is outside. Since I had not received any delivery until 10:40 stating that delivery was on the way to my house and several minutes had passed, I contacted the driver myself to ask whether the delivery would still be taking place because he didn’t call or anything to update me. During that call, he informed me that he had allegedly been hijacked and ****** of the items that were out for delivery, including my order.

I then reported the matter to HiFi Corp, and I was informed that a replacement order would be arranged.

Following this, I repeatedly requested a tracking number and delivery confirmation SMS, as I wanted to ensure that the replacement would be delivered properly. Despite my requests, I did not receive any tracking number or delivery notification.

On Tuesday 10 March 2026, I suddenly received an email and SMS stating that the delivery had been completed. This is incorrect. No delivery was made to my address, and I was home the entire day specifically waiting for the delivery.

Since then, I have been contacting HiFi Corp daily. Each time I am told that the matter is being “escalated to the relevant department.” However: • No one from the relevant department has contacted me. • No progress updates have been provided regarding either the missing delivery or my refund request. • Different agents continue to call asking whether delivery has taken place, which clearly shows that the case notes and complaint tickets are not being properly reviewed.

Because of the ongoing delays and inconsistent information, I requested a refund. Instead of resolving the matter, I was informed that my complaint had been closed on the basis that delivery was completed, which is factually incorrect, as no delivery ever took place.

At this stage, I have neither received the Apple Watch nor my refund, and there has been no meaningful communication or resolution from HiFi Corp.

I am therefore requesting that HiFi Corp urgently investigate this matter and • A full refund without further delay.