HN
Hlulani N
Active since Apr 2024
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Non-Delivery of Apple Watch Order and Lack of Assistance from HiFi Corp
On 3 March 2026, I placed an online order with HiFi Corp for an Apple Watch. On 5 March 2026, I received notification that the order was out for delivery. However, the delivery driver did not call me or attempt to contact me directly. Instead, he sent a WhatsApp message at 08:37 stating that he is outside. Since I had not received any delivery until 10:40 stating that delivery was on the way to my house and several minutes had passed, I contacted the driver myself to ask whether the delivery would still be taking place because he didn’t call or anything to update me. During that call, he informed me that he had allegedly been hijacked and ****** of the items that were out for delivery, including my order. I then reported the matter to HiFi Corp, and I was informed that a replacement order would be arranged. Following this, I repeatedly requested a tracking number and delivery confirmation SMS, as I wanted to ensure that the replacement would be delivered properly. Despite my requests, I did not receive any tracking number or delivery notification. On Tuesday 10 March 2026, I suddenly received an email and SMS stating that the delivery had been completed. This is incorrect. No delivery was made to my address, and I was home the entire day specifically waiting for the delivery. Since then, I have been contacting HiFi Corp daily. Each time I am told that the matter is being “escalated to the relevant department.” However: • No one from the relevant department has contacted me. • No progress updates have been provided regarding either the missing delivery or my refund request. • Different agents continue to call asking whether delivery has taken place, which clearly shows that the case notes and complaint tickets are not being properly reviewed. Because of the ongoing delays and inconsistent information, I requested a refund. Instead of resolving the matter, I was informed that my complaint had been closed on the basis that delivery was completed, which is factually incorrect, as no delivery ever took place. At this stage, I have neither received the Apple Watch nor my refund, and there has been no meaningful communication or resolution from HiFi Corp. I am therefore requesting that HiFi Corp urgently investigate this matter and • A full refund without further delay.
0 replies
6 months ago
Sneakers peel off
I bought a Karl Lagerfeld sneaker in July and literally wore it once. The silver design on the shoe started peeling. I have tried to communicate with no success. You cannot buy expensive shoes only for the shoe to get damaged within 3 months from one wear. Disappointed
0 replies
9 months ago
I want my money
I made an online purchase on the 25th of June 2025. The order was said to have exceeded the number of times it will go out for delivery without any communication that my delivery is out on those said days. I was then told that they will refund my money. Up to date, I keep sending emails and calling yet I am not getting help. I want my money back. If you did not deliver then why can’t you refund me my money.
0 replies
24 months ago
Old Mutal
In the 16th of January 2024, I visited the protea gardens Old Mutual branch. The consultant who helped me had no clue as to what he was doing claiming my documentation for a policy my late father took out on my behalf was incomplete. I kept going back and he still claimed such nonsense. On the 14th of February 2024, I then got helped by another consultant who was surprised by the amount of documentation I had because half of it was not needed for me to make a withdrawal of the money. I was told that within 10 working days, the money will be transferred into my bank account and nothing was ever transferred. I called the call centre where I was sent from department to department with no help. On a random day, i sent an email which was responded to stating that the money has been transferred and I should allow for 2 working days. Nothing was sent and I had to call back till I was told that the money will take a further 25 working days to be transferred. Till date, I have sent multiple emails and I have wasted many hours over the phone with call centre agents sending me from pillar to post as if they do not know what they are doing. It is really frustrating and disappointing that a whole company has no work ethic nor sympathy for its customers.
583 replies
Review Distribution
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4 Star
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2 Star
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1 Star
4 (100%)