Shoddy work done one repairs and wheel alignment

Now, about 5 months (September 2025) ago including the 2 months given to Hi Q Potchefstroom to respond or contact me to fix the damage done to my G6. I went in for new tyres, and it was ordered, we got a call to bring the car in as the tyres had arrived. Once there and hey lifted the car they informed me the back stabilizer arms needed replacing otherwise my tyres would run off on the inside - I did that and it was replaced. All was well and I parked off my golf and used my day-to-day car cause the new tyres was for my trip to Cape Town.

We made it halfway and the car sounded weird - eventually we stopped trying to figure out what was wrong and could see anything. We arrived to Cpt late and the next morning first thing I went to another tyres place in my hometown.

The shock and horror that these guys showed me - my brand-new tyres were completely run off at the back - showing wire...it was a show and tell and we were informed we're lucky the tyres didn't burst and rolled the car.

The alignment was severely, severely out that it came under question if it was even really done - the stabiliser arms don't lookl ike a new part and old scres and bolts were definitely used to put in the "new" parts.

I immediately contacted the branch manager/supervisor and go little to not response from him other than a photo claiming the alignment was done. I sent all the images of under the car, the part that looks like an old part, the old nuts and *****s that was in the "new" part, wheel alignment report showing every single thing shows RED and absolutely no response about that. To this day, I've reached out several times since and never once has anyone asked me to bring my car back so they can look at what the issue was with their work.

Brand new tyres not even 3months old at the time completely damaged on the first long road trip. We had to cancel all our paid bookings and plans because we didn't want to travel anywhere anymore since our vacation was completely ruin still just on the way to our destination.

Coming back, it took us 2 and a half days drive back to Potch since we had to drive so slow afraid the tyres will burst.

The most disappointing part is the absolutely no response since form HI-Q Potchefstroom...nothing - two and a half month later.

My G6 has been parked off since we got home - 2 months just standing in th garage - brand new tyres GONE due to their negligence and nothing from them to try and rectify anything.

Don't get the wrong, the customer service was top notch but the work on my car has been the worst.

It's scary cause I have seen at least 1 review that the exact same thing happened to someone else...brand new tyres ruined cause of issues with the alignment done by Hi-Q

Now I'm sitting with a G6 in the garage that I can't drive cause I'm too afraid of the back tyres while my front tyres are still completely brand new.