IF I COULD GIVE THIS COMPANY A 0 I WOULD!

Purchased a phone on the 29th of June. Phone fell shortly after that like all phones do at some point therefore the phone had a dent.

Fast forward to 3 months later, the phone was no longer working. Took the phone in as it is still in warranty.

The below happened: I was first told to pay for transportation fee for the phone to go to a technician which I refused. Phone comes back and now I'm being told: " The technician didn't wanna open the phone as it has physical damage ( from the fall ) so he won't do a diagnosis. You need to pay as we don't refund or repair technical faults."

I AM BEYOND LIVID.