Faulty Phone from Hi Vaal mall

Faulty Phone I purchased a mobile phone from your store in September 2025. At the time of purchase, the sales consultant did not open the box to verify the condition of the device, and I left with the phone sealed. After one week, when I opened the phone and attempted to insert my SIM card, the SIM/SD card tray broke and the SIM card became stuck inside. I returned the phone to your store in early October 2025, well within the six‑month warranty period stated in your terms and conditions. Since then, I have received inconsistent information from different consultants regarding the warranty. One consultant confirmed that the phone was still under warranty and advised that it would be sent for investigation. However, I have not received any feedback or updates since leaving the phone at the store in October