Disgusted customer

I purchased a Blackview tab on the 8th of June 2024 at Hi Store Promenade. Within 6 months of purchasing the tab, the tab started having battery issues. The 7th month I took the tab in for repairs for the battery because that was the only issue. I was prepared to pay a quotation because it was after all, after 6 months.

Took the tab in for repairs in January of this year 2025. I was told that it would take up to 21 working days for me to receive feedback, and because there was public holidays in January, I ofcourse gave the store some grace. A whole month went by, and no contact from the store, we had to contact the store to which they said that the tab is still at the repair site. I booked the repair with Megan at the store. She also was the one who assisted me when I purchased the tab on the 8th of June 2024.

A few weeks went by and my father contacted the store again because I myself am unable to make phone calls with a phone I also purchased from the store on that day but nevertheless. The store then said that they have a quotation for R400 that I needed to come and pay, I then went, I really cannot give all the dates because it has been too long now, I went to the store, looked at the quotation myself and saw SCREEN DAMAGE written on there. I was flabbergasted because the phone was in brand new condition, no cracks on the phone NOTHING. Megan then queried this with the repair people and my dad contacted them once again weeks later, after not hearing anything from them and they told my dad that the tab was damaged by the repair people and that we will get a new tab. Apparently the crack was on the inside of the screen and we could not see it?

A month goes by and I'm still waiting on feedback. We contacted them again and this time, it's a new person who is now assisting, apparently the store's repair lady, she says that no, the tab is on route from Joburg. The tab has been on route from Joburg for a whole month almost. We call her again and she says no, the tab is in Cape Town and they are waiting for it to come to the store.

More weeks go by, and my dad contacts them again and what do you know? Another excuse, the repair lady says that she doesn't know what to do anymore and that she will send head office an email and she will call us back.

Till today, we haven't been contacted by them .

I had to then now take extra measures, left a review on Google, Hello Peter and also emailed customer service who closed my ticket without even solving the query??

Last week, a gentleman by the name of Bradley contacts me and asks me to explain the situation and ask me who assisted me. I told him the name of the lady who is Megan and he says to me that nobody by that name works at their store. Once again I'm flabbergasted.

He says to me that he doesn't see any record of what was said to me, which is the discussion of a new tab and he sees a quote for R1000. He then says that he will speak to his area manager and the area manager will call me. Once again, nobody called me. Bradley is the only one who bothered to contact me.

Bradley then tells me to come and collect the tab on the 10th of May and that it is a refurbished tab and it has a new screen? Already my red flags is going off because why are you talking about a screen when the whole problem was the battery and I was promised a NEW tab not a refurbished one.

I collected the tab and was assisted by Fiki and within 30 minutes of my son having the tab, the tab died and wouldn't charge.Fiki assisted me and laughed and said that she does not know what to do and she will contact the manager to source stock at different stores and then they will contact me today 12 May. I haven't been contacted at all.

Can I please get assistance because this has been going on for months and I am constantly getting the run around. It seems to me that the Tab was never taken in for repairs and they simply gave me the old tab and just fixed the screen that they damaged???

Am I supposed to let my R3000 slide just like that? What more can I do to get taken seriously? If somebody with authority does not contact me in this week, I will go to the store and demand my money back.