MM
Megan M
Active since May 2023
6
Reviews
0
Industries
Reviews
6 reviews11 months ago
Disgusted customer
I purchased a Blackview tab on the 8th of June 2024 at Hi Store Promenade. Within 6 months of purchasing the tab, the tab started having battery issues. The 7th month I took the tab in for repairs for the battery because that was the only issue. I was prepared to pay a quotation because it was after all, after 6 months. Took the tab in for repairs in January of this year 2025. I was told that it would take up to 21 working days for me to receive feedback, and because there was public holidays in January, I ofcourse gave the store some grace. A whole month went by, and no contact from the store, we had to contact the store to which they said that the tab is still at the repair site. I booked the repair with Megan at the store. She also was the one who assisted me when I purchased the tab on the 8th of June 2024. A few weeks went by and my father contacted the store again because I myself am unable to make phone calls with a phone I also purchased from the store on that day but nevertheless. The store then said that they have a quotation for R400 that I needed to come and pay, I then went, I really cannot give all the dates because it has been too long now, I went to the store, looked at the quotation myself and saw SCREEN DAMAGE written on there. I was flabbergasted because the phone was in brand new condition, no cracks on the phone NOTHING. Megan then queried this with the repair people and my dad contacted them once again weeks later, after not hearing anything from them and they told my dad that the tab was damaged by the repair people and that we will get a new tab. Apparently the crack was on the inside of the screen and we could not see it? A month goes by and I'm still waiting on feedback. We contacted them again and this time, it's a new person who is now assisting, apparently the store's repair lady, she says that no, the tab is on route from Joburg. The tab has been on route from Joburg for a whole month almost. We call her again and she says no, the tab is in Cape Town and they are waiting for it to come to the store. More weeks go by, and my dad contacts them again and what do you know? Another excuse, the repair lady says that she doesn't know what to do anymore and that she will send head office an email and she will call us back. Till today, we haven't been contacted by them . I had to then now take extra measures, left a review on Google, Hello Peter and also emailed customer service who closed my ticket without even solving the query?? Last week, a gentleman by the name of Bradley contacts me and asks me to explain the situation and ask me who assisted me. I told him the name of the lady who is Megan and he says to me that nobody by that name works at their store. Once again I'm flabbergasted. He says to me that he doesn't see any record of what was said to me, which is the discussion of a new tab and he sees a quote for R1000. He then says that he will speak to his area manager and the area manager will call me. Once again, nobody called me. Bradley is the only one who bothered to contact me. Bradley then tells me to come and collect the tab on the 10th of May and that it is a refurbished tab and it has a new screen? Already my red flags is going off because why are you talking about a screen when the whole problem was the battery and I was promised a NEW tab not a refurbished one. I collected the tab and was assisted by Fiki and within 30 minutes of my son having the tab, the tab died and wouldn't charge.Fiki assisted me and laughed and said that she does not know what to do and she will contact the manager to source stock at different stores and then they will contact me today 12 May. I haven't been contacted at all. Can I please get assistance because this has been going on for months and I am constantly getting the run around. It seems to me that the Tab was never taken in for repairs and they simply gave me the old tab and just fixed the screen that they damaged??? Am I supposed to let my R3000 slide just like that? What more can I do to get taken seriously? If somebody with authority does not contact me in this week, I will go to the store and demand my money back.
0 replies
13 months ago
Repairs for almost 2 months
I purchased a Blackview Tab for my son last year June. And within 6 months the tabs battery started giving problems. It's my fault for taking the tab in for repairs after the 6 months. I purchased this tab at the Promenade branch. Sales Assistant was Megan who was very nice and helpful. Now upon taking the tab in for repairs, mind you, this tab never fell and does not have any cracks on the screen nothing. It's just the battery. It's been 2 months and I have heard nothing from them. Went to the store twice only for Megan to tell me that she will call me but she never does. I saw the report and on the report it's written "damaged screen", I'm sorry? If I take that tab and the screen is cracked, there will be hell to pay. I handed that tab in with no cracks on the screen. Repairs is supposed to take up to 21 days but it's been 2 months and they wanna quote me R1500? I am never purchasing anything from this store again. Very unprofessional
0 replies
15 months ago
Father still being flagged
My father app**** to have his name removed off debt review in 2023, all the payments were deucted but my father is still being flagged. He is being pushed from pillar to post with no answers or feedback. Lerato Radebe has sent my father a confirmation email to assure him that they received all payments. We are calling numerous times and keep getting the "your file is with the lawyers" response. How my father suppose to live like this? You guys are taking advantage of older people! Lerato Radebe I will be taking this further than Hello Peter. You and your company will be paying for what you are doing to my father. He can not even get a car because of you guys! This is unacceptable
53 replies
16 months ago
Waiting on a refund for a month
RUSSELS PROMENADE BRANCH!!!!!!!! Absolutely horrible service rendered by you and your staff. My father purchased a table and chairs and a bed from you guys on the 2nd of November. Your manager Sisco told my father that if the table and chairs arrived unassembled, we should have the order returned back to which we did, we waited almost a whole 2 weeks for the correct order to arrive and low and behold, when the table and chairs arrived, one of the chairs were broken AND YOUR DELIVERY PEOPLE wanted my mother to take the table and chairs as is. It's been a whole month now and we have not received the refund yet. YOUR MANAGER Sisco is giving my father the runaround, reassuring him that the refund was made as urgent. It's been a MONTH, where is the urgency? Are you taking advantage of older people? Do you want me to come to the shop and cause a scene? Is that when you'll take my father serious? Should I go to the Ombudsman and have your entire branch investigated? How many people are you doing this to? My father was once again told on Monday that his money will be in his account today. Where is the money? Do you want him to beg for his own money? This is absolutely ridiculous. Not only is the service pathetic but the staff is so non chalant, they couldn't care less. I hope your regional manager sees this and takes proper action because this is unacceptable!
0 replies
16 months ago
Waiting on a refund for a month!
RUSSELS PROMENADE BRANCH!!!!!!!! Absolutely horrible service rendered by you and your staff. My father purchased a table and chairs and a bed from you guys on the 2nd of November. Your manager Sisco told my father that if the table and chairs arrived unassembled, we should have the order returned back to which we did, we waited almost a whole 2 weeks for the correct order to arrive and low and behold, when the table and chairs arrived, one of the chairs were broken AND YOUR DELIVERY PEOPLE wanted my mother to take the table and chairs as is. It's been a whole month now and we have not received the refund yet. YOUR MANAGER Sisco is giving my father the runaround, reassuring him that the refund was made as urgent. It's been a MONTH, where is the urgency? Are you taking advantage of older people? Do you want me to come to the shop and cause a scene? Is that when you'll take my father serious? Should I go to the Ombudsman and have your entire branch investigated? How many people are you doing this to? My father was once again told on Monday that his money will be in his account today. Where is the money? Do you want him to beg for his own money? This is absolutely ridiculous. Not only is the service pathetic but the staff is so non chalant, they couldn't care less. I hope your regional manager sees this and takes proper action because this is unacceptable!
0 replies
22 months ago
Poor Customer Service!
I have been sending countless e-mails to have my account closed with no response!!! Very terrible service from TFG. I would not recommend anyone to open an account with these people. They are quick to take your money!
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)