HS
Hi Store
Unclaimed Business
HS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Jun '25 - May '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Hi Store
Hi Store has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Hi Store across 14 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCN
Christopher N
1 reviews | Active since Jan 2020
18 Oct 2025, 06:27
Refusal to give customer feedback
Worst experience I have had at any Hi store in the history of ever! Returned a faulty powerbank a month ago already. Sales person advised it would take 21 days for the the device to be inspected before a refund or exhange can be done. It has been much more than 21 days and not even an email or call from them. I have been to the store 3 times and the reluctance from the staff, to assist me has been frustrating to say the least. Absolutely no regard for their customers. How is it possible that the sales person can take my device back say it is collected and cant even show me proof that it has been collected. Nor does any effort to even communicate feedback.
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Christopher N
1 reviews | Active since Jan 2020
18 Oct 2025, 06:27
Refusal to give customer feedback
Worst experience I have had at any Hi store in the history of ever! Returned a faulty powerbank a month ago already. Sales person advised it would take 21 days for the the device to be inspected before a refund or exhange can be done. It has been much more than 21 days and not even an email or call from them. I have been to the store 3 times and the reluctance from the staff, to assist me has been frustrating to say the least. Absolutely no regard for their customers. How is it possible that the sales person can take my device back say it is collected and cant even show me proof that it has been collected. Nor does any effort to even communicate feedback.
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Anthony K
1 reviews | Active since Jan 2020
7 Oct 2025, 16:16
Bash Online & Hi Stores – A Shocking Display of Incompetence and Disrespect
I rarely write reviews, but after months of pure frustration, I feel compelled to share what has been the most disappointing retail and customer service experience I’ve had in years. This review concerns both Bash Online and their so-called brand partner Hi Stores, particularly the Hi Store in Highveld Mall, Witbank. 1. The Start of the Nightmare I initially wanted to purchase a Nintendo Switch Lite in-store from Hi Stores at Highveld Mall. To my surprise, I was told by a store consultant that they no longer stock the console. When I asked whether they could order one from another branch, I was bluntly told, “No, you have to buy it online.” It already felt like a lazy redirection, no effort, no initiative, and no willingness to even check with other stores. But I followed their instructions and ordered the console from Bash Online. 2. A Faulty Product Right Out the Box The console arrived late, and when I finally received it, it wouldn’t turn on straight out of the box. That alone raised red flags because lithium-ion batteries degrade when left discharged too long, and it’s a well-known issue. After charging it for a while, it came on, but the battery barely lasted an hour. Then, not long after, the power button completely stopped working. In short, a defective product was sent to me. 3. Bash’s “Instant In-Store Replacement” Is a Lie When I contacted Bash, they reassured me that I could immediately replace the faulty console in-store at any Hi branch, part of their so-called instant in-store replacement policy. Except… that was a total lie. When I went to the Hi Store in Highveld Mall, they refused to even inspect the console. I was told I’d have to send it away for 21 days for inspection before they would credit my account, not replace the item, meaning I’d have to start over, re-purchase, and wait for another delayed delivery. Absolutely absurd. 4. Weeks of False Promises and Empty Updates After escalating the matter, Bash head office confirmed I should receive an immediate in-store replacement. They apologised for the confusion and promised the matter would be sorted. For the next four weeks, I was strung along with constant “updates” and assurances that the console would be replaced once the replacement stock arrived. 5. The Final Insult, Public Humiliation by Staff When I was finally informed that the replacement had arrived, I went back to the store, only to be met by Sharlene and another staff member who were laughing and chatting socially behind the counter. When I approached them, they acted as though I was interrupting their day. Instead of assisting me, they snapped at me, raised their voices, and told me outright that I would not receive a replacement. Their “solution”? Return the console, wait for a credit, and then buy it again, effectively starting this entire painful process from scratch. This was done in front of other customers. I was humiliated and treated like an inconvenience rather than a paying customer simply following the instructions that Bash themselves had confirmed. 6. Repeated Pattern of Used or Damaged Stock This isn’t even the first time I’ve had issues with this store. I previously purchased a MagSafe power bank from Hi Stores at Highveld Mall that was visibly used, complete with oily black fingerprints on the casing. When I questioned this, the staff denied it had ever been used. I returned it immediately. Clearly, this company has no quality control and may very well be reselling returned or used products as new. 7. Zero Accountability and False Advertising Both Bash and Hi Stores have demonstrated: • Gross violation of the Consumer Protection Act (CPA) by supplying defective goods and refusing to honour the replacement terms. • False advertising through an “instant replacement” policy that doesn’t exist in practice. • Utter lack of professionalism and training, with staff (especially Sharlene and her colleague) behaving rudely, condescendingly, and without any sense of customer service. 8. The Bottom Line I’ve been patient. I’ve followed every process. I’ve given both Bash and Hi Stores every opportunity to make things right. Instead, I’ve been met with: • Weeks of delays, • Contradictory promises, • Faulty products, • Rude staff, and • Absolute disregard for basic consumer rights. At this point, I’m convinced Bash and Hi Stores have no respect for their customers, just excuses and deflection. 9. Final Verdict Avoid them entirely. They sell defective or possibly used electronics, lie about their policies, and treat customers with zero dignity. If you value your money, time, or sanity, stay far away from Bash Online and Hi Stores.
Helpful (0)
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Anthony K
1 reviews | Active since Jan 2020
7 Oct 2025, 16:16
Bash Online & Hi Stores – A Shocking Display of Incompetence and Disrespect
I rarely write reviews, but after months of pure frustration, I feel compelled to share what has been the most disappointing retail and customer service experience I’ve had in years. This review concerns both Bash Online and their so-called brand partner Hi Stores, particularly the Hi Store in Highveld Mall, Witbank. 1. The Start of the Nightmare I initially wanted to purchase a Nintendo Switch Lite in-store from Hi Stores at Highveld Mall. To my surprise, I was told by a store consultant that they no longer stock the console. When I asked whether they could order one from another branch, I was bluntly told, “No, you have to buy it online.” It already felt like a lazy redirection, no effort, no initiative, and no willingness to even check with other stores. But I followed their instructions and ordered the console from Bash Online. 2. A Faulty Product Right Out the Box The console arrived late, and when I finally received it, it wouldn’t turn on straight out of the box. That alone raised red flags because lithium-ion batteries degrade when left discharged too long, and it’s a well-known issue. After charging it for a while, it came on, but the battery barely lasted an hour. Then, not long after, the power button completely stopped working. In short, a defective product was sent to me. 3. Bash’s “Instant In-Store Replacement” Is a Lie When I contacted Bash, they reassured me that I could immediately replace the faulty console in-store at any Hi branch, part of their so-called instant in-store replacement policy. Except… that was a total lie. When I went to the Hi Store in Highveld Mall, they refused to even inspect the console. I was told I’d have to send it away for 21 days for inspection before they would credit my account, not replace the item, meaning I’d have to start over, re-purchase, and wait for another delayed delivery. Absolutely absurd. 4. Weeks of False Promises and Empty Updates After escalating the matter, Bash head office confirmed I should receive an immediate in-store replacement. They apologised for the confusion and promised the matter would be sorted. For the next four weeks, I was strung along with constant “updates” and assurances that the console would be replaced once the replacement stock arrived. 5. The Final Insult, Public Humiliation by Staff When I was finally informed that the replacement had arrived, I went back to the store, only to be met by Sharlene and another staff member who were laughing and chatting socially behind the counter. When I approached them, they acted as though I was interrupting their day. Instead of assisting me, they snapped at me, raised their voices, and told me outright that I would not receive a replacement. Their “solution”? Return the console, wait for a credit, and then buy it again, effectively starting this entire painful process from scratch. This was done in front of other customers. I was humiliated and treated like an inconvenience rather than a paying customer simply following the instructions that Bash themselves had confirmed. 6. Repeated Pattern of Used or Damaged Stock This isn’t even the first time I’ve had issues with this store. I previously purchased a MagSafe power bank from Hi Stores at Highveld Mall that was visibly used, complete with oily black fingerprints on the casing. When I questioned this, the staff denied it had ever been used. I returned it immediately. Clearly, this company has no quality control and may very well be reselling returned or used products as new. 7. Zero Accountability and False Advertising Both Bash and Hi Stores have demonstrated: • Gross violation of the Consumer Protection Act (CPA) by supplying defective goods and refusing to honour the replacement terms. • False advertising through an “instant replacement” policy that doesn’t exist in practice. • Utter lack of professionalism and training, with staff (especially Sharlene and her colleague) behaving rudely, condescendingly, and without any sense of customer service. 8. The Bottom Line I’ve been patient. I’ve followed every process. I’ve given both Bash and Hi Stores every opportunity to make things right. Instead, I’ve been met with: • Weeks of delays, • Contradictory promises, • Faulty products, • Rude staff, and • Absolute disregard for basic consumer rights. At this point, I’m convinced Bash and Hi Stores have no respect for their customers, just excuses and deflection. 9. Final Verdict Avoid them entirely. They sell defective or possibly used electronics, lie about their policies, and treat customers with zero dignity. If you value your money, time, or sanity, stay far away from Bash Online and Hi Stores.
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Immrah G
1 reviews | Active since Jan 2020
30 Aug 2025, 15:51
Great service
Thank you so much for the assistance received, this is from the day I submitted my cellphone insurance claim until collecting my new device. The STAFF at the HI STORE IN CANAL WALK was super friendly and so very helpful. Thank you so much.
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Immrah G
1 reviews | Active since Jan 2020
30 Aug 2025, 15:51
Great service
Thank you so much for the assistance received, this is from the day I submitted my cellphone insurance claim until collecting my new device. The STAFF at the HI STORE IN CANAL WALK was super friendly and so very helpful. Thank you so much.
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Replies (0)RM
Refilwe M
1 reviews | Active since Jan 2020
6 Jun 2025, 23:47
Bad service
I'm looking for assistance with a phone I purchased yesterday . I visited a store to buy a contract phone the one that you pay monthly, then when the 12 or 24 months is done paid for you are done, but the sales assistant gave me a rental phone instead. The phone is a Bolttech model, similar to PayJoy. I only found out about the rental arrangement when I checked the app at home, and I'm concerned about the terms. I want to return it because I wasn't given the opportunity to agree or disagree to a rental phone. The sales consultant didn't even make me aware of this, and just only found out myself by doing my research.
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Refilwe M
1 reviews | Active since Jan 2020
6 Jun 2025, 23:47
Bad service
I'm looking for assistance with a phone I purchased yesterday . I visited a store to buy a contract phone the one that you pay monthly, then when the 12 or 24 months is done paid for you are done, but the sales assistant gave me a rental phone instead. The phone is a Bolttech model, similar to PayJoy. I only found out about the rental arrangement when I checked the app at home, and I'm concerned about the terms. I want to return it because I wasn't given the opportunity to agree or disagree to a rental phone. The sales consultant didn't even make me aware of this, and just only found out myself by doing my research.
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Megan M
1 reviews | Active since Jan 2020
12 May 2025, 19:20
Disgusted customer
I purchased a Blackview tab on the 8th of June 2024 at Hi Store Promenade. Within 6 months of purchasing the tab, the tab started having battery issues. The 7th month I took the tab in for repairs for the battery because that was the only issue. I was prepared to pay a quotation because it was after all, after 6 months. Took the tab in for repairs in January of this year 2025. I was told that it would take up to 21 working days for me to receive feedback, and because there was public holidays in January, I ofcourse gave the store some grace. A whole month went by, and no contact from the store, we had to contact the store to which they said that the tab is still at the repair site. I booked the repair with Megan at the store. She also was the one who assisted me when I purchased the tab on the 8th of June 2024. A few weeks went by and my father contacted the store again because I myself am unable to make phone calls with a phone I also purchased from the store on that day but nevertheless. The store then said that they have a quotation for R400 that I needed to come and pay, I then went, I really cannot give all the dates because it has been too long now, I went to the store, looked at the quotation myself and saw SCREEN DAMAGE written on there. I was flabbergasted because the phone was in brand new condition, no cracks on the phone NOTHING. Megan then queried this with the repair people and my dad contacted them once again weeks later, after not hearing anything from them and they told my dad that the tab was damaged by the repair people and that we will get a new tab. Apparently the crack was on the inside of the screen and we could not see it? A month goes by and I'm still waiting on feedback. We contacted them again and this time, it's a new person who is now assisting, apparently the store's repair lady, she says that no, the tab is on route from Joburg. The tab has been on route from Joburg for a whole month almost. We call her again and she says no, the tab is in Cape Town and they are waiting for it to come to the store. More weeks go by, and my dad contacts them again and what do you know? Another excuse, the repair lady says that she doesn't know what to do anymore and that she will send head office an email and she will call us back. Till today, we haven't been contacted by them . I had to then now take extra measures, left a review on Google, Hello Peter and also emailed customer service who closed my ticket without even solving the query?? Last week, a gentleman by the name of Bradley contacts me and asks me to explain the situation and ask me who assisted me. I told him the name of the lady who is Megan and he says to me that nobody by that name works at their store. Once again I'm flabbergasted. He says to me that he doesn't see any record of what was said to me, which is the discussion of a new tab and he sees a quote for R1000. He then says that he will speak to his area manager and the area manager will call me. Once again, nobody called me. Bradley is the only one who bothered to contact me. Bradley then tells me to come and collect the tab on the 10th of May and that it is a refurbished tab and it has a new screen? Already my red flags is going off because why are you talking about a screen when the whole problem was the battery and I was promised a NEW tab not a refurbished one. I collected the tab and was assisted by Fiki and within 30 minutes of my son having the tab, the tab died and wouldn't charge.Fiki assisted me and laughed and said that she does not know what to do and she will contact the manager to source stock at different stores and then they will contact me today 12 May. I haven't been contacted at all. Can I please get assistance because this has been going on for months and I am constantly getting the run around. It seems to me that the Tab was never taken in for repairs and they simply gave me the old tab and just fixed the screen that they damaged??? Am I supposed to let my R3000 slide just like that? What more can I do to get taken seriously? If somebody with authority does not contact me in this week, I will go to the store and demand my money back.
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Megan M
1 reviews | Active since Jan 2020
12 May 2025, 19:20
Disgusted customer
I purchased a Blackview tab on the 8th of June 2024 at Hi Store Promenade. Within 6 months of purchasing the tab, the tab started having battery issues. The 7th month I took the tab in for repairs for the battery because that was the only issue. I was prepared to pay a quotation because it was after all, after 6 months. Took the tab in for repairs in January of this year 2025. I was told that it would take up to 21 working days for me to receive feedback, and because there was public holidays in January, I ofcourse gave the store some grace. A whole month went by, and no contact from the store, we had to contact the store to which they said that the tab is still at the repair site. I booked the repair with Megan at the store. She also was the one who assisted me when I purchased the tab on the 8th of June 2024. A few weeks went by and my father contacted the store again because I myself am unable to make phone calls with a phone I also purchased from the store on that day but nevertheless. The store then said that they have a quotation for R400 that I needed to come and pay, I then went, I really cannot give all the dates because it has been too long now, I went to the store, looked at the quotation myself and saw SCREEN DAMAGE written on there. I was flabbergasted because the phone was in brand new condition, no cracks on the phone NOTHING. Megan then queried this with the repair people and my dad contacted them once again weeks later, after not hearing anything from them and they told my dad that the tab was damaged by the repair people and that we will get a new tab. Apparently the crack was on the inside of the screen and we could not see it? A month goes by and I'm still waiting on feedback. We contacted them again and this time, it's a new person who is now assisting, apparently the store's repair lady, she says that no, the tab is on route from Joburg. The tab has been on route from Joburg for a whole month almost. We call her again and she says no, the tab is in Cape Town and they are waiting for it to come to the store. More weeks go by, and my dad contacts them again and what do you know? Another excuse, the repair lady says that she doesn't know what to do anymore and that she will send head office an email and she will call us back. Till today, we haven't been contacted by them . I had to then now take extra measures, left a review on Google, Hello Peter and also emailed customer service who closed my ticket without even solving the query?? Last week, a gentleman by the name of Bradley contacts me and asks me to explain the situation and ask me who assisted me. I told him the name of the lady who is Megan and he says to me that nobody by that name works at their store. Once again I'm flabbergasted. He says to me that he doesn't see any record of what was said to me, which is the discussion of a new tab and he sees a quote for R1000. He then says that he will speak to his area manager and the area manager will call me. Once again, nobody called me. Bradley is the only one who bothered to contact me. Bradley then tells me to come and collect the tab on the 10th of May and that it is a refurbished tab and it has a new screen? Already my red flags is going off because why are you talking about a screen when the whole problem was the battery and I was promised a NEW tab not a refurbished one. I collected the tab and was assisted by Fiki and within 30 minutes of my son having the tab, the tab died and wouldn't charge.Fiki assisted me and laughed and said that she does not know what to do and she will contact the manager to source stock at different stores and then they will contact me today 12 May. I haven't been contacted at all. Can I please get assistance because this has been going on for months and I am constantly getting the run around. It seems to me that the Tab was never taken in for repairs and they simply gave me the old tab and just fixed the screen that they damaged??? Am I supposed to let my R3000 slide just like that? What more can I do to get taken seriously? If somebody with authority does not contact me in this week, I will go to the store and demand my money back.
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Simon M
1 reviews | Active since Jan 2020
7 Apr 2025, 08:53
Unhappy customer
I bought a Redmi 14c on 11th March and on the 3day it's give me problems factory fault issue.i took it back on the 17th they denied me the replacement of the phone instead they booked it in for repairs I have got any reply since
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Simon M
1 reviews | Active since Jan 2020
7 Apr 2025, 08:53
Unhappy customer
I bought a Redmi 14c on 11th March and on the 3day it's give me problems factory fault issue.i took it back on the 17th they denied me the replacement of the phone instead they booked it in for repairs I have got any reply since
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Replies (0)RM
Riaan M
1 reviews | Active since Jan 2020
9 Mar 2025, 16:22
Unprofessionalism of sales persons
On 06/03/2025 in the morning i went to the HI store in Canal Walk. they have devices on display that does not switch on and tell me things they dont know on the 07/03/2025 i went there at night and had the same to hear. i asked questions and was told that it stay on display for they will get new stock. they said that another store does have the product when i arrived at the other store the package was opened so it was not for sale. I went back to the HI store and asked them to take my name if the order com then the story changed to "there will be no stock because there will be a new model. It seem that these personnel are not well trained and look for excuses i think they can learn by HI WATERFRONT.
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Riaan M
1 reviews | Active since Jan 2020
9 Mar 2025, 16:22
Unprofessionalism of sales persons
On 06/03/2025 in the morning i went to the HI store in Canal Walk. they have devices on display that does not switch on and tell me things they dont know on the 07/03/2025 i went there at night and had the same to hear. i asked questions and was told that it stay on display for they will get new stock. they said that another store does have the product when i arrived at the other store the package was opened so it was not for sale. I went back to the HI store and asked them to take my name if the order com then the story changed to "there will be no stock because there will be a new model. It seem that these personnel are not well trained and look for excuses i think they can learn by HI WATERFRONT.
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Replies (0)MM
Megan M
1 reviews | Active since Jan 2020
8 Mar 2025, 06:43
Repairs for almost 2 months
I purchased a Blackview Tab for my son last year June. And within 6 months the tabs battery started giving problems. It's my fault for taking the tab in for repairs after the 6 months. I purchased this tab at the Promenade branch. Sales Assistant was Megan who was very nice and helpful. Now upon taking the tab in for repairs, mind you, this tab never fell and does not have any cracks on the screen nothing. It's just the battery. It's been 2 months and I have heard nothing from them. Went to the store twice only for Megan to tell me that she will call me but she never does. I saw the report and on the report it's written "damaged screen", I'm sorry? If I take that tab and the screen is cracked, there will be hell to pay. I handed that tab in with no cracks on the screen. Repairs is supposed to take up to 21 days but it's been 2 months and they wanna quote me R1500? I am never purchasing anything from this store again. Very unprofessional
Helpful (0)
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Megan M
1 reviews | Active since Jan 2020
8 Mar 2025, 06:43
Repairs for almost 2 months
I purchased a Blackview Tab for my son last year June. And within 6 months the tabs battery started giving problems. It's my fault for taking the tab in for repairs after the 6 months. I purchased this tab at the Promenade branch. Sales Assistant was Megan who was very nice and helpful. Now upon taking the tab in for repairs, mind you, this tab never fell and does not have any cracks on the screen nothing. It's just the battery. It's been 2 months and I have heard nothing from them. Went to the store twice only for Megan to tell me that she will call me but she never does. I saw the report and on the report it's written "damaged screen", I'm sorry? If I take that tab and the screen is cracked, there will be hell to pay. I handed that tab in with no cracks on the screen. Repairs is supposed to take up to 21 days but it's been 2 months and they wanna quote me R1500? I am never purchasing anything from this store again. Very unprofessional
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