Christopher N's Profile

6 months ago

Refusal to give customer feedback

Worst experience I have had at any Hi store in the history of ever! Returned a faulty powerbank a month ago already. Sales person advised it would take 21 days for the the device to be inspected before a refund or exhange can be done. It has been much more than 21 days and not even an email or call from them. I have been to the store 3 times and the reluctance from the staff, to assist me has been frustrating to say the least. Absolutely no regard for their customers. How is it possible that the sales person can take my device back say it is collected and cant even show me proof that it has been collected. Nor does any effort to even communicate feedback.

0 replies

Hi Store

6 months ago

Refusal to give customer feedback

Worst experience I have had at any Hi store in the history of ever! Returned a faulty powerbank a month ago already. Sales person advised it would take 21 days for the the device to be inspected before a refund or exhange can be done. It has been much more than 21 days and not even an email or call from them. I have been to the store 3 times and the reluctance from the staff, to assist me has been frustrating to say the least. Absolutely no regard for their customers. How is it possible that the sales person can take my device back say it is collected and cant even show me proof that it has been collected. Nor does any effort to even communicate feedback.

53 replies

Mweb

17 months ago

Mweb, Vumatel fibre installation

Horrible experience with them. No communication or feedback, and the consultants are rude and disrespectul. I ordered a Vumatel package from them, followed up on the progress of my delivery on their app, which showed my router was out for delivery. Called them and they tell me my order has been canceled because my adress is associated with another ISP. However nobody even told me about it. Had I not called and followed up I would still be unaware that my order was canceled. These people like to play games with a person and make them wait 2 months before you actually get your fibre installed. worst worst worst ever! Would not recommend them to my worst enemy.

0 replies

Christopher N

Reviews

Refusal to give customer feedback

Refusal to give customer feedback

Mweb, Vumatel fibre installation

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