Stay away from this Company

Probably my worst nightmare and worst customer experience ever. I upgraded my contract and took new Samsung A55 phone and added a Samsung watch 6 LTE. They gave me a QR code to link the E-sim to my contract. That did not work, giving me an error to contact Vodacom. Went back to the branch the next day. New QR code - again did not work. They tried in store. Did not work. Send a ticket to Vodacom. Someone will call me. That never happened. Went back to the store, they tried again, new Qr code. Did not work. Tried manually - did not work. Another ticket, someone will call me - never happened. Every time new ticket created and then receive sms that ticket has been resolved with no resolve or someone calling me. Received an email from Vodacom with "new instructions". Followed it to the T - did not work. Went back to the store, no resolve. Lost count how many times this was the case, going round and round. Laid a complaint with Hellopeter - Tech dept of Vodacom phoned me. "HE" (will not name at this stage) revealed that everyone was wrong, you don't use QR code. Basically telling me that everyone so far has given me wrong instructions. After more than 30 mins on the phone going through tests, HE established and concluded, according to what he sees on his systems, that the E-sim on the watch does not work and is faulty. Instructed me to go and exchange the watch at the shop and will sent email to the store at Potchefstroom to exchange the product. The Branch Manager at Potch disagreed and refused to exchange, saying its beyond 7 days for exchange. Told him that its not due to me that 7 days has passed. THEY gave me wrong instructions, THEY could not establish what was wrong, THEY could not resolve the issue and sometimes waited days for someone to come back with an answer. I was being sent from pillar to post with contradictions etc. I said that he has instruction to replace, he refuse. Customer services at Vodacom then said that they have confirmed with "HE" that watch is faulty and I must go replace and that they have informed the store. The store manager said, he has not received any instruction and that his process is different, watch must be send away. Complained again at hellopeter, Customer care again send email stating they have contacted store, again store manager states the opposite. The Vodacom tech, gave HIS cell number and stated that I can call him anytime for help, now "HE" refuses to answer my calls. The lady from customer care, "SHE" on many occasions told me SHE will come back to me. This never happens. SHE only calls when I log a new complaint. Never follow up on the follow up complaints. Told me yesterday, the store has been contacted, received another sms that ticket is now closed as resolved, the Branch Manager deny any contact or instructions. I am gobsmacked by the absolute dont care attitude of the branch and Vodacom. There are simply no words describing this experience. A whole month later, still no answer. No wonder one of the customers on Hellopeter stated that he is of the opinion that Vodacom will not be here as a Company in 10 year's time. Vodacom and its branches has an absolute bully and big brother attitude when it comes to complaints - they know they can get away with it and play the customer for days on end until they give up due to pure exasperation.