CL
Carel L
Active since Mar 2011
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Shocking Service at Mweb
The service at MWEB is just shocking. Do not expect to talk to "an agent" within an hour of holding on or using the app. To sort out a technical issue is an impossibility.
56 replies
21 months ago
****med - again
I Just phoned Vodacom Direct to simply get a quote and now all of a sudden I have a new contract owing Vodacom R1000. Have not requested nor app**** for a new contract. This company is the worst of the worst.
106 replies
23 months ago
Stay away from this Company
Probably my worst nightmare and worst customer experience ever. I upgraded my contract and took new Samsung A55 phone and added a Samsung watch 6 LTE. They gave me a QR code to link the E-sim to my contract. That did not work, giving me an error to contact Vodacom. Went back to the branch the next day. New QR code - again did not work. They tried in store. Did not work. Send a ticket to Vodacom. Someone will call me. That never happened. Went back to the store, they tried again, new Qr code. Did not work. Tried manually - did not work. Another ticket, someone will call me - never happened. Every time new ticket created and then receive sms that ticket has been resolved with no resolve or someone calling me. Received an email from Vodacom with "new instructions". Followed it to the T - did not work. Went back to the store, no resolve. Lost count how many times this was the case, going round and round. Laid a complaint with Hellopeter - Tech dept of Vodacom phoned me. "HE" (will not name at this stage) revealed that everyone was wrong, you don't use QR code. Basically telling me that everyone so far has given me wrong instructions. After more than 30 mins on the phone going through tests, HE established and concluded, according to what he sees on his systems, that the E-sim on the watch does not work and is faulty. Instructed me to go and exchange the watch at the shop and will sent email to the store at Potchefstroom to exchange the product. The Branch Manager at Potch disagreed and refused to exchange, saying its beyond 7 days for exchange. Told him that its not due to me that 7 days has passed. THEY gave me wrong instructions, THEY could not establish what was wrong, THEY could not resolve the issue and sometimes waited days for someone to come back with an answer. I was being sent from pillar to post with contradictions etc. I said that he has instruction to replace, he refuse. Customer services at Vodacom then said that they have confirmed with "HE" that watch is faulty and I must go replace and that they have informed the store. The store manager said, he has not received any instruction and that his process is different, watch must be send away. Complained again at hellopeter, Customer care again send email stating they have contacted store, again store manager states the opposite. The Vodacom tech, gave HIS cell number and stated that I can call him anytime for help, now "HE" refuses to answer my calls. The lady from customer care, "SHE" on many occasions told me SHE will come back to me. This never happens. SHE only calls when I log a new complaint. Never follow up on the follow up complaints. Told me yesterday, the store has been contacted, received another sms that ticket is now closed as resolved, the Branch Manager deny any contact or instructions. I am gobsmacked by the absolute dont care attitude of the branch and Vodacom. There are simply no words describing this experience. A whole month later, still no answer. No wonder one of the customers on Hellopeter stated that he is of the opinion that Vodacom will not be here as a Company in 10 year's time. Vodacom and its branches has an absolute bully and big brother attitude when it comes to complaints - they know they can get away with it and play the customer for days on end until they give up due to pure exasperation.
0 replies
23 months ago
Shamelessness of Vodacom
The absolute brazenness of Vodacom is astonishing. They simply refuse to resolve my problem and have placed me in the middle of their disagreement with their own branch. They now simply ignore my complaint and regard the matter, as usual, to be no longer their issue. The staff at Vodacom who promised me the world to resolve my issue now simply ignore my calls. It leaves you absolutely powerless against big corporations like Vodacom. If this is not pure bullying tactics, I don’t know what is. No wonder they have such an absolute low rating when it comes to customer satisfaction - 98 000 1 star reviews and a NPS score of -83. That says it all.
265 replies
23 months ago
Nedbank - Samsung Pay just too much tech for them
Nedbank - The only bank in SA who cannot link your Visa Card to Samsung pay for NFC payments. Their branch staff does not know what Samsung pay is, what NFC payments are and are totally clueless and then provide you with false information how to correct it. When you phone their 080 055 5111 number, you wait for hours and get transfered from one dept to the other, to end up that they will come back to you... 3 times they promised to come back to me - never happened. The first time, the reason was authorization from Visa is a problem and its with "management". The second time - apparently, due to security concerns it must be loaded manually from their side. Phoned today again - the problem is some "Visa Channel" that is not working and they will come back to me. Technology and Nedbank seems to be a problem.
0 replies
23 months ago
Vodacom's Incompetence
Upgraded my phone and added a Samsung watch LTE with E-sim. Struggled from day 1 to get the phone and watch set up with the E-sim. 6 visits and numerous tickets logged with Vodacom - No E-sim connected. Various contradictory instructions and explanations and closing of tickets without it even being addressed and various phone calls waiting waiting waiting forever - Nothing. It seems Vodacom SA does not yet have the expertise in dealing with first world tech as they simply cannot sort this out. This has taken me a month now! Now Vodacom tech at head office says the watch is faulty and I must go and exchange and swap the watch at the store where upgraded. The store says no I cannot do that, it must be fixed, waiting time 4 weeks. DO NOT BUY YOUR WATCH AT VODACOM - They just cannot get it to work. 100% Incompetence
265 replies
125 months ago
Nikon do not have parts anymore.
I own a D80 Nikon Camera. Yes it is one of the older models, but unlike cell phones you do not expect to \rotate"the model every 2-3 years. You expect the camera to last at least a couple of years and should it happen that it breaks down after the warranty"
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)