HC
Hicell Cellular
Unclaimed Business
HC
Hicell Cellular
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hicell Cellular
Hicell Cellular has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Hicell Cellular across 35 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCH
Corne H
1 reviews | Active since Jan 2020
25 Jul 2025, 08:57
Stay away!
Absolute incompetence, and their service is worst I have ever experienced. I signed up for a fibre line in June... end of July Im still not up and running. They provided an interim LTE router (at a price) until the fibre is sorted out and now the data keeps running out, despite me having made it clear that it needs to be uncapped as my business is data intensive.
Helpful (0)
|Replies (0)CH
Corne H
1 reviews | Active since Jan 2020
25 Jul 2025, 08:57
Stay away!
Absolute incompetence, and their service is worst I have ever experienced. I signed up for a fibre line in June... end of July Im still not up and running. They provided an interim LTE router (at a price) until the fibre is sorted out and now the data keeps running out, despite me having made it clear that it needs to be uncapped as my business is data intensive.
0
Replies (0)CL
Carel L
1 reviews | Active since Jan 2020
30 May 2024, 08:48
Stay away from this Company
Probably my worst nightmare and worst customer experience ever. I upgraded my contract and took new Samsung A55 phone and added a Samsung watch 6 LTE. They gave me a QR code to link the E-sim to my contract. That did not work, giving me an error to contact Vodacom. Went back to the branch the next day. New QR code - again did not work. They tried in store. Did not work. Send a ticket to Vodacom. Someone will call me. That never happened. Went back to the store, they tried again, new Qr code. Did not work. Tried manually - did not work. Another ticket, someone will call me - never happened. Every time new ticket created and then receive sms that ticket has been resolved with no resolve or someone calling me. Received an email from Vodacom with "new instructions". Followed it to the T - did not work. Went back to the store, no resolve. Lost count how many times this was the case, going round and round. Laid a complaint with Hellopeter - Tech dept of Vodacom phoned me. "HE" (will not name at this stage) revealed that everyone was wrong, you don't use QR code. Basically telling me that everyone so far has given me wrong instructions. After more than 30 mins on the phone going through tests, HE established and concluded, according to what he sees on his systems, that the E-sim on the watch does not work and is faulty. Instructed me to go and exchange the watch at the shop and will sent email to the store at Potchefstroom to exchange the product. The Branch Manager at Potch disagreed and refused to exchange, saying its beyond 7 days for exchange. Told him that its not due to me that 7 days has passed. THEY gave me wrong instructions, THEY could not establish what was wrong, THEY could not resolve the issue and sometimes waited days for someone to come back with an answer. I was being sent from pillar to post with contradictions etc. I said that he has instruction to replace, he refuse. Customer services at Vodacom then said that they have confirmed with "HE" that watch is faulty and I must go replace and that they have informed the store. The store manager said, he has not received any instruction and that his process is different, watch must be send away. Complained again at hellopeter, Customer care again send email stating they have contacted store, again store manager states the opposite. The Vodacom tech, gave HIS cell number and stated that I can call him anytime for help, now "HE" refuses to answer my calls. The lady from customer care, "SHE" on many occasions told me SHE will come back to me. This never happens. SHE only calls when I log a new complaint. Never follow up on the follow up complaints. Told me yesterday, the store has been contacted, received another sms that ticket is now closed as resolved, the Branch Manager deny any contact or instructions. I am gobsmacked by the absolute dont care attitude of the branch and Vodacom. There are simply no words describing this experience. A whole month later, still no answer. No wonder one of the customers on Hellopeter stated that he is of the opinion that Vodacom will not be here as a Company in 10 year's time. Vodacom and its branches has an absolute bully and big brother attitude when it comes to complaints - they know they can get away with it and play the customer for days on end until they give up due to pure exasperation.
Helpful (0)
|Replies (0)CL
Carel L
1 reviews | Active since Jan 2020
30 May 2024, 08:48
Stay away from this Company
Probably my worst nightmare and worst customer experience ever. I upgraded my contract and took new Samsung A55 phone and added a Samsung watch 6 LTE. They gave me a QR code to link the E-sim to my contract. That did not work, giving me an error to contact Vodacom. Went back to the branch the next day. New QR code - again did not work. They tried in store. Did not work. Send a ticket to Vodacom. Someone will call me. That never happened. Went back to the store, they tried again, new Qr code. Did not work. Tried manually - did not work. Another ticket, someone will call me - never happened. Every time new ticket created and then receive sms that ticket has been resolved with no resolve or someone calling me. Received an email from Vodacom with "new instructions". Followed it to the T - did not work. Went back to the store, no resolve. Lost count how many times this was the case, going round and round. Laid a complaint with Hellopeter - Tech dept of Vodacom phoned me. "HE" (will not name at this stage) revealed that everyone was wrong, you don't use QR code. Basically telling me that everyone so far has given me wrong instructions. After more than 30 mins on the phone going through tests, HE established and concluded, according to what he sees on his systems, that the E-sim on the watch does not work and is faulty. Instructed me to go and exchange the watch at the shop and will sent email to the store at Potchefstroom to exchange the product. The Branch Manager at Potch disagreed and refused to exchange, saying its beyond 7 days for exchange. Told him that its not due to me that 7 days has passed. THEY gave me wrong instructions, THEY could not establish what was wrong, THEY could not resolve the issue and sometimes waited days for someone to come back with an answer. I was being sent from pillar to post with contradictions etc. I said that he has instruction to replace, he refuse. Customer services at Vodacom then said that they have confirmed with "HE" that watch is faulty and I must go replace and that they have informed the store. The store manager said, he has not received any instruction and that his process is different, watch must be send away. Complained again at hellopeter, Customer care again send email stating they have contacted store, again store manager states the opposite. The Vodacom tech, gave HIS cell number and stated that I can call him anytime for help, now "HE" refuses to answer my calls. The lady from customer care, "SHE" on many occasions told me SHE will come back to me. This never happens. SHE only calls when I log a new complaint. Never follow up on the follow up complaints. Told me yesterday, the store has been contacted, received another sms that ticket is now closed as resolved, the Branch Manager deny any contact or instructions. I am gobsmacked by the absolute dont care attitude of the branch and Vodacom. There are simply no words describing this experience. A whole month later, still no answer. No wonder one of the customers on Hellopeter stated that he is of the opinion that Vodacom will not be here as a Company in 10 year's time. Vodacom and its branches has an absolute bully and big brother attitude when it comes to complaints - they know they can get away with it and play the customer for days on end until they give up due to pure exasperation.
0
Replies (0)PS
Philile S
1 reviews | Active since Jan 2020
12 Mar 2024, 11:50
Disappointed, regret contract with Vodacom
After promising transparency to me the lady and gent that assisted me with a contract phone, gave me half information, on what I would pay monthly. It is actually double. On trying to make plans to return since we all did not, that is 3 of us, know what would be the total to pay, it is impossible. They cared that I just did a contract, no advise, misled with total contract amount.
Helpful (0)
|Replies (0)PS
Philile S
1 reviews | Active since Jan 2020
12 Mar 2024, 11:50
Disappointed, regret contract with Vodacom
After promising transparency to me the lady and gent that assisted me with a contract phone, gave me half information, on what I would pay monthly. It is actually double. On trying to make plans to return since we all did not, that is 3 of us, know what would be the total to pay, it is impossible. They cared that I just did a contract, no advise, misled with total contract amount.
0
Replies (0)NV
Nelisiwe V
1 reviews | Active since Jan 2020
5 Dec 2022, 12:44
Refusal of Vodacom Shop (Hicell Cellular) to cancel my contract within 7 days
Had a very bad service from their Vodacom Shop at Middelburg Mall. I requested to cancel a contract a day after I signed for the contract and went as far as taking the cell phone back to their Shop. I have since not received any response from them. I have logged a com[plaint with the National Consumer Board reporting this issue and will continue to cancel the debit order and only pay for the 2 contracts that are currently running and I am happy with them. The level of service is very poor and degrading as well. The employees personalize the issues and believe we should take contracts even when we are not happy with the offer and service rendered. Unfortunately, Vodacom will be affected by these issues since they are contracted to them and using their brand.
Helpful (0)
|Replies (0)NV
Nelisiwe V
1 reviews | Active since Jan 2020
5 Dec 2022, 12:44
Refusal of Vodacom Shop (Hicell Cellular) to cancel my contract within 7 days
Had a very bad service from their Vodacom Shop at Middelburg Mall. I requested to cancel a contract a day after I signed for the contract and went as far as taking the cell phone back to their Shop. I have since not received any response from them. I have logged a com[plaint with the National Consumer Board reporting this issue and will continue to cancel the debit order and only pay for the 2 contracts that are currently running and I am happy with them. The level of service is very poor and degrading as well. The employees personalize the issues and believe we should take contracts even when we are not happy with the offer and service rendered. Unfortunately, Vodacom will be affected by these issues since they are contracted to them and using their brand.
0
Replies (0)WD
TT
Thasheel T
1 reviews | Active since Jan 2020
7 Jan 2022, 10:17
Worst service providers
Worst service ever I have been running around with hi cell I took out a vodacim contract only to find out the franchise is opened by hicell I have emailed almost everyone and at this point. I have called in and have been told some will contact me or please can I email this person I would not recommend them to anyone also becareful what you are told by the representatives you informed one thing but not honored on your agreement TCF
Helpful (0)
|Replies (0)TT
Thasheel T
1 reviews | Active since Jan 2020
7 Jan 2022, 10:17
Worst service providers
Worst service ever I have been running around with hi cell I took out a vodacim contract only to find out the franchise is opened by hicell I have emailed almost everyone and at this point. I have called in and have been told some will contact me or please can I email this person I would not recommend them to anyone also becareful what you are told by the representatives you informed one thing but not honored on your agreement TCF
0
Replies (0)TM
WV
Warren V
1 reviews | Active since Jan 2020
18 Aug 2021, 06:28
Great service like this is rare in South Africa. Well done.
I was weary at first but was not disappointed in the end. Thank you Brian Sutherland and Hicell team for a seamless process and speedy delivery, and of course, great deal on my item. A free gift was even included.
Helpful (0)
|Replies (0)WV
Warren V
1 reviews | Active since Jan 2020
18 Aug 2021, 06:28
Great service like this is rare in South Africa. Well done.
I was weary at first but was not disappointed in the end. Thank you Brian Sutherland and Hicell team for a seamless process and speedy delivery, and of course, great deal on my item. A free gift was even included.
0
Replies (0)