Nikon
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Nikon
Nikon has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Nikon across 70 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCV
LB
A
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2024, 13:16
Nikon's service used to be good - what happened Nikon?
I’ve been using Nikon gear for over 20 years and have always received good service from the Nikon agent – until now. In July 2023 I purchased a used Nikon 200-500 lens from ODP. My images were not sharp so in August I took it to Nikon (Premium Group) for them to service the lens. They told me the lens tube and zoom rubber need to be replaced – the rest of the lens is fine. They had to order a part, so I got the lens back in September. Communication was not good - I had to keep emailing Michelle to find out what the status was. December – January 2024 I’m in the Kruger and the viewfinder image and VR are ‘jumping’ and the D500 freezes – I could not scroll images, use the Live view and it was doing crazy things like saving a few images to each folder instead of waiting until there were 999. I took the lens and D500 back to Nikon in February and was told the Body is fine, but the VR is failing. I was wondering how the VR would affect the body, but I trusted Nikon and a new VR was system was fitted for R5000,00. Beginning of March, I’m in Madikwe and guess what – exactly the same thing is happening – viewfinder image and VR are jumping and D500 is freezing and doing strange things. I take the lens back and after a week the technician phones me to say he cannot find any faults and does not know why the lens and D500 are doing what they do. But he assures me that the viewfinder image jumping is normal. I’m not happy with that answer as I have used many Nikkor lenses from a fisheye up to a 600mm f4 and have not experienced this jumping VR. So I search online and come across this post by Thom Hogan on Nikon’s VR - https://www.dslrbodies.com/lenses/lens-articles/lens-technique/all-about-nikon-vr.html Problem solved! It seems the D500 battery cannot handle too much at once, especially when the power level is low – focusing the lens, live view and/or VR being activated, especially on ‘Sport’ mode. Thom recommends keeping the VR off and switching it on only when needed – shutter speeds under 1/1000 sec. and to use ‘Normal’ most of the time. I let Nikon know about this and all I am asked is “how old are your batteries’? I have six Nikon EN-EL15 batteries and they all show ‘new’ when checked on the bodies. I still do not get a possible solution from Nikon. I then do some research on Nikon batteries and see there have been upgrades since the original EN-EL15 were produced. I check my batteries and they are all Nikon EN-EL15 – since then there have been Nikon EN-EL15 (a) (b) and most recently a (C), which has a higher capacity. My question now is – was the VR replaced as I did not receive the old part that was replaced? Alternatively, did the VR need to be replaced? Did the technician not know what Thom published in 2020? Does the technician not keep up to date? Other professions require their people to attend annual CPD/CPE training in order to be current. I think purchasing the new EN-EL15 C higher capacity batteries may have sorted out my lens and camera issues. But I guess their job is to make money and not help solve client issues. Poor show Nikon!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2024, 13:16
Nikon's service used to be good - what happened Nikon?
I’ve been using Nikon gear for over 20 years and have always received good service from the Nikon agent – until now. In July 2023 I purchased a used Nikon 200-500 lens from ODP. My images were not sharp so in August I took it to Nikon (Premium Group) for them to service the lens. They told me the lens tube and zoom rubber need to be replaced – the rest of the lens is fine. They had to order a part, so I got the lens back in September. Communication was not good - I had to keep emailing Michelle to find out what the status was. December – January 2024 I’m in the Kruger and the viewfinder image and VR are ‘jumping’ and the D500 freezes – I could not scroll images, use the Live view and it was doing crazy things like saving a few images to each folder instead of waiting until there were 999. I took the lens and D500 back to Nikon in February and was told the Body is fine, but the VR is failing. I was wondering how the VR would affect the body, but I trusted Nikon and a new VR was system was fitted for R5000,00. Beginning of March, I’m in Madikwe and guess what – exactly the same thing is happening – viewfinder image and VR are jumping and D500 is freezing and doing strange things. I take the lens back and after a week the technician phones me to say he cannot find any faults and does not know why the lens and D500 are doing what they do. But he assures me that the viewfinder image jumping is normal. I’m not happy with that answer as I have used many Nikkor lenses from a fisheye up to a 600mm f4 and have not experienced this jumping VR. So I search online and come across this post by Thom Hogan on Nikon’s VR - https://www.dslrbodies.com/lenses/lens-articles/lens-technique/all-about-nikon-vr.html Problem solved! It seems the D500 battery cannot handle too much at once, especially when the power level is low – focusing the lens, live view and/or VR being activated, especially on ‘Sport’ mode. Thom recommends keeping the VR off and switching it on only when needed – shutter speeds under 1/1000 sec. and to use ‘Normal’ most of the time. I let Nikon know about this and all I am asked is “how old are your batteries’? I have six Nikon EN-EL15 batteries and they all show ‘new’ when checked on the bodies. I still do not get a possible solution from Nikon. I then do some research on Nikon batteries and see there have been upgrades since the original EN-EL15 were produced. I check my batteries and they are all Nikon EN-EL15 – since then there have been Nikon EN-EL15 (a) (b) and most recently a (C), which has a higher capacity. My question now is – was the VR replaced as I did not receive the old part that was replaced? Alternatively, did the VR need to be replaced? Did the technician not know what Thom published in 2020? Does the technician not keep up to date? Other professions require their people to attend annual CPD/CPE training in order to be current. I think purchasing the new EN-EL15 C higher capacity batteries may have sorted out my lens and camera issues. But I guess their job is to make money and not help solve client issues. Poor show Nikon!
0
Replies (0)RH
Robert Harrison-White
1 reviews | Active since Jan 2020
24 Nov 2023, 13:16
Nikon capacity in question
Today i wanted to find out if i could obtain a wireless connector add on for my Nikon D7100 I phoned Nikon centurion 0120037000 . When you finally get through an audio recording of an exhaustive list of companies which is almost indecipherable - i pressed 1 and low and behold and by total luck (as i guessed) i got through to Nikon - to a lady whose name is also undetectable as she speaks so fast and unclearly despite asking her to repeat her name .....????? - and she said she would put me through to a technician. Of course no technician or anyone answered the call. So having wasted 5 mins of my cell phone time i gave up If this is the front end of Nikon SA i can only imagine what the standard of repairs is - they sell their cameras by default - because of the brand name which was made many years ago. If they were a new company starting up now i dont believe they would be successful. What more can i say -useless- buy another brand where the front end of the company is at least professional....
Helpful (0)
|Replies (0)RH
Robert Harrison-White
1 reviews | Active since Jan 2020
24 Nov 2023, 13:16
Nikon capacity in question
Today i wanted to find out if i could obtain a wireless connector add on for my Nikon D7100 I phoned Nikon centurion 0120037000 . When you finally get through an audio recording of an exhaustive list of companies which is almost indecipherable - i pressed 1 and low and behold and by total luck (as i guessed) i got through to Nikon - to a lady whose name is also undetectable as she speaks so fast and unclearly despite asking her to repeat her name .....????? - and she said she would put me through to a technician. Of course no technician or anyone answered the call. So having wasted 5 mins of my cell phone time i gave up If this is the front end of Nikon SA i can only imagine what the standard of repairs is - they sell their cameras by default - because of the brand name which was made many years ago. If they were a new company starting up now i dont believe they would be successful. What more can i say -useless- buy another brand where the front end of the company is at least professional....
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Sept 2023, 09:09
Nikon Warranty, not what it used to be, kinda disappointing.
This is a "goodbye" post to Nikon, its been a looong relationship, but sadly your backing of product has changed. My Nikon Monarch 5 binoculars eye piece came off again, its a design flaw and Nikon know of this - so does pretty much any Nikon Binno user that actually uses his binno's regularly. It use to be, call it in, send it in and it was returned fixed. Now ? R270 to inspect R219 to repair and that's after fighting. So R600 to repair an item under warranty. Not the way it used to be. Ok ! - to be fair I did loose the slip but its still a Nikon product whether I have the slip or not ? I have the box it came in, I have the warranty slip and serial number on it, when is it not a Nikon product anymore - when you loose the slip ? Anycase Burris, Lynx and Vortex have not yet ever done anything less than "sorry" and fix the problem. I think I speak from a good stand point, I have about 16 binno's and scopes in total. All I want is a not try get out of it warranty if something should go wrong - stand behind your product, its not a wear and tear item, it should last for almost ever. Oh ! and get rid of those stupid idea ***** in ***** out eyepieces, they break, they a bad idea. Technician Lorence, thanks for everything, you are an asset to your company and were a pleasure to deal with. Bye bye Nikon, was good while it lasted.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Sept 2023, 09:09
Nikon Warranty, not what it used to be, kinda disappointing.
This is a "goodbye" post to Nikon, its been a looong relationship, but sadly your backing of product has changed. My Nikon Monarch 5 binoculars eye piece came off again, its a design flaw and Nikon know of this - so does pretty much any Nikon Binno user that actually uses his binno's regularly. It use to be, call it in, send it in and it was returned fixed. Now ? R270 to inspect R219 to repair and that's after fighting. So R600 to repair an item under warranty. Not the way it used to be. Ok ! - to be fair I did loose the slip but its still a Nikon product whether I have the slip or not ? I have the box it came in, I have the warranty slip and serial number on it, when is it not a Nikon product anymore - when you loose the slip ? Anycase Burris, Lynx and Vortex have not yet ever done anything less than "sorry" and fix the problem. I think I speak from a good stand point, I have about 16 binno's and scopes in total. All I want is a not try get out of it warranty if something should go wrong - stand behind your product, its not a wear and tear item, it should last for almost ever. Oh ! and get rid of those stupid idea ***** in ***** out eyepieces, they break, they a bad idea. Technician Lorence, thanks for everything, you are an asset to your company and were a pleasure to deal with. Bye bye Nikon, was good while it lasted.
0
Replies (0)PG
Pieter G
1 reviews | Active since Jan 2020
21 Apr 2023, 06:37
Disappointing Service
I handed in my Nikon camera at their service centre on the 15th of March. After giving the go ahead and paying for the repair job of R2177.03 on the same day, I was only informed on the 23rd of March that the spares needed were not available and that it would take 2 - 4 weeks for them to import my spares. I was then informed on the 19th of April that my camera was ready for collection. I went to collect my camera on the 20th of April. Upon receiving my camera (Nikon D7560) I asked the ladies to call the technician that repaired my camera so that he could copy my back-up camera (also a Nikon D750) setting and save them onto my camera that was just repaired. The ladies looked up what the technician had done and informed me that he never changed my settings. When I got back to my studio and setup for my shoot after the repair I immediately realised that my setting had been changed. I then tried to save and load my original setting from my back-up camera, but the settings were altered in such a manner that the load option on the repaired body isn't even an option. This has left me feeling highly disappointed as I would now have to move photo sessions once again and travel to Centurion from Johannesburg for the second time in one week, this obviously also has negative financial implications on my photography business. If my concern about my camera setting had been dealt with when I requested the assistance of the technician I would not be in this unpleasant position. This is definitely not the kind of service I am used to with Nikon as I have been a loyal client since 2017.
Helpful (0)
|Replies (0)PG
Pieter G
1 reviews | Active since Jan 2020
21 Apr 2023, 06:37
Disappointing Service
I handed in my Nikon camera at their service centre on the 15th of March. After giving the go ahead and paying for the repair job of R2177.03 on the same day, I was only informed on the 23rd of March that the spares needed were not available and that it would take 2 - 4 weeks for them to import my spares. I was then informed on the 19th of April that my camera was ready for collection. I went to collect my camera on the 20th of April. Upon receiving my camera (Nikon D7560) I asked the ladies to call the technician that repaired my camera so that he could copy my back-up camera (also a Nikon D750) setting and save them onto my camera that was just repaired. The ladies looked up what the technician had done and informed me that he never changed my settings. When I got back to my studio and setup for my shoot after the repair I immediately realised that my setting had been changed. I then tried to save and load my original setting from my back-up camera, but the settings were altered in such a manner that the load option on the repaired body isn't even an option. This has left me feeling highly disappointed as I would now have to move photo sessions once again and travel to Centurion from Johannesburg for the second time in one week, this obviously also has negative financial implications on my photography business. If my concern about my camera setting had been dealt with when I requested the assistance of the technician I would not be in this unpleasant position. This is definitely not the kind of service I am used to with Nikon as I have been a loyal client since 2017.
0
Replies (0)SC
SG C
1 reviews | Active since Jan 2020
19 Nov 2022, 18:09
Digital Camera Series
Nikon's digital camera is ideal to use for identifying nature and animals. The lens is very good and the zoom is smooth and well stabilised. The camera is small enough and not too heavy to take on long hikes or to use in a car. Especially if you drive yourself during outings to look at game or birds. It takes great videos and the special modes do come in handy when photographing various scenes. All in all a great camera for those who do not want to lug a set of lenses or 600mm lens along for miles. A mono support is good to take along for extra stability to guarantee crisp focussed photos. Great camera which can take beautiful moon shots. Still learning how to use the camera with all the features it has, but so far I'm very satisfied.
Helpful (0)
|Replies (0)SC
SG C
1 reviews | Active since Jan 2020
19 Nov 2022, 18:09
Digital Camera Series
Nikon's digital camera is ideal to use for identifying nature and animals. The lens is very good and the zoom is smooth and well stabilised. The camera is small enough and not too heavy to take on long hikes or to use in a car. Especially if you drive yourself during outings to look at game or birds. It takes great videos and the special modes do come in handy when photographing various scenes. All in all a great camera for those who do not want to lug a set of lenses or 600mm lens along for miles. A mono support is good to take along for extra stability to guarantee crisp focussed photos. Great camera which can take beautiful moon shots. Still learning how to use the camera with all the features it has, but so far I'm very satisfied.
0
Replies (0)MP
Mary P
1 reviews | Active since Jan 2020
26 May 2022, 12:33
NIKON warranty a rip off
I purchased a relatively expensive set of Nikon binoculars and the eye piece was damaged while under warranty. I had to drive all the way to Midrand to hand in the product and was advised that they would submit it and advise me when it was ready for collection. I was informed by email that they don't cover eye pieces in the warranty and that the cost will be over R 1300.00 to fix. I now have to drive all the way back to Midrand to collect them and sit with a broken eye piece as I really don't intent spending that kind of money on something that should be covered by warranty. Why could the service assistant not have told me this when I was there and why is this not covered under warranty? An item that costs 20% of the purchase price to repair should be under warranty or such exclusions should be clearly stated on the warranty exclusion.
Helpful (0)
|Replies (0)MP
Mary P
1 reviews | Active since Jan 2020
26 May 2022, 12:33
NIKON warranty a rip off
I purchased a relatively expensive set of Nikon binoculars and the eye piece was damaged while under warranty. I had to drive all the way to Midrand to hand in the product and was advised that they would submit it and advise me when it was ready for collection. I was informed by email that they don't cover eye pieces in the warranty and that the cost will be over R 1300.00 to fix. I now have to drive all the way back to Midrand to collect them and sit with a broken eye piece as I really don't intent spending that kind of money on something that should be covered by warranty. Why could the service assistant not have told me this when I was there and why is this not covered under warranty? An item that costs 20% of the purchase price to repair should be under warranty or such exclusions should be clearly stated on the warranty exclusion.
0
Replies (0)