RH
Robert Harrison-White
Active since Jan 2012
97
Reviews
0
Industries
Reviews
97 reviews9 months ago
Discovery Vitality and Health benefits Nonsense
Today I phoned Discovery to try and establish how could join / activate so called personal health pathways and Vitality (latter which they keep going on about.) - and keep emailing you about Firstly they send me an email to say i should have a hearing and a dental check up before X date on "health pathways" - so I presumed this would be paid for by Discovery. The lady could not confirm how much actually i would be responsible for re the account - but something will be activated which would pay something towards the account - but ultimately i would be responsible and would only find out Discovery Health contribution after i had completed for eg the hearing test? Well........ thank you but no thankyou OK then i got through to another very unhelpful argumentative lady re the Vitality program. Apparently you have to be part of Virgin Active gym and some other non-descript gym to join and gain benefits - what benefits are again a covert Discovery secret if there are any benefits at all .... I gym 4 times a week and am extremely fit but i gym at Hartbee****rt Wellness Centre Gym- so i don't qualify and apparently the "Vitality" con is not applicable to me?? And Discovery agents cannot phone you back so i spent 15mins on the phone to Discovery and wasted my money to achieve zero. And why they place a person as an agent who has no intention of helping you at all as a front line person - only Discovery can explain... Looks like the "Vitality" nonsense is a complete farce unless you are part of an elite gym club . And the benefits have still to be explained to me. Maybe what i should do is dump the Wellness Gym at Harties and travel 100km every day (1 hour each way) to get to a vitality gym to earn obscure rewards which the agent is unable to explain to you- yer right Discovery Vitality and Health Benefits are a Load of absolute unclear , obscure and undefined nonsense Dont waste your time- pathetic
56 replies
12 months ago
OUTsurance a disgrace
Up till today 18 April 2025 i used to rate Outsurance highly for their fair insurance pricing and service - having been insured with them for over 10 years. My policy costs me several thousands per month However today i received a financially unacceptable bombshell email for their annual increases Having just persuaded my wife in March to move her insurance from Momemtum to Outsurance and having gone over my whole policy with OUTsurance last month i am absolutely gob-smacked They have increased my car insurance by 30% and 42% respectively for 2 old cars - increased my house-owners which i just raised in March to 4M by 57% and my Out and About which i just added new articles in March - by 42%. This is absolutely preposterous If this is their modus operandi to send you such a questionable email just before the long Easter weekend when they know you cannot contact anyone in this regard - then i am inclined to look elsewhere My advice is be very careful with Outsurance - do not believe their propaganda publicity TV adverti*****ts etc about how much cheaper they are than other insurances - this situation s nothing short of devious and not above board - increasing policy payments between 30-57% - a total disgrace Do not trust anything they tell you telephonically - obviously!! They have lost my respect and probable clientage - lets see when they eventually returned to work - hoping no doubt to pocket my 57% policy increases - which they will not get I can assure you
116 replies
13 months ago
Discovery Health telephonic comms - the very pitstop- the worst
Discovery must have the worst telephonic communication system of any company i have ever had to deal with. All i want to do is find out if Discovery cover medical if i take a trip to Botswana Firstly when you phone them there are no options to go through to a telephone operator So one has to sit through a huge list of spewed down the phone line garbage of anything but what you actually want to communicate about. After about 2mins of waste your time irrelevant phone list waffle you still have found no options to ask anyone about anything - the Lord help you if you are sick or need an emergency medical care because by the time you have been forced to listen to the ongoing lists spewed down the phone at you - and find that what you need is not actually on their myriad lists - you will probably be dead So after wasting about 3mins of phone time you are compelled eventually to press any number they hurl at you - just to get someone who may be able to direct you - and then the phone goes dead - like it did last week after numerous attempts Last week i spent about 30mins on the phone just trying to reach someone - anyone on the phone - anyone will do - even the guy who polished shoes at the entrance - as he may be able to direct you to someone who can assist you What a hopeless waste of time - no wonder medical Aids are struggling - with the Discovery kind of telephonic communication service they must surely infuriate thousands of members including myself Absolutely pathetic
106 replies
14 months ago
Outsurance poor conflicting service
I have been trying to add my wife onto my Outsurance policy and convince her to move from another insurance company. Its been a mission to say the least with conflicting confusing policy statements from different Outsurance agents. Up to this point my journey with Outsurance over the last 10 or so years has been very good - good agents - good resolutions and very professional. However last night was the ultimate worst - an arrogant agent whose interpretation of the policy parameters conflicted with what i was told beforehand by another agent - and then to top it off i wanted to increase my House-owners amount - he said he would phone back with an estimate - and didnt . This is not like the Outsurance i know - maybe the standard is dropping - and looks like they don't need new clients????- maybe time to move on....
124 replies
14 months ago
Safari Outdoor Pretoria Unreasonable purchasing rules
Last Saturday 4 days ago I bought book for a friend on the Botswana border as a present only to find that he already has the book. Today I phoned Safari Outdoor Pretoria to ask them if i could exchange the book for another book when i next pass the shop probably in 2 weeks time. To be told by a lady who must ranks amongst the lowest PR ratings that exist - that Safari Outdoor Policy is that an item has to be returned within 7 days full stop! Well that kind of counts me out as to travel from the Botswana Border to Pretoria to exchange a book costing around R250 would not make sense!! I explained this to the lady and got the same dull monotone bullish answer. So Safari Outdoor can have my R250 and in the process lose me as a potential good customer looking to buy the top of the range Zeiss Binocular (spoke to Zain) and other goods. This kind of business template does not make sense at all . All in all the shop has excellent customer service and goods but if this is their attitude re a faulty purchase then they lose me as a customer as this is totally unreasonable - and good luck to them. Imagine if it were an expensive item?? - Safari Outdoor totally unreasonable attitude which spoils it for me from the base. Ill buy elsewhere
0 replies
14 months ago
Samsung cellular pathetic
I broke my SPen on my S23 Ultra and wanted to order a replacement. The Samsung website is an absolute maize of unnecessary garble that you have to fill in if you would like to place an order - even wanting to know how many people you employ and a load load of such necessaries - all i want to do is purchase a stylus- not give my life history to Samsung Ok so I phoned the Samsung center in JHB and they inform me that Samsung only have a black stylus on offer - the other colors which go with the different color S23 phones - no stock So I am struggling to understand how Samsung cannot even provide a basic part for a flagship recent model top of the range phone - absolutely ridiculous Next phone im going to dump Samsung and get an apple - they will provide a service and will have parts I am sure - unbelievable - "you buy a Ferrari but sorry we cannot service it as we don't have parts - Samsung are pathetic
106 replies
15 months ago
Discovery Medical Aid *******
I was hospitalized from 14-18 January 2025. Under my Discovery Essential Medical Aid Plan i am covered for expenses in hospital. Apparently the Pretoria East Hospital case manager sent a doctors account to the medical aid incorrectly dated for the 13th January when i was not even in hospital . This resulted in Discovery taking this money from my Medical Savings Account and not paying the same from the Scheme. On a phone-call to Discovery to point out the mistake I was told that they would contact the hospital to rectify the matter A week later of course nothing has happened On another phone-call to Discovery today 04 Feb i am told that the previous lady did not even register the matter - and that i should contact then case manager at Pretoria East Hospital. On query as to why i as a client should do this , the lady said that she would escalate the matter and phone me back in 3 days time Attempts to contact the case manager at Pretoria East Hospital proved fruitless with phone operators not even being able to put me through to the case manager Pathetic both from Discovery side and Pretoria East Netcare Hospital side- useless phone operators paid for ??? But if a line is taken though this - ultimately Discovery Clients monies are obviously being subtracted from their medical savings for no valid reason and Discovery Medical Aid are not prepared to help - and blame Pretoria East Netcare. I wonder who Netcare will blame?? A ******* from both sides...
106 replies
18 months ago
Capitec's disguised con for R1 and...
I have just been duped yet again by Capitec Bank - and yet another R1 for exceeding my apparently self allocated limit - deducted from my savings account This may seem a simple thing but actually its quite complicated and i have no doubt that Capitec Bank makes millions out of this ploy from its customers They offer you two choices on the App on you card limits 1. Credit daily limits and 2. Debit daily limits. - and an on / off button I still to this day do not understand how this Mumbo Jumbo works but i only have 6 year University record so clearly not enough. If you change you credit daily limits to 1million and don't do something on your Debit daily limits as well - and even though you may have over R50000 in your savings account and you want to do a credit card transaction for R5- your transaction is declined and they debit you R1 from your savings account for exceeding the limit on your credit card - go figure What an unbelievable disguised con to get R1 out of their customers and Im sure their must be millions of people who don't have an education or capability like myself to comprehend this drivel but end up paying this ridiculous R1 fee despite having money in their accounts This has to be the most extraordinarily complicated set of affairs that Capitec makes millions from and that you do not find with other banks I really think this is a top well disguised con and the ombudsman should investigate further So much for "we are here for the poor people of the SA drivel they push out" - yes but at a price. Absolute disguised con at the very worst level And lets not even get into their Debicheck story where they just debit your savings account to pay off your already paid up credit card . I still have not had an answer on this after spending over 1 hour in the bank. Capitec is not above board that's for sure - watch your Capitec accounts - they will unfairly fiddle in your accounts without your consent and take your hard earned money for no good reason
106 replies
20 months ago
Vodapay App counterproductive junk
Today 25 August i tried to get into my Vodacom App to check my airtime and data balances. It redirects you to a Vodapay App which asks you for a pin - which of course you haven't got as you have never used the App What a load of unnecessary and frustrating nonsense evidently designed no doubt to frustrate customers Ok so I phone Vodacom and the lady sends me a OTP - and eventually i can get into the App Whereas the previous App was clear and easy to read - this app is full of a whole maze of smaller icons for no doubt various products which I for one will never use This baloney is called "making life harder for customers" so that they can no doubt disguise more costs within the multiple agenda your faced with when you open the App And Vodacom still haven't found a way for Lte router customers to access their Lte router data balances on an App - yet Vodapay is the new App. Pathetic - obviously they have nothing better to do at Vodacom design / computer department than to think up illogical, difficult to use counterproductive App junk .
106 replies
24 months ago
Vodacom Business incapable technical staff
I have a Lte wireless router on contract with Vodacom. You are supposed to be able to access your data usage - top up etc on the My business App About a week ago the App stopped working - it will not allow you to access and keeps saying "there was an error during your request" I contacted Vodacom on Wednesday 10th April and reported the problem - and again on Friday the 12th Its now Monday 15th and still no progress although I see the App layout has now changed ??- but still I cant access. I phoned business again and they tell me the complaint is still active I received no less than 4 emails (no doubt automated) telling me that the problem is being looked at The latest email assures me that they have not blocked any portal and i should contact my IT personnel????? They cant be serious. The agent obviously has never read the complaint or has not the capacity or inclination to address the problem - mind you it would probably be better to get a private IT company to get in and solve Vodacom obvious inadequacies and non capabilities This is typical Vodacom - employing people who cant do the job- it is amazing that they manage to keep the cell phones and internet going at all But they can increase their fees on a 2 yr contract in the middle of the contract- so they are good and devious at extracting money from customers I will not be renewing my contract again when it expires And maybe they will in the interim employ someone who has the capabilities to address the Business App evident problems - pathetic service and capabilities - what else could one conclude?
106 replies
Review Distribution
5 Star
10 (10.309278350515465%)
4 Star
0 (0%)
3 Star
1 (1.0309278350515463%)
2 Star
12 (12.371134020618557%)
1 Star
74 (76.28865979381443%)