Active since May 2017
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30 reviews5 months ago
ABSA credit card disputes are a disgrace
I use my ABSA credit card a lot - I see a few transactions that do not sound fami**** as some merchants don't use their commercial names but other silly names that have nothing to do with the business. I email ABSA customer service who respond quickly and refer me to credit card disputes (CCD). They take NINE days to respond with the statement, "we are unable to reverse the transaction". Well, I didn't ask for the transactions to be reversed - just to inform me who the merchants are so I can try and recall if I did buy from them. They also say ABSA don't have contact details for both merchants - how can they do business with merchants without knowing who they are!? So much for KYC and FICA!
53 replies
14 months ago
Lousy service
We have been supporting Universal Paints Randpark Ridge for years and their service was good. A few months ago we bought a few tins of paint, used all one tine was left which we sealed. We open it now and it's off. Our builder says paint should not go off in such a short time. We contact the branch and they blame us for not sealing the tin, so we say we are not happy with that response. The person says he will get the store manager to phone us - we are still waiting. So, in trying to save a bit of money they lost a long-term client - brilliant marketing startegy! Neither our builder, nor ourselves will go back. Hello Chamberlains and Builders Warehouse where we have no hassles.
0 replies
22 months ago
Non existent 'service'
We have been drinking the Two Oceans wines for years - both the Cabernet Sauvignon-Merlot and the Sauvignon Blanc. No issues until last week - we were opening a 3-litre box of Cabernet Sauvignon-Merlot and the tap came away from the bag with wine spilling all over. We posted on the Heineken website but no response. We then posted on the Two Oceans Facebook page, twice - no response. What an arrogant company. You will not be seeing one more cent from us - and we know that Distell is now part of Heineken beverages so that means we will also not be purchasing Gordon's Gin nor Amarula - we will support those companies that appreciate their customers.
53 replies
24 months ago
Nikon's service used to be good - what happened Nikon?
I’ve been using Nikon gear for over 20 years and have always received good service from the Nikon agent – until now. In July 2023 I purchased a used Nikon 200-500 lens from ODP. My images were not sharp so in August I took it to Nikon (Premium Group) for them to service the lens. They told me the lens tube and zoom rubber need to be replaced – the rest of the lens is fine. They had to order a part, so I got the lens back in September. Communication was not good - I had to keep emailing Michelle to find out what the status was. December – January 2024 I’m in the Kruger and the viewfinder image and VR are ‘jumping’ and the D500 freezes – I could not scroll images, use the Live view and it was doing crazy things like saving a few images to each folder instead of waiting until there were 999. I took the lens and D500 back to Nikon in February and was told the Body is fine, but the VR is failing. I was wondering how the VR would affect the body, but I trusted Nikon and a new VR was system was fitted for R5000,00. Beginning of March, I’m in Madikwe and guess what – exactly the same thing is happening – viewfinder image and VR are jumping and D500 is freezing and doing strange things. I take the lens back and after a week the technician phones me to say he cannot find any faults and does not know why the lens and D500 are doing what they do. But he assures me that the viewfinder image jumping is normal. I’m not happy with that answer as I have used many Nikkor lenses from a fisheye up to a 600mm f4 and have not experienced this jumping VR. So I search online and come across this post by Thom Hogan on Nikon’s VR - https://www.dslrbodies.com/lenses/lens-articles/lens-technique/all-about-nikon-vr.html Problem solved! It seems the D500 battery cannot handle too much at once, especially when the power level is low – focusing the lens, live view and/or VR being activated, especially on ‘Sport’ mode. Thom recommends keeping the VR off and switching it on only when needed – shutter speeds under 1/1000 sec. and to use ‘Normal’ most of the time. I let Nikon know about this and all I am asked is “how old are your batteries’? I have six Nikon EN-EL15 batteries and they all show ‘new’ when checked on the bodies. I still do not get a possible solution from Nikon. I then do some research on Nikon batteries and see there have been upgrades since the original EN-EL15 were produced. I check my batteries and they are all Nikon EN-EL15 – since then there have been Nikon EN-EL15 (a) (b) and most recently a (C), which has a higher capacity. My question now is – was the VR replaced as I did not receive the old part that was replaced? Alternatively, did the VR need to be replaced? Did the technician not know what Thom published in 2020? Does the technician not keep up to date? Other professions require their people to attend annual CPD/CPE training in order to be current. I think purchasing the new EN-EL15 C higher capacity batteries may have sorted out my lens and camera issues. But I guess their job is to make money and not help solve client issues. Poor show Nikon!
0 replies
25 months ago
ABSA ignores legitimate requests but keep phoning me to increase my card limit!
Hello ABSA. In 2020 my company was sold yet I am am still receiving SMS notifications of credits and debits, 3 years later! I wonder what the new owner will think about this?! I have tried in the past to stop these notifications but to no avail. I tried again today and phoned the number that appears on the SMS notification - 0860040302 but I'm told "the dialed number is not in service"!! I'm sure POPIA prohibts sharing of client financial information with strangers? So, how do we stop these SMS notifications?
56 replies
29 months ago
Terrible service
Jackery use them to collect batteires to be repaired. They don't contact us in advance to let us know their estimated collection day and / or time - their guy, Mokone, simply arrives at our security gate and phones me. I told him I needed to put the battery into the box and print the waybill, can he wait a few minutes. He said he cannot wait and proceeded to argue with me for two minutes (in that time I could have had everything ready for him). He said he will come back Monday - what if we are not here Monday? They call themselves "the Best Courier Service in South Africa" - what a JOKE!
0 replies
33 months ago
Top of the line Russel Hobbs fireplace heater is useless
I purchased the alleged top-of-the line Russel Hobbs fireplace heater - double the price of other gas heaters but it has been problematic from day-1. After a few days of use the heater refused to ignite. I contacted Russel Hobbs and the person I spoke with said it was most probably the oxygen safety system so I must open my windows and doors. What's the point of having a heater if we must open our windows and doors in the middle of winter!? But anyway, I open my doors and windows, and the heater refuses to ignite over a few days. The heater was collected for 'inspection' and I was told "it's working fine with us". I then asked them if it's possible that the oxygen depletion system (ODS) may be faulty as it refused to work for me over a few days and nights with windows open? They agreed and said they will now send it to their service department. I was without a heater for nearly 2 weeks as it took a few days to be collected and then it sat at Russel Hobbs for a few days before being sent to the service department where it sat for a few more days. I received the heater back on July 11th (with no explanation of what the fault was) - today - three weeks later, it has started to cut out every 15 minutes, whether I have doors and windows open or not. It will ignite but the heater stays on for just 10-15 minutes and then goes off. I contact the service centre and the person I was dealing with, Camlene, has resigned and the other person I spoke with doesn't seem interested in my heater problem – their solution is that I must bring the heater to them for repairs AGAIN! It’s one of the coldest winters we have had, we are contending with load-shedding (so we need the gas heater!!) and we must now sit for another 2 weeks without a heater while they inspect the heater AGAIN. I can see this going on for the whole of winter. I should have just bought a cheap Goldair or Alva gas heater – I’m sure they would have worked better than this Russel Hobbs dud.
131 replies
37 months ago
Criminals defaruding clients and bank seems unconcerned
On March 13th three suspicious/fraudulent transactions came off my current account as follows: 06h05: Absa: CHEQ9025, 13/03/23 CILY 03-6822-reserved R0.14 for a purchase. Your available balance: R*** Help 0860008600; FAZEKMI001 08h07: Absa: CHEQ9025, 13/03/23 Amazon Digital Svcs. AMELBOURN reserved R1,014.58 for a purchase. Your available balance: R***; FAZEKMI001 10h26: Absa: CHEQ9025, 13/03/23 Amazon Digital Svcs. AMELBOURN reserved R1,084.05 for a purchase. Your available balance: R***; FAZEKMI001 It seems like they tested the system with 14c and then started to put through fraudulent 'purchases' and if I didn't pick it up more transactions would have been done. I immediately contacted ABSA and stopped my card. I also requested that these transactions be reversed as I did not purchase anything from Amazon. I was then informed that the refunds were done but I now see they are less than what was debited! When I asked ABSA why, this is the answer... Two credits were processed to your account on 16 March 2023 by the merchant. Please see the transaction details below: 160323 POS O/SEA REFUND SETTLEMEN 0,00 930,62 (EFFEC 13032023) Amazon Digital Svcs. AU MELBO 160323 POS O/SEA REFUND SETTLEMEN 0,00 994,34 (EFFEC 13032023) Amazon Digital Svcs. AU MELBO What is AU MELBO - Melbourne Australia? I am in RSA. How were these transactions done - was a valid PIN number used? I have shared my PIN with no one else. If no PIN was used how did ABSA allow the transactions to go through? If these are fraudulent transactions and the crooked merchant does this to 1000s of bank clients they will make a lot of money by reversing only part of the transaction amounts and keeping the rest!! Is this how the bank protects it's clients? I would like the rest of my money back please as follows: R0.14 debited, nothing retiurned R1,014.58 debited but only R930.62 returned - difference of R83.96 R1,084.05 debited but only R994.34 returned - difference of R89.71. Total owing - R173.81.
53 replies
38 months ago
Poor service from Old Mutual
I cashed in my provident fund in 2022 yet Old Mutual has submitted a Tax Directive No. 32578542 to SARS for the 2021 tax year. SARS has requested this be recitified otherwise they will not process my tax return and they are penalising me each month for this delay. I emailed SuperFund@oldmutual.com who referred me to Kristin on CASClaims@oldmutual.com. She replied once telling me the claim has been finalised - she obviously did not read my request - what great service! - and since last Thursday I have emailed both SuperFund and CasClaims a few times asking for a reply / solution but with no reply. Surely this is a simple request that should take no longer than a day or two to action...!?
56 replies
40 months ago
Lack of empathy and very poor service.
I submitted my tax return last year and was informed by SARS that one of my IRP5 docs was incorrect. I asked Momentum Annuities to check if they could find out what the issue was. They said there were no probelms. I then went to SARS and they confirmed that one of the Momentum IRP 5 docs was incorrect - the amount on the IRP 5 provided to me was different to the amount provided by Momentum to SARS. (Why could Momentun not pick this up from their system?!) I have asked Momentum Life Annuities to please sort this out. They referred it to the Momentun tax office and I am still waiting to be notified that they have amended the information sent to SARS. I am unable to resubmit my return until this is resloved and SARS is charging me a monthly penalty for the late return. I was sent a client satisfaction survey by Momentum - I listed my grievances - I have heard nothing...
264 replies
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3 (10%)
4 Star
0 (0%)
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0 (0%)
2 Star
2 (6.666666666666667%)
1 Star
25 (83.33333333333333%)