HG
Hidden Grace Self Catering Unit/Guest House
Unclaimed Business
HG
Hidden Grace Self Catering Unit/Guest House
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Kesenogile M
1 reviews | Active since Jan 2020
30 Dec 2020, 08:45
Refund not available due to the president's announcement
I booked accommodation on the 10th November 2020 - whilst we were under level 1 lockdown. I understood well the cancellation policy that I could cancel for free until the 2nd December. I had no intentions of cancelling up until the president's announcement on the 28th December 2020 that level 3 would start on the 29th December until the 15th January 2021. I called the venue and spoke to the owner to explain that the event was cancelled due to the president's announcement. She told she understands and I would get a full refund. On the 30th December she tells me she has staff to pay she won't give me my money back.
Helpful (0)
|Replies (0)KM
Kesenogile M
1 reviews | Active since Jan 2020
30 Dec 2020, 08:45
Refund not available due to the president's announcement
I booked accommodation on the 10th November 2020 - whilst we were under level 1 lockdown. I understood well the cancellation policy that I could cancel for free until the 2nd December. I had no intentions of cancelling up until the president's announcement on the 28th December 2020 that level 3 would start on the 29th December until the 15th January 2021. I called the venue and spoke to the owner to explain that the event was cancelled due to the president's announcement. She told she understands and I would get a full refund. On the 30th December she tells me she has staff to pay she won't give me my money back.
0
Replies (0)BM
Bronwyn M
1 reviews | Active since Jan 2020
11 Nov 2020, 13:20
Worst experience ever in Parys, Free State
Rude and unprofessional owners. Disgusting place, dirty bedding, unhygienic kitchen, broken amenities, filthy cutlery and false advertising on rental websites. No compensation was made after these aspects were brought to their attention, falsely blaming us as guests for the horrible condition the place was as we found it on arrival. Won't recommend at all!
Helpful (0)
|Replies (0)BM
Bronwyn M
1 reviews | Active since Jan 2020
11 Nov 2020, 13:20
Worst experience ever in Parys, Free State
Rude and unprofessional owners. Disgusting place, dirty bedding, unhygienic kitchen, broken amenities, filthy cutlery and false advertising on rental websites. No compensation was made after these aspects were brought to their attention, falsely blaming us as guests for the horrible condition the place was as we found it on arrival. Won't recommend at all!
0
Replies (0)