20 % DEDUCTION ON RETURNED GOODS

This company deducts 20 % on any returns EVEN if the products are recommended by sales team. Then the recommended product does not work. After several attempts to ask for assistance from HIG Security to assist with the functioning of product (with no reply) was the decision then made to return. 20 % is excessive!! No fault of my own as a consumer as to why the product did not work. The bad advise and lack of follow-up to from company to resolve the issue indicates that customer service is not a priority.