GB
Glynis B
Active since Jul 2012
8
Reviews
0
Industries
Reviews
8 reviews13 months ago
20 % DEDUCTION ON RETURNED GOODS
This company deducts 20 % on any returns EVEN if the products are recommended by sales team. Then the recommended product does not work. After several attempts to ask for assistance from HIG Security to assist with the functioning of product (with no reply) was the decision then made to return. 20 % is excessive!! No fault of my own as a consumer as to why the product did not work. The bad advise and lack of follow-up to from company to resolve the issue indicates that customer service is not a priority.
0 replies
65 months ago
MTN - CANT STOP DATA BUNDLE
We have tried for over a year to stop a data bundle on a contract for R129. tried on app, called customer services, gone into store. There is no assistance R129 X 12 =R1548 (even had a customer service person advise us to do a one time bundle to stop other bundle). This feels a lot like fraud now!
0 replies
68 months ago
No part available from Hisense
I have a Hisense washing machine that requires parts. There is only a email address that you mail requesting parts. I have had two appliance companies email as well as my husband and sadly 3 weeks later, there is no response from Hisense. We have had to go and buy another washing machine - we didn't choose Hisesne for the next purchase as the parts availability are clearly an issue. The don't even have a inter active Facebook page where you can lodge your unhappiness. I still need parts for my machine but I guess I will need to wait until their offices have humans in them. Very disappointed
0 replies
112 months ago
Damaged fitbit strap redeemed
<p>My fitbit is 6 months old and purchased from Dion's Wired. Returned it as I wanted the strap repaired and was told that only electronic parts of watch were under guarantee and not the strap.</p> <p>I mailed Fitbit in the UK on Sunday 5th February 2017 and got an email reply within 5 hours..... on a sunday. By monday morning I was advised a replacement was in the mail to me from Dublin. It arrived today on the 10 February 2017. This is marvelous service. Thanks Fitbit</p>
0 replies
122 months ago
59 second customer service drive
Nedbank are asking customers to let the area manager know if they haven't been greeted when walking into their bank before 59 seconds have passed. You are apparently guarantee'd a call from the area manager to receive your feedback. I have been into bedfordview branch on the 23 March as well as the 29th March 2016. No greeting, smile, nod or wave from any of the staff after being in the bank for 10 minutes the first time and 30 minutes the second time. I infact only was greeted when I got to the operator. No phone call from the area manager. I am just wondering why nedbank are running this customer service drive when infact - nobody in the bank wants the feedback.
53 replies
127 months ago
Fantastic support
My FT60 was not syncing. I logged a call via Polar SA's website today and got a call from Siphamandla. He was patience, professional and did not give up until we had solved my problem. The call was 42 minutes long. I am so happy with my polar and the support is up there with the product.
0 replies
129 months ago
3 weeks with no service
For 3 weeks we haven't received our ADSL service (you tell us it is a result of telkom not delivering). We pay you to manage our line. If telkom is not delivering, we hold you accountable.
75 replies
129 months ago
3 weeks with no ADSL Line
For three weeks our home has had no ADSL line. Numerous calls have been logged by ourselves as well as our service provider. Each time I call (and these calls can take up to 40 mins before anyone answers), that no technician has been allocated and it will now be escalated.<br> I have visited the branches where the staff are not accountable - they infact dont care for the lack of service by their company - just shrugging shoulders.<br> Whilst in one of the branches I watched thieves try and steal cell phones. When I escalated it to the staff they said their management told them to not confront the thieves. I think this message has been misunderstood as this behaviour rolls through to every person I have touched in telkom. Why do I say this - BECAUSE AFTER 3 WEEKS I STILL HAVE NO SERVICE. I wont be paying my account as there has been no service received. I have calls coming in on my land line from people looking for different numbers to my own. I have jotted down 4 different numbers - clearly a crossed line. In more ways than one.
75 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (37.5%)
1 Star
3 (37.5%)