High Speed Gas delivers low-speed gas (with no guarantee you will end up having gas at all)

We bought a house in Orange Grove about three years ago. It has piped gas for two bathrooms and a hob. The Gas Compliance Certificate we received from the previous owner allowed for the gas geyser to be above the ceiling in the main bathroom but, when we needed to get a new Gas Compliance certificate about six weeks ago, we were told (by High Speed Gas) that this was illegal, and they would have to move the geyser out of the roof. They issued us with a quote for just under R5,000.00. We accepted the quote. Probably close on two weeks after paying the full amount, they did the work - but moved the geyser to the outside wall of the main bathroom, which is high above ground level, so completely inaccessible to the tenants/prospective new owners. This is a problem, because the gas flame keeps going out. In fact, the flame went out within a day of their re-locating the geyser - so there was no hot water in two of the three bathrooms. When I complained, they said they could move the geyser to ground level for another almost R3,000.00. Then, after a site visit, they suggested extending the flue - which they thought might solve the problem. We agreed, and I paid another almost R1,000.00. They did the work, and the flame went out within twenty-four hours. The tenants/prospective new owners have been unable to use two of the three bathrooms for about six weeks. I emailed High Speed Gas, to express my dissatisfaction - but they have not replied.

I am unhappy because: 1. They re-located the geyser to an inaccessible place 2. They are not punctual, or efficient 3. They took their time to issue a Gas Compliance Certificate (now, ironically, we have a Certificate, but no usable gas in two bathrooms) 4. They seem to change their minds about what is acceptable and/or necessary 5. They don't seem to care about customer satisfaction