Active since Jan 2017
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8 reviews46 months ago
RSA Retail Bonds: an attractive investment - but don't expect a quick response
On 14th June I applied to be registered, as a prospective RSA Retail Bond investor. I applied online, and sent through the required documents (certified ID and stamped Bank Statement). My intention was to invest before month-end. However, I have had no response - except for an automated message, saying my query had been logged. This morning I tried phoning: but I got tired of waiting, listening to a whole lot of blab, and not getting through to a consultant. Is this the way to encourage investment?
268 replies
47 months ago
In some respects, Nedbank stinks...
I'm getting fed up with Nedbank charging me for services, when they don't communicate properly. A month ago they charged me for a cash deposit, through an ATM, because I had made two deposits in one billing cycle - without my even knowing what my billing cycle is! After I kicked up a fuss, they refunded me. Now, a couple of days ago, I tried to get a one-month statement, required for a new investment. None of the ATMs would provide me with this ( I tried about 8 times). The woman at reception suggested that I see whether I could get a three-month statement. I tried, and it worked. Now, I have been billed R52.00, presumably for the numerous failed attempts to get a one month statement. This has happened to me before: I had to go to Nedbank at Ferndale on Republic to get the R52.00 charge reversed. As though we have nothing better to do, than queue, to remedy a bank mistake.
0 replies
65 months ago
Great Service from CTM
I ordered tiles, and the material to fit them, online, this morning. Their website is so helpful, and user-friendly. Then, after ordering, I received emails, plus a phone call, with a request to go to Westgate, to collect. Within minutes, the order was ready. Fetching it was a breeze. An amazing experience of efficiency and customer- care. What a pleasure. So different from my Builders Warehouse experience, a couple of weeks ago: exactly the opposite. Guess where I'll be shopping.....
0 replies
65 months ago
Builders Warehouse: Get it Done (if you can, and good luck to you)
On Wednesday morning, I wanted to buy a Cam Africa corner kitchen sink, from Builders Warehouse. I was prepared to go anywhere in Jo'burg to purchase it, taking advantage of the 10 percent discount for pensioners on Wednesdays. I called, and was told they would get back to me. No return call. On Wednesday afternoon, I made another attempt: I called again, explained that I was phoning for the second time, told them again what I was wanting, and they said they would get back to me. No return call. So, nothing was going to happen on Wednesday. I left a message on the Builders website. Finally, someone called me at 6pm on Thursday, but I was not around to receive the call. I left another message on the Builders website. Someone called me, today (Friday). He undertook to find out where I could get the product: the only store in Jo'burg is Newmarket - with only one available for purchase. I asked whether it could be reserved for me: the answer was no. I find this exceptionally unfriendly and unhelpful. I live near Cresta: there is one available corner sink in Jo'burg; I am a pensioner,and 10 percent makes a huge difference; I was ready to go anywhere in Jo'burg to buy it, on Wednesday - but nobody got back to me. They will not transfer the sink from one branch to another; they will not hold it for me; they don't care whether I get what I want, or not.
0 replies
104 months ago
High Speed Gas delivers low-speed gas (with no guarantee you will end up having gas at all)
We bought a house in Orange Grove about three years ago. It has piped gas for two bathrooms and a hob. The Gas Compliance Certificate we received from the previous owner allowed for the gas geyser to be above the ceiling in the main bathroom but, when we needed to get a new Gas Compliance certificate about six weeks ago, we were told (by High Speed Gas) that this was illegal, and they would have to move the geyser out of the roof. They issued us with a quote for just under R5,000.00. We accepted the quote. Probably close on two weeks after paying the full amount, they did the work - but moved the geyser to the outside wall of the main bathroom, which is high above ground level, so completely inaccessible to the tenants/prospective new owners. This is a problem, because the gas flame keeps going out. In fact, the flame went out within a day of their re-locating the geyser - so there was no hot water in two of the three bathrooms. When I complained, they said they could move the geyser to ground level for another almost R3,000.00. Then, after a site visit, they suggested extending the flue - which they thought might solve the problem. We agreed, and I paid another almost R1,000.00. They did the work, and the flame went out within twenty-four hours. The tenants/prospective new owners have been unable to use two of the three bathrooms for about six weeks. I emailed High Speed Gas, to express my dissatisfaction - but they have not replied. I am unhappy because: 1. They re-located the geyser to an inaccessible place 2. They are not punctual, or efficient 3. They took their time to issue a Gas Compliance Certificate (now, ironically, we have a Certificate, but no usable gas in two bathrooms) 4. They seem to change their minds about what is acceptable and/or necessary 5. They don't seem to care about customer satisfaction
0 replies
111 months ago
Telkom stinks!
<p> Contract cancelled in September; debits continuing for months; money taken illicitly; ineffectual & inefficient staff; HR people do nothing to sort out the problem; Telkom stays quiet - prospering on ill- gotten gains; no refund (nearly six months later.
112 replies
112 months ago
Telkom does it again.....
<p>Four months after cancelling my 3G contract with Telkom, that are STILL debiting my account - despite a couple of phone calls, for which I received Reference numbers, one email to Telkom Customer Service, and one post on Hellopeter.com. In fact, Hellopeter.com produced an instant reaction: a sincere apology for the inconvenience, and the assurance that my complaint had been 'escalated'. But I don't want it 'escalated' - I want the issue sorted, and my money back. Then, the nice man from Telkom, a day after their initial response, told me my complaint was being sorted and, once it was sorted, to please change my complaint to a COMPLIMENT! For being thoroughly inefficient, extremely frustrating, infuriatingly unable to sort out a stupid little issue! Compliment Telkom? You must be joking.... Where is my money? Are you going to sort this out, ever? Or do I need to go to the Small Claims Court? </p>
56 replies
113 months ago
Billed for a cancelled contract
<p>I cancelled my Telkom 3G contract on 30 September 2016, but my account continues to be debited each month. Telkom owes me over R500.00. I phoned Telkom about a month ago, and was given a Case Number but, sure enough, was billed again (debit order) by Telkom. Today I phoned again, and was given a new Case Number. But will the cancellations/Accounts Department sort it out, and refund me what they owe, with an apology for inefficiency and poor treatment?</p>
112 replies
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5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)