HS
High Speed Gas
Unclaimed Business
HS
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 Nov 2023, 12:59
Harassment and terrible attitude
The person looking after the accounts, Mala Pillay, has possibly the worst attitude I have ever come across. As a long standing customer we have never had an issue before. However, not only I have received the incorrect invoice (someone else, a male, with a completely different name) but I also had to inform her that she is not entitled to contact me almost daily for payment. When I raised the invoice issue via Whatsapp I received an email today from Ms Pillay acting as though I am trying to avoid paying. I resent this treatment and I suggest that due diligence is done when matching names to people and a little training regarding harassment of people who owe money.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
22 Nov 2023, 12:59
Harassment and terrible attitude
The person looking after the accounts, Mala Pillay, has possibly the worst attitude I have ever come across. As a long standing customer we have never had an issue before. However, not only I have received the incorrect invoice (someone else, a male, with a completely different name) but I also had to inform her that she is not entitled to contact me almost daily for payment. When I raised the invoice issue via Whatsapp I received an email today from Ms Pillay acting as though I am trying to avoid paying. I resent this treatment and I suggest that due diligence is done when matching names to people and a little training regarding harassment of people who owe money.
0
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MB
Marisa B
1 reviews | Active since Jan 2020
26 May 2023, 11:44
Don't risk your life at High Speed Gas, Bramley JHB.
Go to High Speed Gas at your own peril. They filled a cylinder and omitted to check that all was in order. We arrived home with a leaking gas cylinder putting us all at risk. A proper refiller is supposed to check it before and after filling and where necessary advise the client. We demanded a refund and again risked ourselves in returning said leaking cylinder.
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Marisa B
1 reviews | Active since Jan 2020
26 May 2023, 11:44
Don't risk your life at High Speed Gas, Bramley JHB.
Go to High Speed Gas at your own peril. They filled a cylinder and omitted to check that all was in order. We arrived home with a leaking gas cylinder putting us all at risk. A proper refiller is supposed to check it before and after filling and where necessary advise the client. We demanded a refund and again risked ourselves in returning said leaking cylinder.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Jan 2022, 14:04
Full of gas!!!
I needed a gas compliance certificate and received an exorbitant quote from them. Upo advising them that I had a lower quote and could they possibly review their quote, I was rudely advised to rather take the lower quote.
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Anonymous
1 reviews | Active since Jan 2020
25 Jan 2022, 14:04
Full of gas!!!
I needed a gas compliance certificate and received an exorbitant quote from them. Upo advising them that I had a lower quote and could they possibly review their quote, I was rudely advised to rather take the lower quote.
0
Replies (0)DW
Dylan W
1 reviews | Active since Jan 2020
23 Jul 2021, 08:49
Non-complaint installation despite certificate issued
High speed gas sold me and installed a gas heater in Killarney, Johannesburg, 2019. They installed a new valve for the heater, meaning that there is one valve for each appliance, heater and existing stove. They issued a certificate of compliance for the work. Now, two years later, I am selling my flat and asked them for a certificate of compliance. They say it is not compliant, as a valve for each appliance and then one that can shut off both appliances is needed. They have now quoted me to fix their non-compliant installation, saying the "portion of the installation that we certified was done correctly". I phoned to try an reasonably explain the situation, asking them to fix their non-complaint installation for free, but they have refused. I was of course willing to pay for the new certificate of compliance. I will not pay them to fix their non compliant installation, I will go to another service provider.
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Dylan W
1 reviews | Active since Jan 2020
23 Jul 2021, 08:49
Non-complaint installation despite certificate issued
High speed gas sold me and installed a gas heater in Killarney, Johannesburg, 2019. They installed a new valve for the heater, meaning that there is one valve for each appliance, heater and existing stove. They issued a certificate of compliance for the work. Now, two years later, I am selling my flat and asked them for a certificate of compliance. They say it is not compliant, as a valve for each appliance and then one that can shut off both appliances is needed. They have now quoted me to fix their non-compliant installation, saying the "portion of the installation that we certified was done correctly". I phoned to try an reasonably explain the situation, asking them to fix their non-complaint installation for free, but they have refused. I was of course willing to pay for the new certificate of compliance. I will not pay them to fix their non compliant installation, I will go to another service provider.
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Anonymous
1 reviews | Active since Jan 2020
13 Oct 2017, 16:20
High Speed Gas delivers low-speed gas (with no guarantee you will end up having gas at all)
We bought a house in Orange Grove about three years ago. It has piped gas for two bathrooms and a hob. The Gas Compliance Certificate we received from the previous owner allowed for the gas geyser to be above the ceiling in the main bathroom but, when we needed to get a new Gas Compliance certificate about six weeks ago, we were told (by High Speed Gas) that this was illegal, and they would have to move the geyser out of the roof. They issued us with a quote for just under R5,000.00. We accepted the quote. Probably close on two weeks after paying the full amount, they did the work - but moved the geyser to the outside wall of the main bathroom, which is high above ground level, so completely inaccessible to the tenants/prospective new owners. This is a problem, because the gas flame keeps going out. In fact, the flame went out within a day of their re-locating the geyser - so there was no hot water in two of the three bathrooms. When I complained, they said they could move the geyser to ground level for another almost R3,000.00. Then, after a site visit, they suggested extending the flue - which they thought might solve the problem. We agreed, and I paid another almost R1,000.00. They did the work, and the flame went out within twenty-four hours. The tenants/prospective new owners have been unable to use two of the three bathrooms for about six weeks. I emailed High Speed Gas, to express my dissatisfaction - but they have not replied. I am unhappy because: 1. They re-located the geyser to an inaccessible place 2. They are not punctual, or efficient 3. They took their time to issue a Gas Compliance Certificate (now, ironically, we have a Certificate, but no usable gas in two bathrooms) 4. They seem to change their minds about what is acceptable and/or necessary 5. They don't seem to care about customer satisfaction
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Anonymous
1 reviews | Active since Jan 2020
13 Oct 2017, 16:20
High Speed Gas delivers low-speed gas (with no guarantee you will end up having gas at all)
We bought a house in Orange Grove about three years ago. It has piped gas for two bathrooms and a hob. The Gas Compliance Certificate we received from the previous owner allowed for the gas geyser to be above the ceiling in the main bathroom but, when we needed to get a new Gas Compliance certificate about six weeks ago, we were told (by High Speed Gas) that this was illegal, and they would have to move the geyser out of the roof. They issued us with a quote for just under R5,000.00. We accepted the quote. Probably close on two weeks after paying the full amount, they did the work - but moved the geyser to the outside wall of the main bathroom, which is high above ground level, so completely inaccessible to the tenants/prospective new owners. This is a problem, because the gas flame keeps going out. In fact, the flame went out within a day of their re-locating the geyser - so there was no hot water in two of the three bathrooms. When I complained, they said they could move the geyser to ground level for another almost R3,000.00. Then, after a site visit, they suggested extending the flue - which they thought might solve the problem. We agreed, and I paid another almost R1,000.00. They did the work, and the flame went out within twenty-four hours. The tenants/prospective new owners have been unable to use two of the three bathrooms for about six weeks. I emailed High Speed Gas, to express my dissatisfaction - but they have not replied. I am unhappy because: 1. They re-located the geyser to an inaccessible place 2. They are not punctual, or efficient 3. They took their time to issue a Gas Compliance Certificate (now, ironically, we have a Certificate, but no usable gas in two bathrooms) 4. They seem to change their minds about what is acceptable and/or necessary 5. They don't seem to care about customer satisfaction
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Anonymous
1 reviews | Active since Jan 2020
29 Jun 2016, 09:49
Excellent customer service
<p>I had a issue with my gas geyser (installed by high speed gas). Ryan from high speed gas was so helpful and assisted me telephonically to trouble shoot. My issue was resolved in no time at all and saved me a call out fee. I can highly recommend High Speed Gas. Excellent customer service.</p>
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Anonymous
1 reviews | Active since Jan 2020
29 Jun 2016, 09:49
Excellent customer service
<p>I had a issue with my gas geyser (installed by high speed gas). Ryan from high speed gas was so helpful and assisted me telephonically to trouble shoot. My issue was resolved in no time at all and saved me a call out fee. I can highly recommend High Speed Gas. Excellent customer service.</p>
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