Active since Jun 2017
23
Reviews
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Reviews
23 reviews3 months ago
Couldn't be bothered to reply to a complaint
My mom bought a 4-pack of rump steaks and the first one I cooked for us was practically inedible because it was filled with fat or sinew. I contacted Woolworths customer service. They asked me to provide info. Instead of typing out all the information I sent them three pictures; one with the label of the steaks with the batch number etc, one with the slip with the store info and what was paid, and one with our attempt at eating the steak to show the terrible quality. I did not receive a reply from the vegetable I emailed this information to. I called last week Thursday and the person on the phone said that they would escalate it or something to that effect. I have still not heard anything. Woolies products and service used to be top notch but it seems to be terrible now. How do you not even reply to an email or escalate the matter as promised?
0 replies
29 months ago
Harassment and terrible attitude
The person looking after the accounts, Mala Pillay, has possibly the worst attitude I have ever come across. As a long standing customer we have never had an issue before. However, not only I have received the incorrect invoice (someone else, a male, with a completely different name) but I also had to inform her that she is not entitled to contact me almost daily for payment. When I raised the invoice issue via Whatsapp I received an email today from Ms Pillay acting as though I am trying to avoid paying. I resent this treatment and I suggest that due diligence is done when matching names to people and a little training regarding harassment of people who owe money.
0 replies
37 months ago
False Advertising for PnP Home
I can't watch a YouTube video without the "PnP Home R100 off your first purchase" ad but when I tried to use the code PNPHOME100 it does not work. After asking for an alternative code I was told that this is for PnP online as a whole. This is not disclaimed anywhere on the advert and there is no clear link to peruse what the terms and conditions of this code are because when I click on the ad it simply takes me straight to the PnP Home website. After asking a friend to purchase the items I want as their first PnP Online purchase they received the same code thus cementing the fact the code does not work for any purchaser. Either provide a working code for first time users of PnP Home because there is no brick and mortar store or stop spamming everyone and their dog with a false adverti*****t.
53 replies
40 months ago
Good luck returning your item
I bought a freestanding gas stove online. It was delivered and when I tried to get the people to install it they told me it is not natural gas compliant. I emailed Makro to return it and logged a return via the website asking for it to be fetched. I have not had one single communication and no one has come to fetch it.
264 replies
42 months ago
The only way to illicit a response/communicate is on HelloPeter
Now that you have fetched the router, you have not refunded me the money that you debited my account or even contacted me after collection regarding my money.
324 replies
42 months ago
Don’t acknowledge when you try to cancel
I sent a request to cancel the service within the cooling off period. Did not receive any acknowledgment. No one came to fetch the router and now I see that I have been debited for this month.
264 replies
43 months ago
0/10 do not recommend
There comes a time in a person's life where they have to decide between losing their sanity or walking away from their ISP. After a month of not being able to make it past the first voice prompt for technical support because the OTP keeps getting sent to a number that I do not have control over I feel like it is time I found a company that functions better. Your service used to be top notch. Now I can't even get a decent reply from the vegatables manning your Twitter account. Not one real attempt has been made to fix the issue. If you don't care about someone's business you won't care if we leave, either.
0 replies
44 months ago
Do not even have the decency to reply to a DM.
The internet in my mother’s name has been down since Tuesday. She has been in the UK for over 1.5 years. I can’t get past the second voice prompt on Mweb’s tech support and when I sent them a DM on Twitter they didn’t even grace me with a response. Not even the decency to send an explanation of a way I can sort things out.
0 replies
44 months ago
DO NOT TRUST THEM. ANYTHING FOR A SALE.
I bought a router and sim package based on the fact that a sales person told me that the delivery could be expedited to the next day. I needed this asap because I have assignments etc due and my adsl just went down that I cannot fix. When I didn't get a phone call from the logistics people to set up a delivery time I sent Rain a message to find out what was going on and was told that it would not be delivered in under 3 working days as their TAT is 3-5 working days. Now imagine if I hadn't phoned and waited for delivery. I would've had nothing to hand in and might even fail the module.
1406 replies
49 months ago
Do not take responsibility for incorrect orders.
I ordered an extra hot curry, received a mild curry. Upon complaining with a picture of the kitchen note, I get a non-response. All it said was, “We’re not issuing a refund.” No reason and no way to appeal. I did not order incorrectly and I have never had an issue before so to get some nebulous answer from “Fazeela” telling me that I’m not entitled to a refund without furnishing a reason… Why would anyone ever use Uber Eats over others if this is their customer service?
0 replies
Review Distribution
5 Star
3 (13.043478260869565%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (8.695652173913043%)
1 Star
18 (78.26086956521739%)