Not receiving paid monthly subscription of W&H

It's been two months in a row where I can not received my W&H magazine subscription. In February I only received the monthly issue at the end of the month after numerous followup calls and emails. No one provides feedback even when they promise to do so. I'm still waiting for the March issue after numerous emails. They just don't care. I will never take out a subscription with Highbury Media again because they just don't care about their customers.