Paid for subscription 2 months ago - no magazines

I subscribed to Car Magazine (close on 10 years running) on 19 April 2021 after my subscription lapsed. I got no confirmation and decided to query. After a few non-helping answers, I made contact with Arena Holdings direct (Wilma) who promptly informed me this is not how they do business and will have the matter resolved. My last correspondence with them was 17 June 2021 and still no further confirmation or magazine received. So 2 months after paying for a Car subscription nothing has happened except my bank balance getting less.

The service is pathetic to say the least, prior years it was easy to renew my subscription. Now I will probably just cancel it. For Car magazine editor, I suggest you get someone else to handle your subscriptions or face the path so many other magazines has followed - if you don't get subscribers (made impossible by the people handling subscriptions) then who will pay the bills?