Condescending and rude owner

Had a similar experience at Hiker’s Paradise as Betsy. On my first visit middle 2020 I also got sold one of their most expensive hiking boots, while she pushed lotions, socks and sandals on me. I recently contacted them as the soles of my boots were coming loose. Leni handled the whole matter as an enormous inconvenience to her, and all my questions got answered with very curt and clipped tones. Upon enquiring a few days later on the process of the replacement boot, I was handled in the same way upon which I explained to her I have a big hike coming up and I need to know I will have new boots. Again, the condescending attitude with irritation clear in her voice. So I got my replacement boots, poor Memory tried to save the day, but I will never go back to Hiker’s Paradise. I don’t need to feel like a low-life irritation when spending my money.