Awesome Service By Technical Support

I had a very positive experience dealing with HikVision technical support, I think the agent name was Teddy/Terry. He was patient, professional and understood what needed to be done to delink my device from the previous owner and register it under my name. He even offered to call me back when I notified him that I was running out of airtime. Mind you we had to use my old laptop which is very slowly but he was patient until we eventually won and finished the process. This is what customer service should be like. Kudos!!!!