H
Hikvision
Unclaimed Business
H
Hikvision
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
100
Recommended: Very Likely
Review Distribution
2.3|6 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Hikvision
Hikvision has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Hikvision across 16 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLF
Le F
1 reviews | Active since Jan 2020
26 Nov 2025, 02:25
Technical support might as well not exist
RE: RE: DS-2CFSP4/4G-Case No.7009708 My 1st email: Good day, Where can I find the APN settings for this camera? The camera is also advertised to support FTP upload but there is also no settings to authenticate on an FTP server. Their Response 1: Kindly follow the below step-by-step guide to configure APN settings on your DS-2CFSP4/4G camera: How to Manually Enter APN Settings If the camera doesn't connect automatically, you must access its web interface for manual configuration. 1. Connect to the camera's local network.The camera might broadcast its own temporary Wi-Fi network (often named "MiFi" or starting with "HIKVISION_") which you can connect to with a default password like 1234567890. Alternatively, if the camera is on a local wired network, you can connect your PC to the same network. 2. Access the web interface.Open a web browser on your connected device and enter the camera's IP address. A common default IP address for Hikvision cameras is 192.168.1.64 (or sometimes 192.0.0.64), but for 4G models when connected to its temporary Wi-Fi, the address is often 192.168.100.1 or 192.168.0.1. 3. Log in. Use the default username admin and the password you created during initial activation (for newer models) or the older default 12345. 4. Navigate to Network Settings.Go to the Configurationmenu, then Network, and look for a section likeAdvanced Settings orAPN. 5. Enter details manually. • Select theManual option for APN configuration. • TapAdd New and enter the exact APN, username, and password provided by your network operator. • TapApply or Save to confirm the settings. The camera should then attempt to connect to the 4G network using the provided details. Check the device status to ensure it is online. My 2nd email: Good morning, Thank you for this but remember this is not a wifi camera nor does it come with a network port. I will however check if a wifi network is broadcasted. You also never answered my question regarding the ftp functionality that is advertised but nowhere to be found. Their Response 2: Kindly be advised, the FTP server authentication settings on the Hikvision DS-2CFSP4/4G camera are located within the network configuration menu of the camera's web interface. Accessing FTP Settings Log in to the camera's web interface: Access the camera's web GUI by entering its IP address into a web browser on a computer connected to the same network. You can find the IP address using a tool like the manufacturer's SADP software or by checking your router's connected devices list. 1. Navigate to the Configuration Menu: Once logged in with your credentials (username and password), find and select the Configuration tab or menu option. 2. Locate Network Settings: Within the Configuration menu, look for Network and click on it. 3. Find Advanced Settings: In the Network section, you should see an option for Advanced Settings. Click on this. 4. Enter the FTP Interface: The FTP settings interface will be an option within the Advanced Settings menu. Configuring Authentication In the FTP settings interface, you will find fields to input the necessary authentication information for your FTP server: • FTP address/server address: The IP address or domain name of your FTP server. • Port: The port number used by the FTP service (default is typically 21). • Username: The username required to log in to the FTP server. • Password: The corresponding password for the username. After entering these details, ensure you configure the Linkage Method in the camera's event settings (e.g., motion detection) to Upload to FTP for the camera to start sending data. If you still cannot locate these settings, it is recommended to: • Update the camera's firmware: Check for the latest firmware package on the official Hikvision website and update your device for the best user experience and features. • Consult the official manual: Refer to the detailed configuration steps in the most current user manual available on the Hikvision Global product support page. My last email: Hallo, this is extremely frustrating as it seems that you have absolutely no knowledge of the product. Again I will say this to you. This is a 4G Camera, it does not have a network port and it also does not emit a wifi hotspot. Don’t you understand this or are you replying from a script with keywords. I might as well be speaking to a wall. It is very obvious that there responses are scripted as per keywords or the person that was responding does not have a clue about this product.
Helpful (0)
|Replies (0)LF
Le F
1 reviews | Active since Jan 2020
26 Nov 2025, 02:25
Technical support might as well not exist
RE: RE: DS-2CFSP4/4G-Case No.7009708 My 1st email: Good day, Where can I find the APN settings for this camera? The camera is also advertised to support FTP upload but there is also no settings to authenticate on an FTP server. Their Response 1: Kindly follow the below step-by-step guide to configure APN settings on your DS-2CFSP4/4G camera: How to Manually Enter APN Settings If the camera doesn't connect automatically, you must access its web interface for manual configuration. 1. Connect to the camera's local network.The camera might broadcast its own temporary Wi-Fi network (often named "MiFi" or starting with "HIKVISION_") which you can connect to with a default password like 1234567890. Alternatively, if the camera is on a local wired network, you can connect your PC to the same network. 2. Access the web interface.Open a web browser on your connected device and enter the camera's IP address. A common default IP address for Hikvision cameras is 192.168.1.64 (or sometimes 192.0.0.64), but for 4G models when connected to its temporary Wi-Fi, the address is often 192.168.100.1 or 192.168.0.1. 3. Log in. Use the default username admin and the password you created during initial activation (for newer models) or the older default 12345. 4. Navigate to Network Settings.Go to the Configurationmenu, then Network, and look for a section likeAdvanced Settings orAPN. 5. Enter details manually. • Select theManual option for APN configuration. • TapAdd New and enter the exact APN, username, and password provided by your network operator. • TapApply or Save to confirm the settings. The camera should then attempt to connect to the 4G network using the provided details. Check the device status to ensure it is online. My 2nd email: Good morning, Thank you for this but remember this is not a wifi camera nor does it come with a network port. I will however check if a wifi network is broadcasted. You also never answered my question regarding the ftp functionality that is advertised but nowhere to be found. Their Response 2: Kindly be advised, the FTP server authentication settings on the Hikvision DS-2CFSP4/4G camera are located within the network configuration menu of the camera's web interface. Accessing FTP Settings Log in to the camera's web interface: Access the camera's web GUI by entering its IP address into a web browser on a computer connected to the same network. You can find the IP address using a tool like the manufacturer's SADP software or by checking your router's connected devices list. 1. Navigate to the Configuration Menu: Once logged in with your credentials (username and password), find and select the Configuration tab or menu option. 2. Locate Network Settings: Within the Configuration menu, look for Network and click on it. 3. Find Advanced Settings: In the Network section, you should see an option for Advanced Settings. Click on this. 4. Enter the FTP Interface: The FTP settings interface will be an option within the Advanced Settings menu. Configuring Authentication In the FTP settings interface, you will find fields to input the necessary authentication information for your FTP server: • FTP address/server address: The IP address or domain name of your FTP server. • Port: The port number used by the FTP service (default is typically 21). • Username: The username required to log in to the FTP server. • Password: The corresponding password for the username. After entering these details, ensure you configure the Linkage Method in the camera's event settings (e.g., motion detection) to Upload to FTP for the camera to start sending data. If you still cannot locate these settings, it is recommended to: • Update the camera's firmware: Check for the latest firmware package on the official Hikvision website and update your device for the best user experience and features. • Consult the official manual: Refer to the detailed configuration steps in the most current user manual available on the Hikvision Global product support page. My last email: Hallo, this is extremely frustrating as it seems that you have absolutely no knowledge of the product. Again I will say this to you. This is a 4G Camera, it does not have a network port and it also does not emit a wifi hotspot. Don’t you understand this or are you replying from a script with keywords. I might as well be speaking to a wall. It is very obvious that there responses are scripted as per keywords or the person that was responding does not have a clue about this product.
0
Replies (0)FO
Francois O
1 reviews | Active since Jan 2020
18 Nov 2025, 17:19
No support. No spares.
Pathetic after sales service. I bought 5 Hikvision Ax pro outdoor pir sensors and spent about 60k on the alarm system only to see all pir l3nses crumble after few months. I tried to get replacements from the supplier. The supplier referred me to Hikvision headquarters. It is now the 200th email I've sent and 300th call. Hikvision is not recommended. Rather buy Ajax alarm system.
Helpful (0)
|Replies (0)FO
Francois O
1 reviews | Active since Jan 2020
18 Nov 2025, 17:19
No support. No spares.
Pathetic after sales service. I bought 5 Hikvision Ax pro outdoor pir sensors and spent about 60k on the alarm system only to see all pir l3nses crumble after few months. I tried to get replacements from the supplier. The supplier referred me to Hikvision headquarters. It is now the 200th email I've sent and 300th call. Hikvision is not recommended. Rather buy Ajax alarm system.
0
Replies (0)PB
Pieter B
1 reviews | Active since Jan 2020
9 Sept 2025, 05:11
Hikvision SA support pathetic
I enquired from Hikvision SA regarding a hardwire kit for the C200S camera and an extention for the system rearview camera as the one I received is to short. I only got links where I much search. nothing else. Somebody of a competition warned me about Hikvision SA. Pathetic.
Helpful (0)
|Replies (0)PB
Pieter B
1 reviews | Active since Jan 2020
9 Sept 2025, 05:11
Hikvision SA support pathetic
I enquired from Hikvision SA regarding a hardwire kit for the C200S camera and an extention for the system rearview camera as the one I received is to short. I only got links where I much search. nothing else. Somebody of a competition warned me about Hikvision SA. Pathetic.
0
Replies (0)OM
Orateng M
1 reviews | Active since Jan 2020
29 Aug 2025, 14:02
Awesome Service By Technical Support
I had a very positive experience dealing with HikVision technical support, I think the agent name was Teddy/Terry. He was patient, professional and understood what needed to be done to delink my device from the previous owner and register it under my name. He even offered to call me back when I notified him that I was running out of airtime. Mind you we had to use my old laptop which is very slowly but he was patient until we eventually won and finished the process. This is what customer service should be like. Kudos!!!!
Helpful (0)
|Replies (0)OM
Orateng M
1 reviews | Active since Jan 2020
29 Aug 2025, 14:02
Awesome Service By Technical Support
I had a very positive experience dealing with HikVision technical support, I think the agent name was Teddy/Terry. He was patient, professional and understood what needed to be done to delink my device from the previous owner and register it under my name. He even offered to call me back when I notified him that I was running out of airtime. Mind you we had to use my old laptop which is very slowly but he was patient until we eventually won and finished the process. This is what customer service should be like. Kudos!!!!
0
Replies (0)RP
PB
Piet B
1 reviews | Active since Jan 2020
9 May 2025, 10:01
Heavily disappointed with Hikvision in Johannesburg.
What a disappointment. I tried calling Hikvision in Bramley, Johannesburg. All the attempts were not successful, I simply got "the subscriber you are calling is not available " So I sent someone to the office of Hikvision to have a DVR tested. the receptionist basically told us to go away and start by calling the helpdesk to check the serial number for warranty. She also insisted that the unit should go to the dealer where the unit was bought. The challenge here is that I have no idea where the unit was bought as it is a new customer for me and he obviously does not know where the unit was bought.
Helpful (0)
|Replies (0)PB
Piet B
1 reviews | Active since Jan 2020
9 May 2025, 10:01
Heavily disappointed with Hikvision in Johannesburg.
What a disappointment. I tried calling Hikvision in Bramley, Johannesburg. All the attempts were not successful, I simply got "the subscriber you are calling is not available " So I sent someone to the office of Hikvision to have a DVR tested. the receptionist basically told us to go away and start by calling the helpdesk to check the serial number for warranty. She also insisted that the unit should go to the dealer where the unit was bought. The challenge here is that I have no idea where the unit was bought as it is a new customer for me and he obviously does not know where the unit was bought.
0
Replies (0)LF
Lilly F
1 reviews | Active since Jan 2020
20 Dec 2024, 22:51
Hik-Connect. Expensive. System does not work. Customer Service Appalling.
I spent over R50 000 with Hik-Connect to install a security system in my home. Worst decision and a total waste of money. One of the reasons was that I suspected 1 of my workers was *****ing. When an incident of theft happened, I tried to access playback the very day of the incident - nothing. There was no playback available on any of the cameras. The installer told me that it was the cloud and I could access it on my laptop. The password they gave to access the files on the cloud did not work. Neither did resetting the password work. They said no issue, they will come sort it out. Eventually the guy came back, put a hard drive in and told me that once it had downloaded the video footage, I would be able to access all the files. Didn't work. So he came back, put up a screen and told me to wait for the download. Didn't work. He also put up a fire alarm system. 1 Over our stove, which was not where I asked him to put the fire alarm. When I asked why there, he told me cooking would not affect the alarm. First time we fried burgers, alarm went off. We couldn't cook without the alarm going off. So we pull it off and put it in the bin! In some of the outbuildings, fire alarms were missing. He brought them, but didn't bother to mount them on the wall. They were just left lying around. Now, 4 months later, 2 of the 4 cameras in the house are not recording at all, no playback at all. So unless you are sitting and watching the cameras all the time, you have no way of knowing what's going on in those areas. Expensive to install. Total useless. Customer service is appalling. I found a guy on the street who installed a system that works, for a fifth of the price.
Helpful (0)
|Replies (0)LF
Lilly F
1 reviews | Active since Jan 2020
20 Dec 2024, 22:51
Hik-Connect. Expensive. System does not work. Customer Service Appalling.
I spent over R50 000 with Hik-Connect to install a security system in my home. Worst decision and a total waste of money. One of the reasons was that I suspected 1 of my workers was *****ing. When an incident of theft happened, I tried to access playback the very day of the incident - nothing. There was no playback available on any of the cameras. The installer told me that it was the cloud and I could access it on my laptop. The password they gave to access the files on the cloud did not work. Neither did resetting the password work. They said no issue, they will come sort it out. Eventually the guy came back, put a hard drive in and told me that once it had downloaded the video footage, I would be able to access all the files. Didn't work. So he came back, put up a screen and told me to wait for the download. Didn't work. He also put up a fire alarm system. 1 Over our stove, which was not where I asked him to put the fire alarm. When I asked why there, he told me cooking would not affect the alarm. First time we fried burgers, alarm went off. We couldn't cook without the alarm going off. So we pull it off and put it in the bin! In some of the outbuildings, fire alarms were missing. He brought them, but didn't bother to mount them on the wall. They were just left lying around. Now, 4 months later, 2 of the 4 cameras in the house are not recording at all, no playback at all. So unless you are sitting and watching the cameras all the time, you have no way of knowing what's going on in those areas. Expensive to install. Total useless. Customer service is appalling. I found a guy on the street who installed a system that works, for a fifth of the price.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Oct 2024, 12:47
Hikvision Support
Needed Technical support on Hikvision IP Cameras The resolution from Kenneth was to replace the recorder as it was too old When asked to esculate i got told to call ****en. when trying to call my calls got declined. I then got a message to call Bongani Gumede who is also in technical.so clearly they are protecting eachother I am an Installer and would Not Reccomend their products as the Technical support sucks
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Oct 2024, 12:47
Hikvision Support
Needed Technical support on Hikvision IP Cameras The resolution from Kenneth was to replace the recorder as it was too old When asked to esculate i got told to call ****en. when trying to call my calls got declined. I then got a message to call Bongani Gumede who is also in technical.so clearly they are protecting eachother I am an Installer and would Not Reccomend their products as the Technical support sucks
0
Replies (0)