PV
Pieter B
Active since Nov 2009
27
Reviews
0
Industries
Reviews
27 reviews7 months ago
Hikvision SA support pathetic
I enquired from Hikvision SA regarding a hardwire kit for the C200S camera and an extention for the system rearview camera as the one I received is to short. I only got links where I much search. nothing else. Somebody of a competition warned me about Hikvision SA. Pathetic.
0 replies
11 months ago
Still No Call Back from Discovery KeyCare – Airtime Depleted
I’ve been trying to get a call back from the Discovery KeyCare team since last Friday due to depleted airtime. I’ve made multiple requests, including another one yesterday, but still no response. My application reference is 11087018488. It’s frustrating not being able to get assistance when I can’t afford to stay on the line. I need someone to call me back. That said, when I have managed to speak to someone in the past, the team has always been helpful and professional. I just hope this issue can be resolved soon.
212 replies
18 months ago
Complaint Regarding Order #MAK7981865 and #MAK7981931
Dear Makro Customer Service, I am writing to express my disappointment with the recent service I received regarding my orders #MAK7981865 and #MAK7981931. I initially ordered two items but mistakenly cancelled order #MAK7981865. When I called the service centre for assistance, the feedback I received was very vague. Today, I contacted chat support and spoke with Agent Obakeng Matheba. Unfortunately, the response I received was, “Request has been sent to the store. We await feedback.” This was the same response I received when inquiring about the status of order #MAK7981931, even though the delivery date was yesterday, October 30, 2024. I am disappointed because my previous orders were handled quickly and efficiently. I expected the same level of service this time, but the lack of clear communication and updates has been frustrating. I would appreciate it if you could look into this matter and provide me with a clear update on the status of my orders. Thank you for your attention to this matter. Sincerely, Pieter
594 replies
22 months ago
The Courier Guy Driver got confused and dropped item at the incorrect address!
I bought an item at Enterprise Solvents. Bio-Ethanol 26 liters. It was supposedly delivered to my address on Tuesday 11th of June at 10:57. and verified it was correct. Tracking number, UAT4SDBP, from The Courier Guy. "2024 Jun 11, 10:57 Delivered Recipient details entered and POD file(s)"captured. The driver made a mistake, Nthabi, an agent, the third person assisted me and verified that the driver got confused with the item, I do not know how you can get confused with a big heavy 25-litre drum and confused about the address. I never experienced this for many years with the Courier Guy. Pitty, you guys always know your stuff.
0 replies
35 months ago
Metrofibre - service worse than Telkom
I submitted a review for Webafrica that submitted faults, Metrofibre just closed it without solutions. I logged a case with Webafrica, which sent it through to Metrofibre, They sent a person home, tested the line which is perfect, and replaced the ONT. I tested as Metrofibre explained. No difference, the same results. My reference number is 292202. They sent an email on the 17th of May and never heard from them again. Not even WebAfrica is up for the job to take them on. Pathetic service including Webafrica in not chasing up on the problem.
106 replies
36 months ago
Excellent service from Snatcher consistently
My experience with Snatcher and ordering items from Snatcher has been a pleasant experience. Their service is consistent, excellent service, and will recommend Snatcher any time. Thank you Snatcher and keep your service good and going forward. I have been telling friends and family and they have also been purchasing products from you.. Good word and well done
0 replies
36 months ago
Webafrica & MetroFibre pathetic service resolving line speed
I have been struggling with Webafrica and Metrofibre to resolve an issue with my line speed that I upgraded from 100 to 400 Mbyte and paid every month. I reported the problem 2 weeks ago, Below is all they have been saying and promising and NO response from anybody, WebAfrica not Metrofibre Case nr. 132437 Discussions with Webafrica, Can you please provide me with your fault reference number? (Pieter)132437 Fault Reference: #132437 Created At: 2023-05-08 14:29:52 Last Updated: 2023-05-08 15:11:11 Current Status: Open ETA: 48 hours from creation date Thanks Pieter van Blommestein. Please choose the appropriate option below so that we may direct your chat to the correct department. 1: I have a billing enquiry. 2: I need help setting up router/WiFi. 3: I need an order, delivery or installation update. 4: I want to order a service/product. 5: I have a connection/speed issue. Cameron: Hi there, my name is Cameron, how can I assist you today? (Pieter)I just need to know what is happening with my case please, it's been since Monday and we determined that it could be the ONT box that is faulty and Microfibre were supposed to fix it, it's been more than 72 hours later and just getting emails that say absolutely NOTHIN Here is the reference 132437 I am a bit fed up and NOT going through testing AGAIN, the speed is pathetic, and I am paying for a service that is not producing and NO progress from your side (Pieter)So do not DARE to ask me to do testing because I am testing the whole time Cameron: Trust you well.I do apologise for the inconveniece . Please give me a moment to check for you. This was the update from metro sir. Looks like you're done, your live chat session (ref #5079826) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Cameron Sars or press 0 to return to the main menu. Cameron Sars: Hi Pieter van Blommestein, it seems there hasn't been communication between you and our agent for some time. This chat will now be closed. If you'd still like to speak to an agent, please start a new chat session.The new agent will have a copy of your last conversation. Jocelyn: Hi there, my name is Jocelyn, how can I assist you today? can you please escalate case 132437 It has been going on since Monday and no positive feedback from you or Microfibre Jocelyn L.: Hi Pieter i do apologies for this . please give me one moment to follow up on this for you I am paying for a service and not getting what I am paying for Jocelyn L.: i really do apologies for this . i am looking into this right now Pieter Jocelyn L.: i do see that metro fibre has advised that they are currently working on the issue for you in order to get the issue resolved Pieter . metro fibre is working on getting the issue fixed as we speak . we are hoping that it will be resolved by today Jocelyn L.: would you mind if i can gve you a call back as soon a i get another update on this Pieter and i am going to escalate this to a manger to assist with putting pressure on metro fibre to get this resolved Joceluyn got disconnected due to loeadshedding Thabo K.: Hi Pieter hope you are well, Jocelyn is current experiencing load shedding she transferred your chat through to me. I have read trough the cha and I see that you need assistance with a fault. I assure you once there is any feedback the agent will get back to you via a phone call. My fault department will also keep you updated via sms and email Thabo K.: Hi Pieter hope you are well, Jocelyn is current experiencing load shedding she transferred your chat through to me. I have read trough the cha and I see that you need assistance with a fault. I assure you once there is any feedback the agent will get back to you via a phone call. My fault department will also keep you updated via sms and email. Thabo K.: Thank you , If that is all, I trust and hope that my service was professional and prompt, close the chat by typing " END CHAT" in a response. Thank you and take care. If you have a moment will you please rate my service on Trustpilot I have provided the link for your convenience https://www.trustpilot.com/review/www.webafrica.co.za as well as the survey sent to you once you end the chat, please note that this rating is for myself as an agent, not Webafrica Today 15 May 2023Sindisiwe M.: thank you, i will follow up I have been waiting, according to one of your agent I will be called but nothing from you at ALL have all the communication and going to publish EVERYTHING on Hello Peter and the bad service I am getting from Web Africa I have been hearing this following up for 2 weeks and nothing happens, pathetic Sindisiwe M.: Good day, Line has been re-provisioned and is configured for the correct speed. Please ask the client to test again on the below servers and follow the below steps. Please ask the client to take a full screenshot of the PC we need to see the time and date. https://www.speedtest.net/ https://speedtest.mybroadband.co.za/ https://fast.com/ 1.1 Restart routers, unplug from power for 15-30 secs. 1.2 Restart computer 1.3 Must use a CAT5e or CAT6 LAN cable. Plug in directly into the router with ethernet cable Don’t have any other device connected whilst testing. Make sure you are not doing updates. Clear your browsing cache. Must use these servers to test https://www.speedtest.net/ , http://speedtest.mybroadband.co.za/ and https://fast.com/ Speed &duplex set on the Network Card to 1000Mbps Only use cable directly connected into the router, not Wi-Fi PC drivers must be SSD (Pieter) done everything, no change Sindisiwe M.: apologies, im currently having connection issues due to loadshedding. kindly hold for the next consultant to assist. thank you for your patience.have a lovely day
0 replies
36 months ago
Diesel Torque - No feedback or Response from owner
I have been sending Craig WhatsApps and still get no feedback. I spent a lot of money and still not getting any feedback. I changed what he suggested and still have the same issues. Sent messages with the info he required, and just no feedback. 24th of March I really would like to use the system, but getting these errors every time, I have to stop, switch off the bakkie, and carry on till it is giving problems again Will you please make suggestions on what I am standing to do about a system that is not working and a waste of a lot of money invested into this 25th March, still feedback no response Not sure if you listened to my response to you question a while ago.
0 replies
38 months ago
Excelent service all in stages Outdoor and Velocity
I have to commend the sales team and Pieter. They really went out of their way to ensure I get the correct product and went the extra mile in getting the package sent to me. I will recommend this team anytime, their product pricing is fair and their service is excellent. You will see me soon on your site and purchasing products from you again and again. Thank you once again for keeping me up to date on everything through the entire process Kind regards. Pieter v Blommestein
0 replies
39 months ago
DSTTV downgrade without notifying or requesting for a downgrade
I was downgraded without asking for it on my full streaming package for the 2nd time in 3 months. DSTV reference: 67198443 Downgraded to Compact. They have done this without notifying me. I am +R700 in credit, just checked on their system> Now you need to chat to and BOT then an agent that is arrogant like the previous one by the name of Ray.
120 replies
Review Distribution
5 Star
11 (40.74074074074074%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (22.22222222222222%)
1 Star
10 (37.03703703703704%)