TJ
Tyson J
Active since Mar 2009
40
Reviews
0
Industries
Reviews
40 reviews5 months ago
NETSTAR, **** billing and the staff who just dont care.
AGAIN issues with Netstar, its actually getting to the point where none of their staff care, and if you are looking for a tracking system rather look elsewhere, because the issues are just not worth the price. Netstar has started for the last three months billing me an additional R89 per month, I have picked this up and queried with Netstar who the customer service came back and said it is Netstar companion and I would have to contact that department to resolve, Just to add I did agree to companion but promptly cancelled the service the same month due to previous issues with Netstar and the fact that I couldnt trust them to resolve a device issue how are they going to assist with a personal issue. I have an email confirming service is cancelled, yet billing has continued. THE BEST PART, the companion team says no they ar not billing me, I must be mistaken, so I am taking out R89 every month and sending it to netstar for nothing. Well done netstar for the really great service, Im getting to the point where its becoming time to cut ties with this company and moving to an alternative provider, because they cant sort out any issues, even basic stuff like account queries, Heaven forbid my vehicle gets ****** and I contact them to attempt to track and recover.
266 replies
6 months ago
Pedros cannot handle online orders. Will keep your money randsom.
Massively disappointed in Pedros, not just the Pavillion branch who couldn't be bothered to accept my order, but Pedros as a whole. We placed an order for collection at the Pavillion branch, as I was stuck in an optometrist appointment and we lived a distance, the branch completely ignored the online order, I then called then and pleased for them to please accept the order, the staff member refused saying sorry they are too busy to accent, the online order then expired and it kicked me back to the main screen for it to say that sorry the order was unsuccessful, and I would be refunded shortly. Well Pedros idea of shortly is 5 business days later because later in the evening I received the following sms: "Pedros Pavilion: R 130.97 refund processed. Please allow up to 5 business days for funds to reflect. Order details......" This is pathetic on the part of such a big company, so I must now be out of pocket because your Pavillion branch ignored my online order. If you guys cannot handle online orders then don't do it simple. It's not my fault or my problem your staff are *********** and cannot accept an online order but can accept phone calls. Really bad service.
53 replies
7 months ago
Staff CANNOT count to save their lives.
CTM Prospecton, apparently counting and the staff does not mix, on Friday 12/08 we bought 36 strips of tiles, 36, and what does the staff member try to charge us for 120, only after noticing a discrepancy in the total did they go back' and after an argument the lady said oh she put meters instead of quantity, which is a bull**** excuse but anyways,. Go back Sunday to purchase 4x boxes of tiles and 12 tile strips, what does the consultant do, charges for 15, is counting so difficult for your staff CTM? Is the commission based in the amount you can steel from customers?
53 replies
7 months ago
Standard bank harasses the wrong person for vehicle payments.
Standard bank is harrasing me for outstanding vehicle payments, an outstanding banance, and the funny thing is I don't even have a vehicle financed with them at all. They have allowed a customer to purchase a vehicle and finance it through them, the customer provided a cell number, my cell number, but no confirmation was done of the sand number. They are trying to now debt collect on the number but it's my cell number. I have had this number for over 30 years When I phone VAF, They have to cheek to argue and say oh maybe it's a new number for me or oh maybe you stopped using the number for a period of time. Pathetic pathetic service from a pathetic bank. Seems no one has the capacity or skill at standard bank to remove my number from the overdue account but would rather argue and keep sending payment threats.
318 replies
7 months ago
Faulty unit in my vehcile for weeks, Netstar has ZERO interest in repairting or resolving
AGAIN, PATHETIC service from Netstar. The unit installed in my Hilux is currently faulty, it sends faulty panics, doesnt show on the app when the ignition is on, and half the time the tracking on the app in inaccurate or takes hours to update. I have reported this issue two weeks back with a reference CAS-9365523-P9L3. NOTHING is being done to actually resolve or have the unit repaired. I emailed them numerous times, going so far to ask them if they dont want to reapair the unit which seems to be the case then cancel the contract, and remove the unit and we both go our seperate ways, so a slight bit of a response was they got a JHB installed to conact me, the only problem with that being is that I dont live in JHB, I live in Durban, I honestly thoght an account address or even tracking the vehicles daily wearabouts would make this an obvious one, but no promises that a local fitment agent would contact me shortly thereafter has gone completely silent. Netstar if you guys cant do something as simple as sort out my faulty unit, how are you going to actually recover a ****** vehicle, or are you just happy to keep debiting my account for the faulty unit installed in my vehicle
106 replies
8 months ago
Probably the worst courier in south africa
Very shoddy courier group, they are operating out of their garage in Queensburgh, the truck from JHB dumps a load of parcels and they slowly work through it as and when they please. Very very unprofessional. A quick google search for GFS Express will show you their actual address, 142 Klaarwater Rd. Their phone lines barely work, 99.9% of the time either option you choose be it tarriff payments or tracking immediately cuts the call, and when you actually do manage to get through the person on the other side cant help you either, saying it will be delivered in due course.
0 replies
12 months ago
Makro Amanzimtoti, might as well close
Makro Amanzimtoti, honestly your service level is shocking, they happy for us to walk around the store to buy stuff, get To the till and then can't pay for anything because every card machine in that whole store is down they could have told us when we walked in, nope would rather waste everyone's time. Pathetic.
59 replies
13 months ago
Zero after sales
Bought a worx drill from there guys it arrived faulty out the box (one battery was DOA) Tried contacting bpm and they flat completely ignored me, didn't offer after sales whatsoever. Thankfully worx was brilliant to resolve the issue, BPM was pathetic.. Prices are good but make sure you choose products with their own after sales because you won't get it from these guys.
0 replies
13 months ago
From pillar to post to update my account.
I have been pushed from pillar to post by the team from netstar, they are absolutely not interested in trying to resolve my issue. The current situation is, I had my previous vehicle with netstar and the service seemed to have been great, I recently purchased a new vehicle, a Hilux, and being a greater risk vehicle I had the dealership install a tracking device from netstar due to having had the previous unit with them thinking great let try again this is probably my biggest mistake this unit has been fitted to my vehicle for over 2 months now, and for the last two months I have been asking Netstar to please update my account to remove my old vehicle and update it with the new vehicles details,, remove old and add new, and no one is interested at all, Ive phoned over a dozen times, I've sent an email to every email address for netstar and its employees that I could find, I've been promised that it will get resolved no problem, but then shortly after I get a call to try schedule a new installation, I then tell them I have already had it installed and am only asking for the account to be updated accordingly, but clearly this is too difficult, it worries me what if my vehicle gets ******, then what will the experience be, I'm just super disappointed IN Netstar and your team,.
106 replies
39 months ago
Great service, excellent food
Really such a treat to go to this restaurant, always a great vibe, the staff are always friendly and helpful, the food is always top quality and the manager Tarryn just makes everything that much more of a worthwhile visit.
0 replies
Review Distribution
5 Star
1 (2.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
12 (30%)
1 Star
27 (67.5%)