OM
Orateng M
Active since Oct 2016
34
Reviews
0
Industries
Reviews
34 reviews6 months ago
MTN *****ING AIRTIME AND OFFERS NO CUSTOMER SERVICE
MTN Stole my mom's airtime from her brand new phone while promising to double her airtime on first purchase of R5 airtime or more. We bought R30 airtime and few minutes later without downloading or opening any apps, the balance was R22. When you call MTN you cannot talk to anyone, they only have automated voices on their so-called customer service line. The worst network in terms of customer service. We want to talk to humans on our issues MTN not robots and condescending recorded messages. Get your act right AND STOP *****ING AIRTIME OF USERS.
0 replies
6 months ago
PEP Store Cellphone deal Lies
I just bought my mom a Stylo phone from PEP Store in Randridge mall. I was informed that once we buy airtime for it we will get double the airtime. Instead we only got R22 worth airtime after recharging instore. We enquired from the lady who was assisting us and she tried to call MTN customer service and then she said she doesn't know why our airtime got depleted as soon as we recharged and the promised double airtime was nowhere to be found when checking balance. The lady ended up sending us to the MTN Store whereas we bought the phone that comes with the sim card fro PEP Store!! This was a very bad experience and poor customer service. Do not sell products that you have no clue of and cannot help when there's issues. Deal with your issues instead of passing the buck. Worst Experience!!
0 replies
7 months ago
Bad Customer Service
Why do I need to be onboarded on your system just to buy a micro fibre cloth? I pleaded with the person who was assisting that I’m in a hurry I just want to buy the cloth but they insisted that I must provide them with my PI data. I had to leave without it. Why???
53 replies
8 months ago
WORST CLAIM PROCESS IN THE HISTORY OF MEDICAL AIDS
Every time my daughter goes to ER I have to go through this. Bankmed doesn’t cover the claim, I call them, they tell me I need to get the casualty report in order for them to review the claim. Surely there must be somebody there in Bankmed who should look into this ridiculous process. This time around I provided them with the casualty report, guess what no feedback. I call them their agent checks, and says on the system it says they need a scan report to prove that my daughter was on the verge of dying I guess. As if that’s not enough, nobody communicated this to me. I only found out once I called in to follow up on the case. This is the worst customer service, you would swear BankMed is doing us a favour by paying claims. Absolutely ridiculous and unprofessional!!!!!!
53 replies
8 months ago
Awesome Service By Technical Support
I had a very positive experience dealing with HikVision technical support, I think the agent name was Teddy/Terry. He was patient, professional and understood what needed to be done to delink my device from the previous owner and register it under my name. He even offered to call me back when I notified him that I was running out of airtime. Mind you we had to use my old laptop which is very slowly but he was patient until we eventually won and finished the process. This is what customer service should be like. Kudos!!!!
0 replies
8 months ago
Makro Online Order Hell
I bought a coffee machine online where the website indicated that it was the last one. I paid and the order was confirmed only to get an email later cancelling my order. This was a gift and what Makro did is totally unacceptable and unprofessional. If something is not available why not remove it from your website. I’m never buying from Makro again.
3 replies
11 months ago
**** NOT A FOOD DELIVERY BUSINESS
The most useless app you could ever use to deliver food. The drivers are very vindictive when they're not given tips. They will buzz you and pretend to have called and then the company will take 50% of your money. Evil app. I will delete it expeditiously.
0 replies
11 months ago
BankMed Dodging To Pay Claim With Technicalities
We got pre-authorisation for my wife's delivery and we were not informed by BankMed that we need to only to use BankMed appointed paediatrician. Today we receive a huge bill of R5900, of which they only paid R1818.60. Only now when I call them am I informed what I was supposed to do then, mind you I have gotten pre-authorisation way long before delivery. How is that fair business practice? How are such details not mentioned even once on the pre-authorisation confirmation? Is BankMed trying to run away from footing the bill when it's time but they take premiums monthly without a problem? VERY DISAPPOINTED.
174 replies
11 months ago
Medical Aid Claim nightmare
I had the worst experience requesting for a simple casualty report to fix their mess. I don't know if this company don't know how to lodge claims with the medical aid or what. After they sent me a bill after I had provided medical aid details I called the medical aid and found out I need to provide casualty report. I call ER Consulting and they transfer to Olivedale and I request that they check the email they provided to the medical aid for me to request the casualty report because apparently the medical aid can't just request it. They say the email address is a head office email and I have to follow up with them. I call the switchboard again asking to be transferred to the head office and I'm told I can't because they're working from home and I should just wait in perpetuity and keep checking my email. How's that for customer service??? This is the second time I'm having claims issues with this company. Sort out your mess.
58 replies
19 months ago
THE WORST SERVICE AND ATTITUDE
I went to a Boxer at Taung Mall and tried to purchase 2L soft drinks(about 10 different flavours and brands) and when I got to the till I was told they don’t tap, I was surprised as to why in this day and age. Anyway as an understanding person I politely asked the teller to put them aside for me and I will quickly go to the at ATM few meters away to get and cash and I will dash back to pay for them. She agreed. To my surprise when I come she says she handed them to be put back and when I enquired why when I asked her to put them aside for me and I got the most arrogant and bad attitude and I was told to start from scratch. I tried to get help from the manager and I was told he/she’s busy. One admin lady tried to intervene but she didn’t do enough as I was told to go fetch the drinks from the fridges, again meaning I must go pick the drinks from scratch and then come back and queue again. I decided to leave because I felt undervalued as a paying customer and I won’t be spending a cent at these store ever again. Friendly advice, Boxers need to do intensive training on their customer facing staff on how to treat customers or just people in general.
53 replies
Review Distribution
5 Star
2 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
32 (94.11764705882354%)