Hik-Connect. Expensive. System does not work. Customer Service Appalling.

I spent over R50 000 with Hik-Connect to install a security system in my home. Worst decision and a total waste of money. One of the reasons was that I suspected 1 of my workers was *****ing. When an incident of theft happened, I tried to access playback the very day of the incident - nothing. There was no playback available on any of the cameras. The installer told me that it was the cloud and I could access it on my laptop. The password they gave to access the files on the cloud did not work. Neither did resetting the password work. They said no issue, they will come sort it out. Eventually the guy came back, put a hard drive in and told me that once it had downloaded the video footage, I would be able to access all the files. Didn't work. So he came back, put up a screen and told me to wait for the download. Didn't work. He also put up a fire alarm system. 1 Over our stove, which was not where I asked him to put the fire alarm. When I asked why there, he told me cooking would not affect the alarm. First time we fried burgers, alarm went off. We couldn't cook without the alarm going off. So we pull it off and put it in the bin! In some of the outbuildings, fire alarms were missing. He brought them, but didn't bother to mount them on the wall. They were just left lying around. Now, 4 months later, 2 of the 4 cameras in the house are not recording at all, no playback at all. So unless you are sitting and watching the cameras all the time, you have no way of knowing what's going on in those areas. Expensive to install. Total useless. Customer service is appalling. I found a guy on the street who installed a system that works, for a fifth of the price.